4 out of 5.0, Reviewed Oct 6, 2016
Integration with the overall Microsoft suite makes user adoption easier.
As with all CRM implementations, business sponsorship is key. IT cannot roll this out, the business units must with IT assistance for it to be successful. This is the same irrespective of the vendor that you choose.
Ease of integration, feature rich future roadmap
Longer release cycle
Ensure we had fully mapped out the challenges of connecting to the Cloud platform in an environment where Office 365 has not been implemented. Our firewall architecture meant that it was not a trivial exercise to allow end users access the Dynamics cloud
There has not been a signifigant requirement to utilise support, where it has been used it has been satisifctory