4 out of 5.0, Reviewed Sep 20, 2016
Roadmap of Siebel was not clear in 2014, with cloud CX push, I didn't feel reassured about longevity. Also, Cloud integrations need more handholding.
Define your cross-channel operations first , create a holistic view of Oracle service cloud and Siebel.
Flexibility and maturity
CRM - OBIEE user experience. Siebel UI is now improved with Open UI.
Communicate Roadmap more frequently. Make upgrades easier for customers.
I would reduce data loads by migrating customer master to Siebel first. Business CRM training would be best before the implementation and requirements .
Sales and acount team is very engaged to help escalate support issues.
3 out of 5.0, Reviewed Jun 7, 2016
With the number of customizations made, the quality of the interfaces and operations were impacted.
Beware of too much customization especially in the pricing areas.
It was a good starting point for our business but ended up not being what we needed at the time.
The issues we had with pushing pricing to SAP served as a great hardship and impacted our business on multiple occasions.
Cautioned us against customizations and the integrations with SAP.
We have since replaced this solution with a SaaS solution that interfaces with our sales solution as well as with our ERP system.