4.1 out of 5 (7 Ratings)
Feb 7, 2017
One of the better vendors in recent experience, high-touch sales model that stays consistent throughout the implementation. Vendor services are expensive but helped us get started quickly.
Feb 7, 2017
The product has helped us realize our desired business transformation outcomes. Following the implementation of Pega, we now deliver better customer service at a lower cost. Customer Contact is now managed efficiently, and consistently. We are able to put the right information in front of the CSR, which enables them to give the customer the right information at the right time. We have also used the product to automate many tasks, reducing the internal cost of service delivery. We continue to invest in ongoing in-house development and configuration of the product to support new and changing business processes, whether to achieve further efficiencies through automation or improvements in customer service. The product gives us the flexibility and agility to respond to a changing business environment. We are certain we invested in the right product for our needs.
Jan 17, 2017
We wanted more "out of the box" options than was available to us. We needed to build virtually everything from scratch. The talent was very hard to find.
Dec 20, 2016
Project Management and functional analysis challenged in the beginning. Very pleased with how strong the partnership was and Pega's willingness to work with business nuances and stick to the implementation
Dec 19, 2016
The technology works but is complex. It is hard to find people with the right experience on this platform at a reasonable cost.