4 out of 5 (36 Ratings)

34 Verified Reviews

Service Cloud

Implementation was easily done, and completed quickly

Service Cloud implementation was smooth and easily trainable using the Trailhead Training modules provided by SalesForce.

Service Cloud

Integration was a challenge due to legacy systems, however, benefit was worth the work

The platform is flexible and adaptable to meet our needs. The third party vendor we selected for implementation was not a good fit for us in the end and resulted in implementation delays and rework.

Service Cloud

3rd party implementation vendors make the difference

Salesforce is relatively hands off - they dont really push their own professional services. They tend to push other consulting firms.

Service Cloud

SalesForce is helping us attain and retain customers

Very good thus far.

Service Cloud

Great service, good support.

No issues with SalesForce itself, after sales support has been good, website points to a lot of helpful information. Good service vendor community to choose from. User groups also helpful for ideas.

Desk.com, Service Cloud

Could do better

Invoicing is a mess. License provisioning is suboptimal.

Service Cloud

Make sure in house expertise is sufficient for scope of project

Should have chosen 3rd party implementer. internal resources were not sufficient for complexity

Service Cloud

salesforce for buying group

internal client and support

Service Cloud

Implementation was smooth

Did not work much directly with SFDC, mostly with our implementation partner Appirio. I did however interact with our SF Customer Success Manager and he was a valuable resource to bounce ideas of off and gather best practices across the industry.

Service Cloud

Implementation was global but allowed minimal flexibity based on regional business needs

Strong partner who provided direction and was agile based on internal changes