4 out of 5 (34 Ratings)

32 Verified Reviews

Service Cloud

3rd party implementation vendors make the difference

Salesforce is relatively hands off - they dont really push their own professional services. They tend to push other consulting firms.

Service Cloud

SalesForce is helping us attain and retain customers

Very good thus far.

Service Cloud

Great service, good support.

No issues with SalesForce itself, after sales support has been good, website points to a lot of helpful information. Good service vendor community to choose from. User groups also helpful for ideas.

Desk.com, Service Cloud

Could do better

Invoicing is a mess. License provisioning is suboptimal.

Service Cloud

Make sure in house expertise is sufficient for scope of project

Should have chosen 3rd party implementer. internal resources were not sufficient for complexity

Service Cloud

salesforce for buying group

internal client and support

Service Cloud

Implementation was smooth

Did not work much directly with SFDC, mostly with our implementation partner Appirio. I did however interact with our SF Customer Success Manager and he was a valuable resource to bounce ideas of off and gather best practices across the industry.

Service Cloud

Implementation was global but allowed minimal flexibity based on regional business needs

Strong partner who provided direction and was agile based on internal changes

Service Cloud

Very Nice Product with extensive features

Overall the vendor (Salesforce) was good and Supportive and provide input throughout the Implementation

Service Cloud

Robust standardized technology platform allows rapid scalability

Satisfied with platform functionality, performance, stability, and especially enterprise scalability. Licenses are expensive and UI needs to be more modern.