4 out of 5 (44 Ratings)
May 10, 2017
We are still relatively new to Salesforce, but our experience has been positive. I wish Salesforce would have an easy API for ServiceNow. The two products could really compliment each other.
May 8, 2017
SalesForce team is willing to work with the customer on solutions and finding a partner that will make you successful. Their customer service meets our companies needs. Integration with applications makes it sustainable.
Apr 28, 2017
I initially reviewed Zendesk and Desk.com, which was called Assistly at the time. Both products seemed equal at the time. However, it seems that over the past few years Desk.com has fallen behind Zendesk. There have been no significant product enhancements and Zendesk has built out its platform considerably. Currently, we are re-evaluating other vendors. I would say that Desk.com is a good out-of-the box solution for B2C or B2B where the business customers are not complex. Anything more than that I don't think it's a good option.
Apr 21, 2017
Service Cloud implementation was smooth and easily trainable using the Trailhead Training modules provided by SalesForce.
Apr 18, 2017
The platform is flexible and adaptable to meet our needs. The third party vendor we selected for implementation was not a good fit for us in the end and resulted in implementation delays and rework.
Mar 14, 2017
Salesforce is relatively hands off - they dont really push their own professional services. They tend to push other consulting firms.
Mar 2, 2017
Very good thus far.
Feb 22, 2017
No issues with SalesForce itself, after sales support has been good, website points to a lot of helpful information. Good service vendor community to choose from. User groups also helpful for ideas.
Feb 22, 2017
Invoicing is a mess. License provisioning is suboptimal.
Feb 21, 2017
Should have chosen 3rd party implementer. internal resources were not sufficient for complexity