4.1 out of 5 (30 Ratings)
Feb 21, 2017
Should have chosen 3rd party implementer. internal resources were not sufficient for complexity
Jan 25, 2017
internal client and support
Jan 23, 2017
Did not work much directly with SFDC, mostly with our implementation partner Appirio. I did however interact with our SF Customer Success Manager and he was a valuable resource to bounce ideas of off and gather best practices across the industry.
Jan 23, 2017
Strong partner who provided direction and was agile based on internal changes
Jan 19, 2017
Overall the vendor (Salesforce) was good and Supportive and provide input throughout the Implementation
Jan 18, 2017
Satisfied with platform functionality, performance, stability, and especially enterprise scalability. Licenses are expensive and UI needs to be more modern.
Jan 17, 2017
Great, simple product which has fairly robust capabilities for it's price point. PROS: Clean, slick interface which was more fun to use than our legacy provider. Strong ability to configure the application; rules engine was able to handle a large number of different scenarios. Web Services/APIs are good for integrating with other internal systems. CONS: Some struggles with the querying and reporting engines. Occasionally had unplanned downtime, especially at the beginning of our relationship, which caused a number of client escalations due to inability to create cases.
Jan 9, 2017
So far the transition to the salesforce interface has been a smooth one. We are completely satisfied, rarely do we ever encouter issues.
Dec 22, 2016
Salesforce service cloud has a lot of flexibilty and although expensive, the service is excellent
Dec 13, 2016
Salesforce is one of the top vendors in this vertical. They are very professional and were available for support during the install.