4.1 out of 5.0 (24 ratings)
22 Verified Reviews

Desk.com

Great, purpose built customer support / ticketing system

Great, simple product which has fairly robust capabilities for it's price point. PROS: Clean, slick interface which was more fun to use than our legacy provider. Strong ability to configure the application; rules engine was able to handle a large number of different scenarios. Web Services/APIs are good for integrating with other internal systems. CONS: Some struggles with the querying and reporting engines. Occasionally had unplanned downtime, especially at the beginning of our relationship, which caused a number of client escalations due to inability to create cases.

Service Cloud

Great system for businesses of all kinds

So far the transition to the salesforce interface has been a smooth one. We are completely satisfied, rarely do we ever encouter issues.

Desk.com, Service Cloud

Implementation was a long process to be sure everything was set up correctly and workflow

Salesforce service cloud has a lot of flexibilty and although expensive, the service is excellent

Service Cloud

Salesforce is our go to solution and partner in the CRM space

Salesforce is one of the top vendors in this vertical. They are very professional and were available for support during the install.

Other...

Implementation was easy but needed more user training

Great features being introduced like SFM buttons that eliminates complex coding

Service Cloud

Implementation was easy

Easy to use. Good reporting system.

Service Cloud

Fantastic Implementation

Our relationship with Salesforce began strong and has improved from there. Not only have we acheived most of the Business objectives we set out to accomplish but, we have been able to leverage the platform in unexpected ways to deliver against IT and unknown Business objectives through the usability of the tol and the relationship with our Customer for Life representative.

Service Cloud

Best Practices would be strategic to our company and to Salesforce.

Salesforce is a large organization and it is often difficult to get the Support needed on the product. This limits our abilty to leverage some of the latest features such as Salesforce SOS. It would be helpful if Salesforce had conulting engineers that could guide in best practices. For example, Knowledge Base - Best Practices would be extremely valuable to our business.

Desk.com

Support was very helpful as we implemented the CRM

It's still very new.

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Service Cloud

Customer Experience transformation with Salesforce

Very responsive and brings experts to the table at key junctures to help customers

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