3 out of 5.0, Reviewed Dec 5, 2016
Had some communication issues initially, but did iron out.
Work closely with the Vendor and get expertise on board from day 1.
Ease of use, good UI.
Some complexity on user access.
Better technical training.
Have some initial training on a tehnical level before diving into the imoplementation.
3 out of 5.0, Reviewed Dec 2, 2016
Support is very slow. Difficulties with licensing and customer setup The underlying proceeses are good and MRP and ERP while hard to configure work well The underlying technology is antiquated Data conversion is the key and a huge task
Document you existing processes and all of the data needed to get them accomplished. Then map them to the SAP way not the other way around. Decide which process are key to you business and adopt SAP processes everywhere else.
Once setup the core processes ERP and MRP are well defined an run smoothly
The contract does not tell you what you bought and more importantly what it is for. There is no help understand why and how you bought what you bought. Even less guidance on how to license it.
Workflow more processes to ensure the correct data configuration.
5 out of 5.0, Reviewed Nov 17, 2016
Product does what it needs to do...
Keep your implementation simple. Do not code for the exception. Have strong governance and controls around change management. Have good requirements, do not have the system do everything, people and process should be enabled before the core technology is changed.
I would have done a lean SAP pre-configured solution in line with the principles of the new operating company rather than take what was developed or "lifted and shifted" from the previous organization.
4 out of 5.0, Reviewed Oct 20, 2016
Decent support and good enhancement pack frequency
one stop shop
not user friendly
We have customized too much
get responses when we need it
4 out of 5.0, Reviewed Oct 17, 2016
The solution has worked well for us. It did require a good deal of time and tuning before we were able to implement. We were able to consolidate our sales, marketing, and Call Center into a single application. This helped shorten the time and complexity of our Call Center training for new agents. However, SAP's roadmap is moving those applications to separate instances now. There is Cloud for Customer, Hybris Marketing, and Hybris Commerce so the consolidation will be divided again and have to be integrated across applications.
With SAP splitting the application into different applications, I would look at those applications first rather than CRM. That way you will not have to migrate in the next 5 years. It is a complex application and will take time to implement. Get a good partner.
The consolidation and simplification for our call center agents.
The web UI uses iFrames heavily which can be difficult to program and is not as common as Divs today.
They did a great job understanding our needs and implementing.
Brind in a boutique vendor earlier. We ended up working with Ecenta which specialized in CRM at the time. That made a lot of difference is the quality and speed of a complex implementation. We also used SAP to help tune CRM after go live. It is an application intensive rather than database intensive application so the tuning involved both development and infrastructure. I would start the tuning earlier in the process.
It is a good fit for our needs.
4 out of 5.0, Reviewed Aug 19, 2016
Don't focus much on the interface, make the maximum use of its business intelligence capabilities.
It helps you to be more structured.
Keep things more standardized.
Worldwide support available.