4 out of 5 (13 Ratings)

13 Verified Reviews

ServiceNow - Customer Service Management

Service Now Experience

Stable software that provides simple robust tools to document and report.

ServiceNow - Customer Service Management

Getting the right service

Vendor was really easy to work with.

ServiceNow - Customer Service Management

Service Now - The "kitchen sink"?

Vendor seems to be fairly responsive to any issues reported, and resolves issues quickly.

ServiceNow - Customer Service Management

Customization capabilities are end less

The customization functionality in Service Now enables it to be taoilred to individual company needs.

Knowledge Management, Other...

3rd Party Implementation with Rapid Deployment Left Much to be Desired

All vendor communications, direct with ServiceNow management, was for sales. Went through several changes in Account Executives. Current assigned Executive has been on our account for over 30 days and has not yet reached out to me or my team to introduce himself.

Knowledge Management, ServiceNow - Customer Service Management

Overall a roboust product w/ ability to add modules as organization changes

Overall a very positive experience

Knowledge Management

Great start, looking forward to more!

Vendor told us what to do and led us through the implementation process

Knowledge Management, ServiceNow - Customer Service Management

Clearly define what you want to software to be capable of up front.

ServiceNow has been a great improvement over previous ITSM tools.

Knowledge Management, Other...

There is a reason why ServiceNow is an industry leader....

ServiceNow has provided us an award winning Knowledge platform that allows for us to customize to fit our business needs at a pace that fits our confort level. We started off with a highly customized version of both Knowledge and CMS (Self Service Portal) and recently upgraded to the V3 Knowledge platform and the Service Portals that became available in the Helsinki release. The new V3 architecture is very similar to our original customization, and is certainly a strong foundation for further enhancements. The greatest appreciation I have for ServiceNow comes from their driving focus towards being more than just a tool for ITSM practices, but as a platform that can support all aspects of your Enterprise. It is certainly a tool worth looking into.

Knowledge Management, ServiceNow - Customer Service Management

Service Now- ITIL Strategy in the Enterprise

New and exciting meets fear and loathing of change! In the end, this is a powerful and adaptive product, that once you've committed to adopting, makes your life much easier!