4.2 out of 5 (41 Ratings)

38 Verified Reviews

Knowledge Management

Ameren implements ServiceNow - Knowledge Base

The ease at learning and adapting to ServiceNow was incredible.

Knowledge Management, ServiceNow - Customer Service Management

Implementation was easy and user training was fantastic

Overall user experience was fantastic, vendor was very engage and provided good training for all the employees. Project was delivered on time.

Knowledge Management

Knowledge Management - A great place to store resolutions and training information.

Working with ServiceNow staff has always been a positive experience. They listen to the needs of the business and provide all possible solutions, along with their best recommendation. Knowledge Management is a great way to record solutions to reported issues and it's easy to update solutions as needed. This allows for a more quick resolution to the same or similar issues in the future. This reduces the time staff are on the phone with customers and prevents lost work hours.

ServiceNow - Customer Service Management

It was easy

It has been good

Knowledge Management, ServiceNow - Customer Service Management, Other...

Implementation went well with huge effort as we probably bit more off than we could chew.

Experience of the prodcut has been very good, main let down was our original implementation partner but we have been happy since we switched them out. Real key is where we can go withj Service Now and the full product set it offers as we grow in maturity and our needs change.

Other...

Great analytical sales team that went the extra mile to ensure our needs were met.

ServiceNow has matured their sales, professional services engagement and implementation services, and have excellent processes in place to fit all levels of customer implementaton readiness. Our readiness level was subpar and their guidance (though costly in terms of professional services hours) was instrumental and invaluable during our planning and implementation. They took the time to understand our requirements (even when we were still gray or on the fence) and helped us to assimilate them into our new ServiceNow tool sets.

ServiceNow - Customer Service Management

Solid Product

Very solid produce but hard to find devlopement resources

Knowledge Management, ServiceNow - Customer Service Management

SaaS Gone Right

Vendor understood our challenges and worked with us. Responds quickly to system issues, usually has enhancement requested already in the works. Good experience

ServiceNow - Customer Service Management

Smooth Implementation and adoption

Implementation was relatively smooth. Vendor resource availability was somewhat challenging at times

Knowledge Management

ServiceNow Implementation

now really being utilized as a single system of record