3.6 out of 5 (5 Ratings)
Mar 14, 2017
SugarCRM provides an open-box architecture to build a tailored solution to your business/business process. This allows it to be very flexible but requires a lot of configuration and customization to meet your needs. So far, we have found that the config/customization is not overly time-consuming or expensive.
Feb 24, 2017
Struggle to support and get solutions
Feb 16, 2017
good competencies but difficulty to engage properly due to lack of flexibility
Feb 14, 2017
The software has worked as advertised. We implemented several enhancements and these were implemented without problems. The ease of use helped overall adoption by our users. We are still new to the system, and now that our global roll out is complete, we will start to investigate some of the features such as workflows that we are not currently using.