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crm-customer-engagement-center verint-systems All Markets > CRM Customer Engagement Center

Verint Systems

4.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on Verint Systems but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Verint Customer Engagement Optimization (Kana Software)

    Using third-party vendor for implementation helps, but verify data has been converted

    Overall Comment

    In regards to using the product, response time to our inquiries for data due to service degration is lacking. 3rd pary vendor was needed to implement software; vendor lacked complete knowledge necessary to implement.

    What do you dislike most about the product?

    Lack of ability to import all previous data from earlier version.

    What one thing do you wish the vendor did differently?

    Hold third party vendor to higher accountability in regards to implementation and communication. Lack of communication created several issues for us to resolve and made project go over schedule.

    If you could start over, what would your organization do differently?

    Verify settings for current software that is used in ocnjunction with Verint, make sure that all data can be converted.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
2.0

Was the support package worth it?


Quality of technical support

(1)
3.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Implementation, Maintenance or other IT support

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Improve business process agility


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Pre-existing relationships


In which region(s) did your deployment take place?

North America