4 out of 5.0, Reviewed Nov 21, 2016
In regards to using the product, response time to our inquiries for data due to service degration is lacking. 3rd pary vendor was needed to implement software; vendor lacked complete knowledge necessary to implement.
Lack of ability to import all previous data from earlier version.
Hold third party vendor to higher accountability in regards to implementation and communication. Lack of communication created several issues for us to resolve and made project go over schedule.
Verify settings for current software that is used in ocnjunction with Verint, make sure that all data can be converted.