4 out of 5 (9 Ratings)

5 Verified Reviews

Other...

Telligent Community is easy to customize

APAN users can create various customizable communities for HADR, Military Exercises and Training events. APAN uses Telligent Community to further develop unclassified partnering and collaboration where it could otherwise not occur due to DOD networks. Telligent Community is easy to utilise with its customizable features.

Other...

Technically a beast, but great partners to tame the beast.

The project has undergone several technical delays. Many are challenges on the Sears side, and others are challenges getting the software to function on diverse agent applications (pause and resume triggers to avoid recording of PCI data). The team Verint team has taken complete ownership to resolve issues and ensure we get the most out of our investment.

Verint Customer Engagement Optimization (Kana Software), Other...

Implementation easy, but some kinks to work out

project has run smoothly

Verint Customer Engagement Optimization (Kana Software)

Good vision for the product, but failed execution.

Good vision for the product, but failed execution. Very bad support model, its always a Professional services engagement for any kinda support

Verint Customer Engagement Optimization (Kana Software)

Using third-party vendor for implementation helps, but verify data has been converted

In regards to using the product, response time to our inquiries for data due to service degration is lacking. 3rd pary vendor was needed to implement software; vendor lacked complete knowledge necessary to implement.