Jan 16, 2017
Easy to implement, operate and coordinate support department toward its use
Dec 13, 2016
Easiest and quickest implementation ever, including customer knowledge center and Salsesforce integration. Huge feature set to help scalability and provide maturity to customer facing ops.
Dec 9, 2016
Offers quick time to market and wide range of functions to support customer service operations. The solution offers good value for money spent.
Dec 7, 2016
Zendesk can meet the needs of multiple support departmetns within an organization. It has a rapid time to deployment, low learning curve, and SaaS architecture that makes it highly scalable. We have used Zendesk in our IT Department for years. One division with a small phone support team needed a way to better facilitate resolutions originating from phone calls or emails and supported by a team in multiple offices. We found that Zendesk was so effective at handling multiple department deployments that a third department has added Zendesk for their ticket management.
Oct 16, 2016
A very intuitive platform with straightforward integration.