4.4 out of 5 (10 Ratings)
Feb 21, 2017
It has been a positive experience thus far.
Feb 15, 2017
Zendesk so far has been a pretty good service for allowing end users to submit tickets for the IT department to work. It has a wide variety of services that make it effective.
Jan 25, 2017
The platform and service has proven to provide more value than initially anticipated. It is evident that Zendesk has thought through virtually all aspects of the customer interaction experience and created a set of solutions that addresses almost all use cases.
Jan 24, 2017
The platform itself is very easy to use; administration requires very little training if you get a pretty sharp person to admin the system. It's also ultra-flexible and for a while we were performing our social listening with Zendesk. If you need to deploy a tracking system in a matter of hours and handle phone, chat, email, social or other channels, Zendesk is the go-to product as you can quickly get it going in just a few hours and it's easy to refine over time as documentation requirements change. The only frustration I have with the platform is that the sandbox environment doesn't allow you to deploy changes into the production environment: they are treated as two seperate entitites.
Jan 20, 2017
Intuitive setup and configuration, flexible options, responsive and attentive contacts at Zendesk, as well as a thriving and active user community makes for a great experience. Edge cases, special needs and work arounds are often accomodated - great! But detracting somewhat from the overall good experience is that terms and conditions and costs under these unusual circumstances can be difficult to follow.
Jan 16, 2017
Easy to implement, operate and coordinate support department toward its use
Dec 13, 2016
Easiest and quickest implementation ever, including customer knowledge center and Salsesforce integration. Huge feature set to help scalability and provide maturity to customer facing ops.
Dec 9, 2016
Offers quick time to market and wide range of functions to support customer service operations. The solution offers good value for money spent.
Dec 7, 2016
Zendesk can meet the needs of multiple support departmetns within an organization. It has a rapid time to deployment, low learning curve, and SaaS architecture that makes it highly scalable. We have used Zendesk in our IT Department for years. One division with a small phone support team needed a way to better facilitate resolutions originating from phone calls or emails and supported by a team in multiple offices. We found that Zendesk was so effective at handling multiple department deployments that a third department has added Zendesk for their ticket management.
Oct 16, 2016
A very intuitive platform with straightforward integration.