4.4 out of 5 (10 Ratings)

10 Verified Reviews

Zendesk

Works well

It has been a positive experience thus far.

Zendesk

Easily implemented

Zendesk so far has been a pretty good service for allowing end users to submit tickets for the IT department to work. It has a wide variety of services that make it effective.

Zendesk

Great standard features and functions - more than a typical CRM stakeholder would expect.

The platform and service has proven to provide more value than initially anticipated. It is evident that Zendesk has thought through virtually all aspects of the customer interaction experience and created a set of solutions that addresses almost all use cases.

Zendesk

Implementation, Administration and Usability are easy while quick to deploy

The platform itself is very easy to use; administration requires very little training if you get a pretty sharp person to admin the system. It's also ultra-flexible and for a while we were performing our social listening with Zendesk. If you need to deploy a tracking system in a matter of hours and handle phone, chat, email, social or other channels, Zendesk is the go-to product as you can quickly get it going in just a few hours and it's easy to refine over time as documentation requirements change. The only frustration I have with the platform is that the sandbox environment doesn't allow you to deploy changes into the production environment: they are treated as two seperate entitites.

Zendesk

Intuitive, feature rich and flexible solution with great support from vendor and community

Intuitive setup and configuration, flexible options, responsive and attentive contacts at Zendesk, as well as a thriving and active user community makes for a great experience. Edge cases, special needs and work arounds are often accomodated - great! But detracting somewhat from the overall good experience is that terms and conditions and costs under these unusual circumstances can be difficult to follow.

Zendesk

Implementation was easy but needed better support response for questions

Easy to implement, operate and coordinate support department toward its use

Zendesk

Easiest and quickest implementation ever!

Easiest and quickest implementation ever, including customer knowledge center and Salsesforce integration. Huge feature set to help scalability and provide maturity to customer facing ops.

Zendesk

Quick time to market

Offers quick time to market and wide range of functions to support customer service operations. The solution offers good value for money spent.

Zendesk

Rapidly deployable and scalable ticket management system

Zendesk can meet the needs of multiple support departmetns within an organization. It has a rapid time to deployment, low learning curve, and SaaS architecture that makes it highly scalable. We have used Zendesk in our IT Department for years. One division with a small phone support team needed a way to better facilitate resolutions originating from phone calls or emails and supported by a team in multiple offices. We found that Zendesk was so effective at handling multiple department deployments that a third department has added Zendesk for their ticket management.

Zendesk

Intuitive and Straightforward Implementation

A very intuitive platform with straightforward integration.