4.5 out of 5 (21 Ratings)
May 11, 2017
Great service, always courteous and ready to help.
May 9, 2017
From the reporting perspective, Zendesk offers a great number of templates but lacks the flexibility in customization to meet specific business needs.
Apr 26, 2017
Zendesk was probably one of the best customer contact interfaces that I have ever used. Its interface was extremely intuitive and user friendly and it made it easy to work with customers and help them in a timely manner. I would recommend this software to any organization that needs a simple but effective way of communicating with their customers on a regular basis.
Feb 21, 2017
It has been a positive experience thus far.
Feb 15, 2017
Zendesk so far has been a pretty good service for allowing end users to submit tickets for the IT department to work. It has a wide variety of services that make it effective.
Feb 11, 2017
A true partnership. Zendesk guided us through the entire evaluation process (vs. SFDC), worked with us to design our solution, assisted us with the rollout, and delivered on requested features. Now Zendesk sits at the core of our support and business processes at AdRoll. We're now able to track every customer interaction by both our front-line and our support teams. This data has been critical to our senior leadership team. If I had to do it again, I would do it the same way. This roll out has been key to boosting customer service for AdRoll and given our complex org, I had doubts we would pull this off!
Feb 7, 2017
Supplier prepared and very accessible. Always looking for help and available. Helped in all hiring process and followed the implementation project
Feb 7, 2017
The system works well but the solution doesn't contain all that we need for some of our departments. At implementation, we didn't know we'd have to maintain an email process using Outlook and Zendesk for our Account Services and Compliance teams. We were unable to format New Requests in Zendesk with enough robust functionality to allow end-users the ability to use Zendesk completely instead of Outlook in all cases.
Jan 25, 2017
The platform and service has proven to provide more value than initially anticipated. It is evident that Zendesk has thought through virtually all aspects of the customer interaction experience and created a set of solutions that addresses almost all use cases.
Jan 24, 2017
The platform itself is very easy to use; administration requires very little training if you get a pretty sharp person to admin the system. It's also ultra-flexible and for a while we were performing our social listening with Zendesk. If you need to deploy a tracking system in a matter of hours and handle phone, chat, email, social or other channels, Zendesk is the go-to product as you can quickly get it going in just a few hours and it's easy to refine over time as documentation requirements change. The only frustration I have with the platform is that the sandbox environment doesn't allow you to deploy changes into the production environment: they are treated as two seperate entitites.