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crm-customer-engagement-center zendesk All Markets > CRM Customer Engagement Center

Zendesk

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Zendesk

    Intuitive and Straightforward Implementation

    Overall Comment

    A very intuitive platform with straightforward integration.

    What one piece of advice would you give other prospective customers?

    Take advantage of the 30 day free trial.

    What do you like most about the product or service?

    Installation was easy. Customer service was great.

    Service & support - overall comment

    Fast to respond to customer queries.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

No


Was the support package worth it?


Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead


Why did you purchase the software or service? Multiple responses allowed.

Drive innovation

Improve business process agility

Improve business process outcomes

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Overall cost

Product functionality and performance

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America