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crm-lead-management adobe All Markets > CRM Lead Management

Adobe

4.0 out of 5.0 (25 ratings)

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We have aggregated ratings data on Adobe but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Outstanding Product, Administrative Console Could be Improved

    Overall Comment

    Adobe's individual Creative Cloud applications (Photoshop, Illustrator, InDesign, etc.) have always been industry standard software for a reason. They are proven technologies that are constantly being updated. Working in IT, the management console for Adobe Creative Cloud in order to manage our organization's licenses is lacking in functionality though. Managing "Named User" licenses is simple enough, however, "Per Device" licenses show a static list of computers. Deactivating a license puts that computer into a "Deactivated Devices" list. This list cannot be purged of older devices and just continues to get longer and longer. Additionally, a custom install package for Creative Cloud must be created to install "Per Device" licenses. The tool provided to make these packages is sluggish to use and has not consistently working as expected. As a whole, Adobe Creative Cloud is a great product. End users love it. If you manage your organization's licenses though, be prepared for occassional frustrations.

    What one piece of advice would you give other prospective customers?

    Definitely weigh the decision between "Named User" and "Per Device" licenses for shared computers. "Per Device" licensing can be cheaper than a "Named User" license, however, the installation of "Per Device" licenses is a little more complicated due to having to create a custom install package and the management of said licenses can be frustrating.

    What do you like most about the product or service?

    The core Creative Cloud products are very powerful and are updated quite often with both security, bug fixes, and new features.

    What do you dislike most about the product?

    Management of the Creative Cloud licenses through the Adobe Admin Console

    What one thing do you wish the vendor did differently?

    Improve the administrative console to allow IT more control over the products we purchase.

    If you could start over, what would your organization do differently?

    Not much. Being a cloud based product, we simply purchased licenses as needed and will install for the end users when the license is assigned to our organization.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Learning curve for Creative Cloud is a little steep, and users have to do some online trai

    Overall Comment

    Learning curve for Creative Cloud is a little steep, and users have to do some online training to get up to speed.

    What one piece of advice would you give other prospective customers?

    Prepare your users for some changes and the impact of cloud services on the desktop.

    What do you like most about the product or service?

    Cost and features.

    What do you dislike most about the product?

    A bit confusing just at first.

    If you could start over, what would your organization do differently?

    Perhaps do a bit broader testing before deployment.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Easy to use deployment toolkit

    Overall Comment

    They came and show us the deployment tools for managing Adobe CC Application installations, pretty straight forward


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Adobe's Cloud Based Suite is Fantastic

    Overall Comment

    Adobe has made a fantastic product. Their Cloud suite is exactly what our marketing team needs to complete their day to day tasks. The various platforms are each to choose from as an "as need" basis and can be just as easily rolled out.

    What one piece of advice would you give other prospective customers?

    Don't hesitate in moving forward with the cloud-based solutions. These options from Adobe are easy to manage, admin friendly, end user intuitive, and exactly what you're looking for.

    What do you like most about the product or service?

    Their customer service, tech support, and ease of purchasing. The implementation process was a breeze, start to finish.

    What do you dislike most about the product?

    Nothing - no complaints at all!

    What one thing do you wish the vendor did differently?

    Nothing - keep up the great work!

    If you could start over, what would your organization do differently?

    Nothing - from purchasing to implementation, Adobe made the process exactly what it should be, easy!


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    easy installation and update process

    Overall Comment

    This is essential software for any design department

    What one piece of advice would you give other prospective customers?

    this is the best option for adobe suite in the enterprise

    What do you like most about the product or service?

    ease of access to update packages

    What do you dislike most about the product?

    none

    What one thing do you wish the vendor did differently?

    implemented cloud services

    If you could start over, what would your organization do differently?

    build managed update packages for self-service


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Campaign

    Customer service is key to smooth integration.

    Overall Comment

    Great customer service and hands on training.

    What one piece of advice would you give other prospective customers?

    evaluate, evaluate, evaluate and exercise patience.

    What do you like most about the product or service?

    ease of use

    What do you dislike most about the product?

    ease of integration

    What one thing do you wish the vendor did differently?

    no complaints

    If you could start over, what would your organization do differently?

    take your time in implmenting a new solution.


  • 3 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Adobe has along way to go for enterprise support

    Overall Comment

    The Adobe CC suite works well as individual software but the management capabilities are not there. Software updates will unlicense the software. This is an ongoing battle with Adobe.

    What one piece of advice would you give other prospective customers?

    Test the software in your environment and try to do updates. Updates will unlicense the software so be prepared.

    What do you like most about the product or service?

    The Adobe CC suite works well as individual software but the management capabilities are not there.

    What do you dislike most about the product?

    The way Adobe handles accounts and deployment for enterprise environments.

    What one thing do you wish the vendor did differently?

    Better customer support and Enterprise solutions for distrobution and management. Software updates will unlicense the software. This is an ongoing battle with Adobe.

    If you could start over, what would your organization do differently?

    Not sure there is anything we could have done diffeently.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Adobe Creative Cloud Collabroation

    Overall Comment

    to this point the product has performed as expected. there were a few issues with installation but they were minior

    What one piece of advice would you give other prospective customers?

    monitor all the installations of the software and follow up with each user.

    What do you like most about the product or service?

    easy installation of the software directly to the each user.

    What do you dislike most about the product?

    when the software end date arrives the ablity of the software ends abruptly

    What one thing do you wish the vendor did differently?

    provide direct contact with the users or tech person instead of refering them to self help websites.

    If you could start over, what would your organization do differently?

    I would insist that a unit adminstrator for the 12 licenses purchased instead of the main office performing all the admin work.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Excellent solution for diverse user set

    Overall Comment

    Resonable cost. Flexible. Easy to install. Easy to upgrade.

    What one piece of advice would you give other prospective customers?

    Take advantage of everything offered. Do your research.

    What do you like most about the product or service?

    Always there. Reliable. Up-to-date.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Everything you need- In the Cloud

    Overall Comment

    Very convenient and smooth running; all inclusive program. With it being cloud based it is much easier to access the Adobe programs I need from one central location

    What one piece of advice would you give other prospective customers?

    Remain open to innovation and take risks.

    What do you like most about the product or service?

    The conveniece of access to all the software I need.

    What do you dislike most about the product?

    Nothing really, but the security of files and information might be a bit more at risk than with a desktop software suite.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    Probably would have implemented it earlier.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(19)
4.0

Ability to understand your organization's needs

(23)
4.1

Timely and complete response to product questions

(22)
4.1

Pricing and contract flexibility (pricing and terms)

(20)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(23)
3.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

I don't know

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(15)
3.6

Ease of integration using standard APIs and tools

(18)
4.2

Quality and availability of end-user training

(18)
4.2

Ease of deployment

(21)
4.1
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(24)
4.0

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(17)
4.1

Quality of technical support

(20)
4.0

Quality of peer user community

(16)
4.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(25)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

End User Support Manager

User Training

Executive Sponsor

Analytics Team Leader

Functional Assessment

Implementation, Maintenance or other IT support

Technical assessment

Vendor Management

Development/Integration

End User Computing Stakeholder

Analytics User

Application Lead

Business Analyst

Vendor/Product Selection

Other...


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes

Cost management

Drive innovation

Create internal/operational efficiencies

Improve business process agility

Improve customer relations/service

Enhance decision making

Reduce time to market

Drive revenue growth

Improve compliance & risk management

Improve supplier or partner relationships

Improve supplier or partner relations

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Pre-existing relationships

Breadth of services

Strong services expertise

Product roadmap and future vision

Strong user community

Strong customer focus

Financial/organizational viability

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa