5 out of 5.0, Reviewed Sep 21, 2016
As an early adopter of the Adobe ETLA Program, our discovery of best practice efforts and implementation seemed to be forging a trail for others. However, I did find the Adobe Account Support Staff and Adobe Engineers to be one of the more supportive I've encountered. Always available with accurate information, guidance, and support; with timely follow-up.
Ensure you have the current assessment and documentation of your current IT environment, application interactions, and application version dependencies.
Portal or dashboard does not 'include' LWS portal information.
Vendor dashboard is still not as Administratively informative as it should be, user information should be exportable, last login, utilization, etc. Admin can not apply value of use to a users license cost.
Manage internal requirements and expectations more effectively.
Adobe Engineering Support was and is extremely good.
2 out of 5.0, Reviewed Sep 21, 2016
The systems were costly and offered a large range of services yet the cost and need were not inline with one another. It was a pushed process and uneasy at times. The services are good and do as they should but the process was forced.
Don't be pushed to implement until you need it. Take your time
function and fit
Be less pushy and listen to the issues we have
We would do it the same
It was as we needed
5 out of 5.0, Reviewed Aug 15, 2016
The creative cloud solution provided us with an opporotunity to use these valuable products on our systems that were not within our IOT managed environment but still maintain a solid solution for our users. The tools that it includes are very valuable to the creative and marketing solutions within our environment.
Create custom packages prior to deploying based on user groups
Easy to manage and administer
Identify and create packages that were a little more customized by the users groups
The vendor is very thorough and quick in answering our questions
3 out of 5.0, Reviewed May 11, 2016
It works now, but the 3rd party that implemented made several mistakes and caused system outages. This vendor, recommended by Adobe, caused a several month delay by having to do significant rework.
Vet the 3rd party provider. Just because Adobe recommended does not mean the implementation will be seamless.
It provides information that the analytics team needs to answer business requests.
An overly complicated implementation can cause performance issues.
Insured 3rd party implementors can provide quality work.
Have the business define specific needs up front and go through change management rather than asking the 3rd party implementer to make changes. By bypassing IT project management more issues were created.
5 out of 5.0, Reviewed Apr 20, 2016
Rethink your organization.
Efficient and cost in focus.
Showing complex cases before.
Reorganize before implementation.
Just like other services.
Integration part was complex.
4 out of 5.0, Reviewed Mar 14, 2016
know use cases.