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crm-lead-management adobe All Markets > CRM Lead Management

Adobe

4.0 out of 5.0 (6 ratings)

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We have aggregated ratings data on Adobe but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Adobe ETLA

    Overall Comment

    As an early adopter of the Adobe ETLA Program, our discovery of best practice efforts and implementation seemed to be forging a trail for others. However, I did find the Adobe Account Support Staff and Adobe Engineers to be one of the more supportive I've encountered. Always available with accurate information, guidance, and support; with timely follow-up.

    What one piece of advice would you give other prospective customers?

    Ensure you have the current assessment and documentation of your current IT environment, application interactions, and application version dependencies.

    What do you like most about the product or service?

    Straightforward configuration.

    What do you dislike most about the product?

    Portal or dashboard does not 'include' LWS portal information.

    What one thing do you wish the vendor did differently?

    Vendor dashboard is still not as Administratively informative as it should be, user information should be exportable, last login, utilization, etc. Admin can not apply value of use to a users license cost.

    If you could start over, what would your organization do differently?

    Manage internal requirements and expectations more effectively.

    Service & support - overall comment

    Adobe Engineering Support was and is extremely good.


  • 2 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Services are good but costly

    Overall Comment

    The systems were costly and offered a large range of services yet the cost and need were not inline with one another. It was a pushed process and uneasy at times. The services are good and do as they should but the process was forced.

    What one piece of advice would you give other prospective customers?

    Don't be pushed to implement until you need it. Take your time

    What do you like most about the product or service?

    function and fit

    What do you dislike most about the product?

    Price

    What one thing do you wish the vendor did differently?

    Be less pushy and listen to the issues we have

    If you could start over, what would your organization do differently?

    We would do it the same

    Service & support - overall comment

    It was as we needed


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Creative Cloud Enterprise

    Easy Management of the Creative environment

    Overall Comment

    The creative cloud solution provided us with an opporotunity to use these valuable products on our systems that were not within our IOT managed environment but still maintain a solid solution for our users. The tools that it includes are very valuable to the creative and marketing solutions within our environment.

    What one piece of advice would you give other prospective customers?

    Create custom packages prior to deploying based on user groups

    What do you like most about the product or service?

    Easy to manage and administer

    If you could start over, what would your organization do differently?

    Identify and create packages that were a little more customized by the users groups

    Service & support - overall comment

    The vendor is very thorough and quick in answering our questions


  • 3 out of 5.0, Reviewed

    Product(s): Adobe Campaign,Adobe Marketing Cloud

    Implementation and initial rollout was painful. It took several months to become stable.

    Overall Comment

    It works now, but the 3rd party that implemented made several mistakes and caused system outages. This vendor, recommended by Adobe, caused a several month delay by having to do significant rework.

    What one piece of advice would you give other prospective customers?

    Vet the 3rd party provider. Just because Adobe recommended does not mean the implementation will be seamless.

    What do you like most about the product or service?

    It provides information that the analytics team needs to answer business requests.

    What do you dislike most about the product?

    An overly complicated implementation can cause performance issues.

    What one thing do you wish the vendor did differently?

    Insured 3rd party implementors can provide quality work.

    If you could start over, what would your organization do differently?

    Have the business define specific needs up front and go through change management rather than asking the 3rd party implementer to make changes. By bypassing IT project management more issues were created.


  • 5 out of 5.0, Reviewed

    Product(s): Adobe Marketing Cloud

    Great product. But new way of thinking in organization

    Overall Comment

    Great product.

    What one piece of advice would you give other prospective customers?

    Rethink your organization.

    What do you like most about the product or service?

    Efficient and cost in focus.

    What do you dislike most about the product?

    Integration.

    What one thing do you wish the vendor did differently?

    Showing complex cases before.

    If you could start over, what would your organization do differently?

    Reorganize before implementation.

    Product capabilities - overall comment

    Great product

    Service & support - overall comment

    Just like other services.

    Integration & Deployment - Overall comment

    Integration part was complex.


  • 4 out of 5.0, Reviewed

    Product(s): Adobe Campaign

    easy adoption.

    Overall Comment

    Good product.

    What one piece of advice would you give other prospective customers?

    know use cases.

    What do you like most about the product or service?

    tool suite.

    What do you dislike most about the product?

    tool suite.

    What one thing do you wish the vendor did differently?

    no.

    If you could start over, what would your organization do differently?

    improve requirements.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
3.0

Ability to understand your organization's needs

(6)
3.7

Timely and complete response to product questions

(6)
3.5

Pricing and contract flexibility (pricing and terms)

(5)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.2

How long did your deployment take?

0 - 3 months (<3)

12 months or more

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(5)
3.0

Ease of integration using standard APIs and tools

(6)
3.5

Quality and availability of end-user training

(5)
4.0

Ease of deployment

(6)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.8

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
4.0

Quality of technical support

(6)
3.8

Quality of peer user community

(4)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.2
Section
1

Additional Context

What was the nature of your involvement?

System Administrator

Vendor Management

Vendor/Product Selection

Analytics Team Leader

End User Support Manager

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support


Why did you purchase the software or service?

Cost management

Improve business process outcomes

Improve business process agility

Create internal/operational efficiencies

Drive innovation

Improve compliance & risk management

Improve supplier or partner relations

Improve supplier or partner relationships


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Strong services expertise

Overall cost

Financial/organizational viability

Product roadmap and future vision

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa