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crm-lead-management bpmonline All Markets > CRM Lead Management

Bpm'online

4.6 out of 5.0 (5 ratings)

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We have aggregated ratings data on Bpm'online but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): bpm'online CRM

    Agility is in the core of this CRM

    Overall Comment

    Bpm’online has all we need from a CRM and even more. It is very functional, very effective and efficient. Having tools for sales, marketing, service on one platform is a big benefit for us. We also like bpm’online’s process engine. It is quite cost-efficient as well. Overall I believe it’s a great product for our company and the best choice we could make.

    What one piece of advice would you give other prospective customers?

    Do not only look at functionality and costs only. But also for the onboarding of users, and enough time to do this.

    What do you like most about the product or service?

    Agile, simplicity, cost friendly, hassle free

    What do you dislike most about the product?

    Some performance issues with loadtime & use in Chrome browser

    What one thing do you wish the vendor did differently?

    Structural Voice of the Customer process.

    If you could start over, what would your organization do differently?

    More investment of training end-users


  • 4 out of 5.0, Reviewed

    Product(s): bpm'online CRM, bpm'online marketing

    BPM Online - all-in-one platform from lead to close of sale

    Overall Comment

    Experience with BPM Online has been excellent. Their service is always performed within the given time range, and answered are understood and correct solutions are provided.

    What one piece of advice would you give other prospective customers?

    Be clear on how your business process works, and if there are elements of that that you want to change with the new system, ensure all staff have a say. We failed to get clear on the process we wanted to track, and as a result used up alot of time fixing the customisation features of BPM.

    What do you like most about the product or service?

    Marketing Automation and Tracking.

    What do you dislike most about the product?

    The difficulty in creating new automated Sales Processes - i still dont know how to do this properly - and this service isn't included as part of the BPM Customer Service.

    If you could start over, what would your organization do differently?

    Ensure that the exact goal, reasons and implementation of this new system were recorded so all staff were clear. Check all existing records first, and delete out old records that no longer apply - importing old cotnacts into the new system only used up time.


  • 5 out of 5.0, Reviewed

    Product(s): bpm'online CRM

    Bpm’online can do it all in one system

    Overall Comment

    We use bpm’online for marketing, sales and service. IT is great to have everything in one platform. Our lead management and sales processes have benefited the most from bpm’online. It is so easy to use and the system can do a lot of things. We have been users for a few years now and they continually add new features to make the system even better. Couldn’t be happier as a customer.


  • 5 out of 5.0, Reviewed

    Product(s): bpm'online marketing

    Best Cost-to-Value in the Market!

    Overall Comment

    Bpm’online is a great fit for our needs and we leverage it as our core marketing automation technology. It significantly increased efficiencies and helped us streamline processes, which is a great plus. We are very pleased with bpm’online. They are easy to deal with. Bpm’online doesn’t over extend and they work with you to make sure the product is first a correct fit and then that it gets implemented appropriately.

    What do you like most about the product or service?

    Bpm’online is fully integrated with Brandtone’s existing environment and internal operations. Part of why we chose bpm’online was thanks to the ease of customization and solid integration capabilities.

    What do you dislike most about the product?

    We didn’t face any major challenges for this implementation. Some smaller issues that could arise we quickly resolved by bpm’online team.

    Product capabilities - overall comment

    We leverage bpm’online to run campaigns for our customers and make them happy with our services. For us bpm’online is one of the strategically-important technology that has already paid off in full.

    Service & support - overall comment

    They have 24/7 support available, if needed.


  • 5 out of 5.0, Reviewed

    Product(s): bpm'online CRM

    Easiest and most effective way to scale your lead gen campaigns.

    Overall Comment

    We use bpm’online’s full suite of products for marketing, sales, and service, but I am especially impressed with the Lead Management capabilities. It was a pleasure to work with the bpm’online team - they are easy to deal with and provided a good demo and answered all our questions. Implementing was fairly straight forward. The team demonstrated the flexibility and support throughout the entire process. Now that bpm’online is used throughout the organization, its flexibility and functionality really shine in making our marketers more efficient the way we had envisioned when setting out on this project. I personally like how easy it is to customize bpm’online for our marketers.

    If you could start over, what would your organization do differently?

    Immediately sign up for the training process.

    Service & support - overall comment

    Implementation went pretty smoothly. We have specific and strict data regulations in European Union and in the financial services industry. Therefore, we needed to also configure the system to be able to run campaigns in compliance to these regulations. The service team was great in helping us set up the system to follow these regulations.

    Integration & Deployment - Overall comment

    Implementation went pretty smoothly. We have specific and strict data regulations in European Union and in the financial services industry. Therefore, we needed to also configure the system to be able to run campaigns in compliance to these regulations. The service team was great in helping us set up the system to follow these regulations.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
4.8

Ability to understand your organization's needs

(5)
5.0

Timely and complete response to product questions

(5)
4.6

Pricing and contract flexibility (pricing and terms)

(5)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.0

Ease of integration using standard APIs and tools

(5)
4.4

Quality and availability of end-user training

(4)
4.5

Ease of deployment

(4)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.8

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(5)
4.0

Quality of technical support

(5)
4.8

Quality of peer user community

(4)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.8
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Application Lead

User Training

End User Computing Stakeholder

Analytics User

Development/Integration

Executive Sponsor

System Administrator


Why did you purchase the software or service? Multiple responses allowed.

Drive revenue growth

Improve business process outcomes

Cost management

Drive innovation

Create internal/operational efficiencies

Enhance decision making

Improve business process agility

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Overall cost

Product roadmap and future vision

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

Europe, Middle East and Africa

Asia/Pacific

Latin America

North America