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crm-lead-management hubspot All Markets > CRM Lead Management

HubSpot

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): HubSpot

    Easy to implement and delivers value quickly.

    Overall Comment

    Great interface. Really easy to use and get started. Delivers a lot of value without a huge upfront investment in time or spend.

    What one piece of advice would you give other prospective customers?

    Dive in and use it. The more you put into the platform, the more you will quickly get out of it.

    What do you like most about the product or service?

    The interface and reporting capabilities.

    Service & support - overall comment

    Haven't needed to engage.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
4.0

Quality of technical support

(1)
4.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

User Training


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Drive revenue growth

Enhance decision making

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America