3.6 out of 5 (9 Ratings)
Mar 3, 2017
Product worked well, seemed to be easy to use, vendor was helpful when unexpected problems arose.
Feb 24, 2017
Implementation was both costly and lengthy. Even after the effort to deloy, we have continually had problems with how the product operates; many web sessions are either not recorded or have missing steps in the user's experience. However, when the tool does record correctly the insight garnered from Tealeaf is excellent.
Feb 15, 2017
I really enjoy the interface and engagement with the product when tested.
Jan 23, 2017
Tealeaf is a great product that brought a lot of value add but since IBM purchased Tealeaf: - customer support and service is in a decline - IBM staff do not have a thorough knowledge of the product - IBM has increased the fees significantly - IBM profits from the fact that BOT traffic has increased significantly and thus the need to purchase more licenses
Jan 19, 2017
It was a good learning experience. We encountered a few obstacles which the development team troublshot in house.
Dec 23, 2016
The product does what it says it will do as long as you can work within the framework of the software. Based on a recommendation from another company that implemented the software, we brought in a 3rd party consulting firm to install, size and initially configure the software.
Dec 12, 2016
I had originally worked with WebSphere about 8 years ago with the Portal version and now we're looking to use an Enterprise version along with Oracle
Dec 7, 2016
IBM Marketing Cloud has been a great tool that has been easy to show quick ROI based on innovative marketing programs that could be setup and executed with little effort. Driving adoption has been key in changing behaviors around our organization.
Oct 24, 2016
It took a little bit of time to become acquainted with the system and it has a lot of functionality. Once we were able to get a strong understanding, we realized the powerful capabilities it provided and were able to utilize these.