3.9 out of 5 (40 Ratings)

39 Verified Reviews

Dynamics CRM

Straightforward installation of basic CRM system

Standard implementation with no major hurdles.

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Dynamics CRM

Implementation was Easy and user friendly tool

Good

Dynamics CRM

Could adapt the system to support our method of selling

In general we were able to do what we needed to do with configuration changes, External programs and judicious use of custom code to solve other issues. The base got us way above 85% match of our needs.

Dynamics CRM

It's sufficient for sales but needs add-ons for marketing

We just purchased the use and have very little interaction with the vendor.

Dynamics CRM

sales loves, not so much Marketing Email folks

Works great for sales people. complex to launch large emails for Marketing Database people

Dynamics CRM

CRM 2016 Vendor Experience

Needed to update our current CRM system. We ran into some hiccups transitioning from a previous version with about a dozen UI errors. Was able to work with Microsoft reps to resolve. Uneven experience with the individual reps with some better than others. Overall, implementation went fairly well.

Dynamics CRM

Implementation was easy and it's also easy to get back data from our previous system

Overall experience is positive. We have some problems with specific reports

Dynamics CRM

Great Prouct for Basic CRM Needs

The CRM is simple to use on a base level of entering Accounts, Contacts and Leads and storing their information. You can create Marketing Lists to organize groups and Campaigns to track activity around an event. Customizing the software can be cumbersome - it may be worth it to have Microsoft do it for you. That being said, it is possible to configure the platform to meet your organizations individual needs and goals.

Dynamics CRM

Needs Better UI

database is stable, but UI is outdated and obviously does not follow MS Office conventions.

Dynamics CRM

Fragmentation of information, leading to cumbersome, slow navigation

Migration worked well and the breadth of functionality, openness and extensibilty are good. Performance and fragmentation of information, leading to some cumbersome, slow navigation have been a challenge that we are still working to resolve.