3.9 out of 5.0 (25 ratings)
24 Verified Reviews

Dynamics CRM

Great Vendor

Great partner to work with, initally the contact was Microsoft focused, but a simple change made the relationship a huge factor in our success.

Dynamics CRM

Easy to use, but requires better participation and discipline from users.

There are a lot of options to use this application and it works well with Outlook. It was easy to access since we use the cloud version. Very cost competitive that way. Sales people are not very good at keeping things updated and putting in details

Dynamics Marketing

Extremely expensive implementation for a product that was not ready, ultimately shelved.

Implementation was extremely long and riddled with system issues. The issues were so bad that we were flown out to microsoft's MTC to meet with their product team to show all of the issues encountered. It was almost as if there was little to no QA performed from microsoft.

Dynamics CRM

Implementation was easy, but haven't fulfilled needs

It has been good enough. Sadly overall IT doesn't support and this product has languised as only using outside consultants to customize and maintain

Dynamics CRM

Purchasing and installing was easy - configuration was a blind-leading-the-blind task.

The application was purchased through a third-party provider and the development and configuration outsourced.Microsoft had very little expertise and guidance to offer in configuring the application to a B2C environment - more to to use for intangible products, such as a financial and wealth products.

Dynamics CRM

Implementation was easy and successful

Experience is great. We worked internally with Microsoft and the CRM representatives

Dynamics CRM

customer focus on top

customer needs

Dynamics CRM

"Great support from partners and easy deployment of platform"

Great partner. They are always available in our region.

Dynamics CRM

good

good

Dynamics CRM

Solid Out of the Box Product - KNOW Your Requirements and Gaps to Product Functionality

Microsoft is who they are - they provided an excellent network of preferred vendors to assist us with the various integrations into 3rd party products within our overall solution architecture for the platform that we leveraged CRM to serve as the "central nervous system" of.