3.8 out of 5.0 (14 ratings)
13 Verified Reviews

Eloqua

Eloqua

Positive experience. Tool is robust and it will take us time to fully grow into it.

Eloqua

Effective Lead Campaigning using Oracle Eloqua

Eloqua is proven in lead and campaign management and seamless

Eloqua

A powerful platform that scales to your business' needs

Eloqua is a powerful platform guaranteed to meet the marketing automation needs of any scale of enteprise. Having said that, I personally believe mid-size organizations offering a single product/service are best suited to get value out of this platform. After a certain size of company and portfolio, some of the funcionality -- such as lead scoring, preference centers -- gets too unwieldy. Althought this is probably true of all marketing automation systems, not a criticism for Eloqua per se.

Responsys

Nothing was "out-of-the-box"

the experience was not pleasant but I think that is true with any large migration like we had. It is difficult to be able to "plug n play" and changes are required across the board both at vendor and internally, which can be very painful at times. Biggest challenge was the vendor has not had a client as bug as ours and as complex as ours. Vendor underestimated effort and experitse required and were understaffed to support the migration in efficiant manner.

Eloqua

Not sure about this as I am a user of this platform

Getting reports form data warehouse is still a littel tedious but better than previous older CRMs. Integration and transitioning from old Siebel to newer database has been a slow and complex transition

Eloqua

Wide range of features. The more features, the longer and more complex the implementation.

Overall experience was very positive. Contract negotiations was long and arduous. Took longer to launch than expected. A few unexpected issues along the way.

Eloqua

Very Cumbersome Methods/API For Data Syncrhonization

Many functionality promised weren't available. One major shortcoming that was never mentioned in any demo or discussion was that Eloqua is solely architected for marketing via email channel. For any other method, there are work arounds which don't always work and very hard to maintain integrity of data.

Oracle Social Relationship Management (SRM)

Smooth and simple transition and integration

Responsive and willing to listen to product feedback

Eloqua

Loyal Eloqua customer disappointed in Oracle as vendor. Innovation slowed down.

Oracle support is not at the level of Eloqua support. Reporting is not as robust as expected Integration with CRM was not as advertised Eloqua standalone is a great product Upgrade process is still not smooth at Oracle

Oracle Social Relationship Management (SRM)

Great overall experience.

Oracle has good customer service, they're available to help with questions and are open to feedback on their product. They have some features that are best in class, however, there are a few holes which I'm working with their product teams on improving.