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crm-lead-management oracle All Markets > CRM Lead Management

Oracle

4.0 out of 5.0 (5 ratings)

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We have aggregated ratings data on Oracle but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Oracle Social Relationship Management (SRM)

    Great overall experience.

    Overall Comment

    Oracle has good customer service, they're available to help with questions and are open to feedback on their product. They have some features that are best in class, however, there are a few holes which I'm working with their product teams on improving.

    What one piece of advice would you give other prospective customers?

    This is great for companies that have to manage multiple social channels, and/or marketing members who are responsible for some but not all channels. However, it might be too robust or pricey for smaller companies with a more basic social presence.

    What do you like most about the product or service?

    Good customer service and network of peers and reps in the field.

    What do you dislike most about the product?

    Not innovating quickly enough on features.

    What one thing do you wish the vendor did differently?

    Add new features in a more timely manner as social channels add new features. Work on "enhancement requests" or ERs more quickly, particularly ones that lots of customers are interested in.

    If you could start over, what would your organization do differently?

    N/A

    Service & support - overall comment

    It's great having a dedicated rep who is available when I need them. We now have bi-weekly touchbase calls which are helpful. Others in the company also check in with me periodically.


  • 3 out of 5.0, Reviewed

    Product(s): BlueKai, Eloqua

    Implementation was simple even within legacy systems

    Overall Comment

    Ability to integrate with multiple tools and within legacy systems.contacts at oracle have been great to work with and provide the service required to implement.

    What one piece of advice would you give other prospective customers?

    build

    What do you like most about the product or service?

    the flexibility and ability integrate with multiple tools

    If you could start over, what would your organization do differently?

    have a good strategy for use and implementation of multiple tools.

    Service & support - overall comment

    service and support was always available when needed.


  • 4 out of 5.0, Reviewed

    Product(s): Eloqua

    Negotiations easy and implementation was a breeze

    Overall Comment

    Contract negotiations were easy and we were able to achieve great terms

    What one piece of advice would you give other prospective customers?

    Negotiate when it's a new product!

    What do you like most about the product or service?

    product

    What do you dislike most about the product?

    too early to determine

    What one thing do you wish the vendor did differently?

    move faster through contract review

    Service & support - overall comment

    too early to tell if we are going to have support issues


  • 4 out of 5.0, Reviewed

    Product(s): Eloqua

    Eloqua Implementation.

    Overall Comment

    Started implementation with one of the vendors but due to challenges and dragged schedule, this implementation was taken over to be completed with internal resources. The implementation was successful.

    What one piece of advice would you give other prospective customers?

    During product and vendor evaluation, please have clarity on 'must have' and 'should have' in collaboration with business teams.

    What do you like most about the product or service?

    Robust and speed

    What do you dislike most about the product?

    integration connectors are not easily available for all other products

    If you could start over, what would your organization do differently?

    It helps to the on-board vendor before engaging them in the implementation. After the start of the implementation, cost and schedule pressures does not give room for this onboarding.

    Service & support - overall comment

    overall support is satisfactory

    Integration & Deployment - Overall comment

    Integration is not always straight and might not work in a few cases or take much longer to establish the right integration


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.0

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(4)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.0

How long did your deployment take?

6 - 9 months (<9)

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(5)
3.6

Quality and availability of end-user training

(4)
4.0

Ease of deployment

(4)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.4

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
4.0

Quality of technical support

(4)
3.8

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.2
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Business Analyst

Development/Integration

Implementation, Maintenance or other IT support

Vendor Management

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service

Drive innovation

Enhance decision making

Cost management

Drive revenue growth

Improve business process agility

Improve business process outcomes

Improve supplier or partner relationships

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Financial/organizational viability

Pre-existing relationships

Breadth of services

Overall cost

Product roadmap and future vision

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Latin America