4 out of 5.0, Reviewed Sep 21, 2016
Oracle has good customer service, they're available to help with questions and are open to feedback on their product. They have some features that are best in class, however, there are a few holes which I'm working with their product teams on improving.
This is great for companies that have to manage multiple social channels, and/or marketing members who are responsible for some but not all channels. However, it might be too robust or pricey for smaller companies with a more basic social presence.
Good customer service and network of peers and reps in the field.
Not innovating quickly enough on features.
Add new features in a more timely manner as social channels add new features. Work on "enhancement requests" or ERs more quickly, particularly ones that lots of customers are interested in.
It's great having a dedicated rep who is available when I need them. We now have bi-weekly touchbase calls which are helpful. Others in the company also check in with me periodically.
3 out of 5.0, Reviewed Sep 21, 2016
Ability to integrate with multiple tools and within legacy systems.contacts at oracle have been great to work with and provide the service required to implement.
the flexibility and ability integrate with multiple tools
have a good strategy for use and implementation of multiple tools.
service and support was always available when needed.
4 out of 5.0, Reviewed Sep 20, 2016
Contract negotiations were easy and we were able to achieve great terms
Negotiate when it's a new product!
too early to determine
move faster through contract review
too early to tell if we are going to have support issues
4 out of 5.0, Reviewed Sep 19, 2016
Started implementation with one of the vendors but due to challenges and dragged schedule, this implementation was taken over to be completed with internal resources. The implementation was successful.
During product and vendor evaluation, please have clarity on 'must have' and 'should have' in collaboration with business teams.
Robust and speed
integration connectors are not easily available for all other products
It helps to the on-board vendor before engaging them in the implementation. After the start of the implementation, cost and schedule pressures does not give room for this onboarding.
overall support is satisfactory
Integration is not always straight and might not work in a few cases or take much longer to establish the right integration