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crm-lead-management salesforce All Markets > CRM Lead Management

Salesforce

4.2 out of 5.0 (5 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): Marketing Cloud

    Implementation was easy but it may be good to count on with a third party supporting.

    Overall Comment

    Good negotiation flexibility to meet customer needs.

    What one piece of advice would you give other prospective customers?

    Think on the mid-term marketing strategy. Make sure you are buying something that meets mid-term goals.

    What do you like most about the product or service?

    Agility.

    What do you dislike most about the product?

    None.

    What one thing do you wish the vendor did differently?

    All good.

    If you could start over, what would your organization do differently?

    Include more competition in the vendor selection process.


  • 5 out of 5.0, Reviewed

    Product(s): Pardot

    implementation and functionality easy

    Overall Comment

    Very pleased with implementation partner.

    What one piece of advice would you give other prospective customers?

    have an implementation plan before you start.

    What do you like most about the product or service?

    ease of you but still robust.

    What do you dislike most about the product?

    no problem.

    What one thing do you wish the vendor did differently?

    no comment.

    If you could start over, what would your organization do differently?

    Create a content marketing plan.

    Service & support - overall comment

    have not used support yet.

    Integration & Deployment - Overall comment

    overall professional and knowledgeable.


  • 4 out of 5.0, Reviewed

    Product(s): Pardot

    Powerful but training helps

    Overall Comment

    Powerful and useful tools. I would really recommend training and learning how to best use the tools.

    What one piece of advice would you give other prospective customers?

    There are a lot of useful, powerful tools, but they take time to learn and grasp.

    What do you like most about the product or service?

    Complete solution for everything - marketing/sales.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Get training earlier.


  • 3 out of 5.0, Reviewed

    Product(s): Pardot

    Thanks for integrating with Salesforce

    Overall Comment

    Thank you for integrating with salesforce.

    What one piece of advice would you give other prospective customers?

    Practice, practice, and practice.

    What do you like most about the product or service?

    salesforce integration.

    What do you dislike most about the product?

    troubleshooting issues frequently.

    What one thing do you wish the vendor did differently?

    have telephone support real-time and live chat real time.

    If you could start over, what would your organization do differently?

    Take time to practice using Pradot during the training period.

    Service & support - overall comment

    requesting real-time support live chat or phone.


  • 5 out of 5.0, Reviewed

    Product(s): Pardot

    Great product, great service, great company.

    Overall Comment

    Love it.

    What one piece of advice would you give other prospective customers?

    Go with Pardot.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    NA.

    What one thing do you wish the vendor did differently?

    A little more training up front.

    If you could start over, what would your organization do differently?

    Stick with Pardot.

    Product capabilities - overall comment

    Strong breadth of capabilities.

    Service & support - overall comment

    Love the service and support.

    Integration & Deployment - Overall comment

    Easy to integrate.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(5)
3.8

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(5)
3.8

Pricing and contract flexibility (pricing and terms)

(5)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(4)
3.8

Ease of deployment

(4)
3.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(3)
4.0

Quality of technical support

(3)
4.0

Quality of peer user community

(3)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.2
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Executive Sponsor

Vendor/Product Selection


Why did you purchase the software or service?

Drive revenue growth

Improve business process agility

Improve customer relations/service

Cost management

Create internal/operational efficiencies

Enhance decision making

Other...


What were the key factors that drove your decision?

Overall cost

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong services expertise

Breadth of services

Financial/organizational viability

Strong customer focus

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa