Loading product reviews...

crm-lead-management sap All Markets > CRM Lead Management

SAP

3.0 out of 5.0 (1 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): SAP Customer Relationship Management

    Product is easy to customize however faced some challenges with user experience.

    Overall Comment

    As with any SAP product, there are many ways to customize the solution. These customizations come with a cost, so there is a need for careful assessment and evaluation of these before committing to them. The user experience also has some opportunities, so it's important to consider user perspective when implementing new functions.

    What one piece of advice would you give other prospective customers?

    Consider the user experience of the solution and ability to leverage mobile and future innovative platforms with it.

    What do you like most about the product or service?

    Integration with ERP.

    What do you dislike most about the product?

    User interface.

    What one thing do you wish the vendor did differently?

    Less pressure to purchase commercialized cloud product.

    If you could start over, what would your organization do differently?

    Push back on customization and leverage out of the box functionality.

    Service & support - overall comment

    Sometimes it is required to log support matters through the OSS system. It can take a while for the ticket to be processed.

    Integration & Deployment - Overall comment

    Ability to integrate with ERP using native ALE, IDOC, and RFC connections was very beneficial.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Application Lead


Why did you purchase the software or service?

Drive revenue growth

Enhance decision making


What were the key factors that drove your decision?

Breadth of services

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America