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crm-lead-management zoho All Markets > CRM Lead Management

Zoho

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Zoho but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Zoho CRM

    Found it very useful. Also, economical for a small business to manage the sales pipeline.

    Overall Comment

    Works for us really well.

    What one piece of advice would you give other prospective customers?

    Don't automate your sales and marketing completely if you are just starting up. Go phase by phase.

    Service & support - overall comment

    Found their support team very responsive.


  • 3 out of 5.0, Reviewed

    Product(s): Zoho CRM

    Easy to install. Quick time to value. Need training plan.

    Overall Comment

    It was simple to implement and configure. End user intuitiveness could be better.

    What do you like most about the product or service?

    Low cost.

    If you could start over, what would your organization do differently?

    Identify metrics needed first.

    Service & support - overall comment

    web based.

    Integration & Deployment - Overall comment

    Great native integration.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(2)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(2)
5.0

Quality and availability of end-user training

(2)
4.5

Ease of deployment

(2)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
4.5

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Analytics Team Leader

Executive Sponsor

Functional Assessment

System Administrator

Technical Assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service?

Drive revenue growth

Improve customer relations/service

Reduce time to market

Cost management

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Improve supplier or partner relationships


What were the key factors that drove your decision?

Overall cost

Strong customer focus

Strong services expertise

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

North America