Gartner defines customer management and experience solutions as part of business support systems (BSS) solutions for CSPs, and as commercial off-the-shelf software solutions that address CSPs’ all customer-facing operational requirements. This includes managing customer channels, customer information, incidents, products, pricing, quotes and offers, order and partner management. CM&X solutions are typically part of the BSS solutions and often work together with revenue management and monetization solutions as part of a complete BSS stack
"Complete Package for providing best shopping experience"
We had been looking for an ecommerce solution for our client who needed personalised browsing/ shopping experience for every customer they cater without compromising on reliability and speed and it should be easy to use. Their every customer had different behaviors and they wanted the recommender system to be personalised for each one of them like how the big online stores do. we started exploring SAP commerce cloud and to our surprise, it was able to serve / meet all our expectations we had. With this service, we were able to manage different products and product lines in just one dashboard and the best part of this platform is to bulk update multiple products in one go, like if you have a special sales day running. The user browsing experience has always been smooth no matter what end device the customer is using. Definitely a recommended solution for anyone who wants to serve the best shopping experience to their customers.
"Salesforce is a great move for your organization and you won't regret it."
Salesforce provides a very in depth and customizable dashboard for a sellers' CRM experience. This makes it very simple and effective to go through contacts, add contacts, keep notes on contacts, etc. Salesforce is very user friendly and I would highly recommend it.
"Fantastic services that turn complex problems into simple comprehensive solutions "
Being able to map out a customer journey, manage every touchpoint report and evaluate on every step was priceless in the data driven world of marketing. Their communication offers were endless and very flexible making an complicated problem a simple solution.
"Easy online Presence "
Ease of use was a big thing to start with, as we were using Sales Cloud and Service Cloud it just made sense to implement Commerce Cloud. We didn't use the Box product as we already have a small site set up. The best part is now we also have Slack integration and collaboration and puts your customer front and centre.