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customer-communications-management-software elixir-technologies All Markets > Customer Communications Management (CCM) Software

Elixir Technologies

4.0 out of 5.0 (5 ratings)

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We have aggregated ratings data on Elixir Technologies but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): Opus

    Implementation was not easy

    Overall Comment

    At this moment, it's good, but the last year, it's very difficulty.

    What one piece of advice would you give other prospective customers?

    I don't know

    What do you dislike most about the product?

    very long

    What one thing do you wish the vendor did differently?

    New version was not ready

    If you could start over, what would your organization do differently?

    yes


  • 4 out of 5.0, Reviewed

    Product(s): Opus

    Opus fits our needs.

    Overall Comment

    We are pleased with the functionality of Opus. The speed with which it PDF's statements is limiting but we are addressing that limitation with a 3rd party product.

    What one piece of advice would you give other prospective customers?

    Look for flexibility in the product

    What do you like most about the product or service?

    we were up and running quickly.

    What do you dislike most about the product?

    speed to produce product is a limiting

    What one thing do you wish the vendor did differently?

    More training

    If you could start over, what would your organization do differently?

    We would still choose Opus.


  • 4 out of 5.0, Reviewed

    Product(s): Tango+

    Easy to use and update but need the ability to update everything internally.

    Overall Comment

    The overall experience was very enlightening. The best thing is having the ability to update our documents on my end without needing any outside assistance which i feel this program has.

    What one piece of advice would you give other prospective customers?

    The program is absolutely great! but the best advice i can give is make sure you have someone internal on your team that is very detail oriented and driven to learn a new program. This program makes the process much easier but at first it can seem overwhelming.

    What do you like most about the product or service?

    The ability to eventually update everything myself. Very easy to use and convenient.

    What do you dislike most about the product?

    There are times when we have random issues occur in the output files and there should be better reliability since these are federally mandated documents that need to be 100% error free. The only other dislike really is the users who assist with making updates are in the opposite time zone and it can take longer to have updates implemented.

    What one thing do you wish the vendor did differently?

    Set up each project so CareMore has the most control. The largest struggle is trying to explain to someone edits that you need made and all of the back and forth. It is a huge time savings if I can make as many updates as possible on my own.

    If you could start over, what would your organization do differently?

    Start the process of reviewing and updating much earlier in the year and as issues are found or improvements can be made, there is enough time to implement.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(5)
4.2

Timely and complete response to product questions

(5)
4.0

Pricing and contract flexibility (pricing and terms)

(3)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.0

How long did your deployment take?

12 months or more

3 - 6 months (<6)

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(5)
3.6

Quality and availability of end-user training

(4)
3.5

Ease of deployment

(5)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.2

Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(5)
3.8

Was the support package worth it?


Quality of technical support

(5)
3.8

Quality of peer user community

(5)
3.4
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Analytics Team Leader

Implementation, Maintenance or other IT support

User Training

Analytics User

Application Lead

Business Analyst

Development/Integration

Executive Sponsor

Functional Assessment

Technical assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Improve business process agility

Improve business process outcomes

Drive innovation

Improve customer relations/service

Cost management

Create internal/operational efficiencies

Improve compliance & risk management

Reduce time to market

Drive revenue growth


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Strong services expertise

Pre-existing relationships

Product roadmap and future vision

Strong customer focus

Overall cost

Strong consulting partnership


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa