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customer-communications-management-software gmc-software-technology All Markets > Customer Communications Management Software

GMC Software Technology

3.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on GMC Software Technology but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): GMC Inspire

    GMC not really ready for non-windows and bigger implementations

    Overall Comment

    Somehow as a company GMC is not ready for big clients. they are comfortable with small windows based deployments

    What one piece of advice would you give other prospective customers?

    Do not pick GMC if the environment is other than windows

    What do you like most about the product or service?

    they have good sales pitch but product is not matured

    What do you dislike most about the product?

    not matured enough for big enterprise implementations

    What one thing do you wish the vendor did differently?

    understand the client's requirements.

    If you could start over, what would your organization do differently?

    pick HP Xtream

    Service & support - overall comment

    not satisfied


  • 3 out of 5.0, Reviewed

    Product(s): GMC Inspire

    New technology, faster to market.

    Overall Comment

    Overall experience was dealing with unknowns due to new technology replacing the legacy application.

    What one piece of advice would you give other prospective customers?

    Do your homework in terms of initial capital outlay, total cost of ownership and time to build and deploy services.

    What do you like most about the product or service?

    Ability to configure to support scalability and growth.

    What do you dislike most about the product?

    Learning curve to grasp new platform.

    What one thing do you wish the vendor did differently?

    None.

    If you could start over, what would your organization do differently?

    Bring the vendor to do the implementation.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.0

Ability to understand your organization's needs

(2)
3.0

Timely and complete response to product questions

(2)
2.0

Pricing and contract flexibility (pricing and terms)

(2)
2.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
2.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
2.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(2)
2.5

Was the support package worth it?

No


Quality of technical support

(2)
2.5

Quality of peer user community

(2)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
3.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Functional Assessment

Other...


Why did you purchase the software or service?

Cost management

Drive innovation

Drive revenue growth

Improve business process agility

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision?

Product roadmap and future vision

Strong services expertise


In which region(s) did your deployment take place? Multiple responses allowed.

North America