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customer-communications-management-software hewlett-packard-inc All Markets > Customer Communications Management Software

HP

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Hewlett Packard Exstream

    Stagnant, value is being questioned and go forward is not clear.

    Overall Comment

    Post implementation partnership has been lacking. Roadmaps and Strategies have not been transparent and often difficult to obtain.

    What one piece of advice would you give other prospective customers?

    Include longevity frameworks into your contract if at all possible

    What do you like most about the product or service?

    Established and recognized player in the CCM space

    What do you dislike most about the product?

    Release model and the aggresive EOL without providing assistance in the upgrade path

    What one thing do you wish the vendor did differently?

    Engage outside of Professional Services engagement, provide industry council in order to provide more value

    If you could start over, what would your organization do differently?

    Establish a framework with the vendor from a longevity and product vision strategy standpoint.

    Service & support - overall comment

    Often advised that this is a Professional services request.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
2.0

Ability to understand your organization's needs

(1)
3.0

Timely and complete response to product questions

(1)
3.0

Pricing and contract flexibility (pricing and terms)

(1)
2.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
2.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
2.0

Was the support package worth it?

I'm unsure


Quality of technical support

(1)
2.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Executive Sponsor

Technical assessment

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Improve business process outcomes


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Financial/organizational viability


In which region(s) did your deployment take place? Multiple responses allowed.

North America