3 out of 5.0, Reviewed Oct 20, 2016
Post implementation partnership has been lacking. Roadmaps and Strategies have not been transparent and often difficult to obtain.
Include longevity frameworks into your contract if at all possible
Established and recognized player in the CCM space
Release model and the aggresive EOL without providing assistance in the upgrade path
Engage outside of Professional Services engagement, provide industry council in order to provide more value
Establish a framework with the vendor from a longevity and product vision strategy standpoint.
Often advised that this is a Professional services request.