4.7 out of 5 (3 Ratings)
Oct 20, 2016
Prinova's customer service is superb. They pair a friendly, helpful approach with a willingness to truly find the best implementation for the client. Messagepoint is perfect for what we need to support our business, and it was very refreshing and inspiring to work with such sharp, strong solutioning individuals. They believe in their products, and believe in helping their customers be very successful using it.
Sep 7, 2016
Excellent resources and partnership. Very much collaborative approach and willing to roll their sleeves up to get the work done. They also provided very good support once in production. The team loves using the tool and we see the value it brings to the organization.
Sep 2, 2016
We were upgrading from the 15.1 release. The MessagePoint pre-release software testing was easy to use and a valuable step in the implementation process. The Customer Portal Support was very good, turnaround on case requests was satisfactory, and this support team provided good communication throughout the planning and execution of our upgrade. The vendor provided a number of WebEx sessions to review specific feature areas that were relevant to how our business is using the product, and how it may be different in the new release. When issues arose related to some of our customizations, the vendor was very responsive to research and provide a resolution. The Technical and User guidebooks could use further detail, and a few limitations in content editor require HTML code editing to meet the business requirements.