Loading product reviews...

customer-communications-management-software objectiflune All Markets > Customer Communications Management (CCM) Software

Objectif Lune

4.0 out of 5.0 (1 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on Objectif Lune but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): PlanetPress / PReS (Connect)

    OL Connect keeps its promise

    Overall Comment

    OL Connect software works well not only for SMBs but also for larger companies. Especially with PReS connect, which is very suitable for high volume, high speed and data formats of these. It is a state of the art regarding multichannel, print but moreover email and webfunctions are perfect, using underlying software that guarantees all document types in output can be viewed on any device (which is not the case with GMC, where documents cant be viewed on mobile devices! ). Service and support team is professional and available 24/7. UI and usage of software is simple to learn. True HTML facilitates working.

    What one piece of advice would you give other prospective customers?

    ask for a company-specific demo, also online. OL staff are happy to do that upfromt, without any extra-cost

    What do you like most about the product or service?

    ease of use, practicability, efficiency, process automation that saves time and resources, 24/7 support and flexibilty of the vendor's staff

    What one thing do you wish the vendor did differently?

    be shown in their mq

    If you could start over, what would your organization do differently?

    prepare internalllh better with being more specific on what our needs are.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Analytics Team Leader

Business Analyst

Development/Integration

Implementation, Maintenance or other IT support

User Training

Vendor Management


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Create internal/operational efficiencies

Drive innovation

Drive revenue growth

Improve business process agility

Improve business process outcomes

Improve customer relations/service

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Breadth of services

Financial/organizational viability

Product functionality and performance

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place?

Europe, Middle East and Africa