5 out of 5.0, Reviewed Oct 20, 2016
Prinova's customer service is superb. They pair a friendly, helpful approach with a willingness to truly find the best implementation for the client. Messagepoint is perfect for what we need to support our business, and it was very refreshing and inspiring to work with such sharp, strong solutioning individuals. They believe in their products, and believe in helping their customers be very successful using it.
Ensure you review the templates and content desired to move to Messagepoint thoroughly. Include end users in the decision to move to Messagepoint and the conversion and testing of content. We planned an iterative approach to ensure we could go live with pieces as soon as they were tested, which proved successful because we could mark progress while continuing to work through more content.
The product truly matches and supports the variation in communications needed for end customers. The vendor's services to assess, design and build the tool to meet our needs were outstanding. They really do listen to what we need and deliver.
Better assess the depth of work needed to build a more realistic timeline.
Prinova's service and support exceeded our expectations.
5 out of 5.0, Reviewed Sep 7, 2016
Excellent resources and partnership. Very much collaborative approach and willing to roll their sleeves up to get the work done. They also provided very good support once in production. The team loves using the tool and we see the value it brings to the organization.
Be patient. The tool is new and takes some time to see the benefits and become comfortable.
It's built for business users, it's intuitive and easy to use. Allows us the ability to customize our client communications in a manner that is efficient.
Build strong QA team from initial planning.
Excellent support and service.
4 out of 5.0, Reviewed Sep 2, 2016
We were upgrading from the 15.1 release. The MessagePoint pre-release software testing was easy to use and a valuable step in the implementation process. The Customer Portal Support was very good, turnaround on case requests was satisfactory, and this support team provided good communication throughout the planning and execution of our upgrade. The vendor provided a number of WebEx sessions to review specific feature areas that were relevant to how our business is using the product, and how it may be different in the new release. When issues arose related to some of our customizations, the vendor was very responsive to research and provide a resolution. The Technical and User guidebooks could use further detail, and a few limitations in content editor require HTML code editing to meet the business requirements.
Prinova continues to enhance the product capabilities of MessagePoint.
The vendor has made significant enhancements in their Client support organization in the past year. The Customer Portal Client Support team is very responsive and provides good communication.
We were doing a release upgrade of the product and not a brand new product deployment. Due to the array of business areas within my company that uses the product, and the complexity and other development work in the queue, the planning/testing for the upgrade spanned more than 3 months.