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customer-communications-management-software prinova All Markets > Customer Communications Management Software

Prinova

4.0 out of 5.0 (1 ratings)

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  • 4 out of 5.0, Reviewed

    Product(s): MessagePoint

    Implementation was straightforward, tech & user documents could provide further details.

    Overall Comment

    We were upgrading from the 15.1 release. The MessagePoint pre-release software testing was easy to use and a valuable step in the implementation process. The Customer Portal Support was very good, turnaround on case requests was satisfactory, and this support team provided good communication throughout the planning and execution of our upgrade. The vendor provided a number of WebEx sessions to review specific feature areas that were relevant to how our business is using the product, and how it may be different in the new release. When issues arose related to some of our customizations, the vendor was very responsive to research and provide a resolution. The Technical and User guidebooks could use further detail, and a few limitations in content editor require HTML code editing to meet the business requirements.

    Product capabilities - overall comment

    Prinova continues to enhance the product capabilities of MessagePoint.

    Service & support - overall comment

    The vendor has made significant enhancements in their Client support organization in the past year. The Customer Portal Client Support team is very responsive and provides good communication.

    Integration & Deployment - Overall comment

    We were doing a release upgrade of the product and not a brand new product deployment. Due to the array of business areas within my company that uses the product, and the complexity and other development work in the queue, the planning/testing for the upgrade spanned more than 3 months.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
4.0
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

3 - 6 months (<6)


Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
4.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?

Yes


Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

System Administrator


Why did you purchase the software or service?

Drive innovation

Enhance decision making

Improve business process agility

Reduce time to market


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision


In which region(s) did your deployment take place? Multiple responses allowed.

North America