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customer-communications-management-software prinova All Markets > Customer Communications Management (CCM) Software

Prinova

4.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Prinova but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): MessagePoint

    Excellent customer service and solutioning to help us bring on a fantastic toolset.

    Overall Comment

    Prinova's customer service is superb. They pair a friendly, helpful approach with a willingness to truly find the best implementation for the client. Messagepoint is perfect for what we need to support our business, and it was very refreshing and inspiring to work with such sharp, strong solutioning individuals. They believe in their products, and believe in helping their customers be very successful using it.

    What one piece of advice would you give other prospective customers?

    Ensure you review the templates and content desired to move to Messagepoint thoroughly. Include end users in the decision to move to Messagepoint and the conversion and testing of content. We planned an iterative approach to ensure we could go live with pieces as soon as they were tested, which proved successful because we could mark progress while continuing to work through more content.

    What do you like most about the product or service?

    The product truly matches and supports the variation in communications needed for end customers. The vendor's services to assess, design and build the tool to meet our needs were outstanding. They really do listen to what we need and deliver.

    If you could start over, what would your organization do differently?

    Better assess the depth of work needed to build a more realistic timeline.

    Service & support - overall comment

    Prinova's service and support exceeded our expectations.


  • 5 out of 5.0, Reviewed

    Product(s): MessagePoint

    Excellent tool that enables efficiencies, cost savings and full business accountability.

    Overall Comment

    Excellent resources and partnership. Very much collaborative approach and willing to roll their sleeves up to get the work done. They also provided very good support once in production. The team loves using the tool and we see the value it brings to the organization.

    What one piece of advice would you give other prospective customers?

    Be patient. The tool is new and takes some time to see the benefits and become comfortable.

    What do you like most about the product or service?

    It's built for business users, it's intuitive and easy to use. Allows us the ability to customize our client communications in a manner that is efficient.

    If you could start over, what would your organization do differently?

    Build strong QA team from initial planning.

    Service & support - overall comment

    Excellent support and service.


  • 4 out of 5.0, Reviewed

    Product(s): MessagePoint

    Implementation was straightforward, tech & user documents could provide further details.

    Overall Comment

    We were upgrading from the 15.1 release. The MessagePoint pre-release software testing was easy to use and a valuable step in the implementation process. The Customer Portal Support was very good, turnaround on case requests was satisfactory, and this support team provided good communication throughout the planning and execution of our upgrade. The vendor provided a number of WebEx sessions to review specific feature areas that were relevant to how our business is using the product, and how it may be different in the new release. When issues arose related to some of our customizations, the vendor was very responsive to research and provide a resolution. The Technical and User guidebooks could use further detail, and a few limitations in content editor require HTML code editing to meet the business requirements.

    Product capabilities - overall comment

    Prinova continues to enhance the product capabilities of MessagePoint.

    Service & support - overall comment

    The vendor has made significant enhancements in their Client support organization in the past year. The Customer Portal Client Support team is very responsive and provides good communication.

    Integration & Deployment - Overall comment

    We were doing a release upgrade of the product and not a brand new product deployment. Due to the array of business areas within my company that uses the product, and the complexity and other development work in the queue, the planning/testing for the upgrade spanned more than 3 months.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
5.0

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
4.7

Pricing and contract flexibility (pricing and terms)

(2)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(3)
3.7

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(2)
4.5

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(2)
4.5

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Business Analyst

Development/Integration

End User Computing Stakeholder

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

System Administrator

Technical assessment

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Improve business process agility

Reduce time to market

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Improve compliance & risk management

Drive revenue growth

Enhance decision making

Improve customer relations/service

Improve supplier or partner relationships


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Strong customer focus

Strong services expertise

Breadth of services

Overall cost

Product roadmap and future vision

Strong consulting partnership

Strong user community


In which region(s) did your deployment take place?

North America