5 out of 5.0, Reviewed Aug 17, 2016
Striata has provided guidance and expertise at every phase of this long-term project, and their willingness to adapt to our business needs have enabled a truly tailored offering for our clients.
Have a better understanding of our own requirements earlier in the process.
The Striata team is professional, knowledgeable and very supportive.
4 out of 5.0, Reviewed Jul 1, 2016
A positive experience. They have been a good group to work. Very knowledgeable and flexible with changes and implementations as our organization has grown.
When implementing work closely with the organization and lean on them leveraging their experience.
Reliable and secure as well as good response time when we do have isues
Sometimes the turn around time for projects could be quicker although they have exhibited a great deal of flexibility when needed.
One thing we would possibly do different would be to take on more of the design piece of emails.
5 out of 5.0, Reviewed Jun 22, 2016
Our overall experience while working with Striata has been excellent. They are very easy to work with, responsive and are always looking for ways to improve our experience and product offerings.
Don't hesitate to add additional features or ask for additional functionality; even if it is something they don't currently offer. Striata has always been willing to assist us in enhancing our customer experience.
The product is very easy to access and use for our customers and provides them with additional options to view and pay their utility bill. Adding the Striata eBill solution has improved our customer satisfaction and our cash flow.
I cannot say that there is anything I wish that they did differently. We are very satisfied with our solution and with Striata as a vendor.
We would have added additional features at the beginning as opposed to years later.