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customer-communications-management-software striata All Markets > Customer Communications Management Software

Striata

4.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Striata but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): CCM Suite

    A complex, long-term project managed as a true partnership.

    Overall Comment

    Striata has provided guidance and expertise at every phase of this long-term project, and their willingness to adapt to our business needs have enabled a truly tailored offering for our clients.

    If you could start over, what would your organization do differently?

    Have a better understanding of our own requirements earlier in the process.

    Service & support - overall comment

    The Striata team is professional, knowledgeable and very supportive.


  • 4 out of 5.0, Reviewed

    Product(s): CCM Suite

    Implementation was smooth and very successful.

    Overall Comment

    A positive experience. They have been a good group to work. Very knowledgeable and flexible with changes and implementations as our organization has grown.

    What one piece of advice would you give other prospective customers?

    When implementing work closely with the organization and lean on them leveraging their experience.

    What do you like most about the product or service?

    Reliable and secure as well as good response time when we do have isues

    What one thing do you wish the vendor did differently?

    Sometimes the turn around time for projects could be quicker although they have exhibited a great deal of flexibility when needed.

    If you could start over, what would your organization do differently?

    One thing we would possibly do different would be to take on more of the design piece of emails.


  • 5 out of 5.0, Reviewed

    Product(s): CCM Suite

    Implementation was a breeze, the product is great and ROI realized in 7 months.

    Overall Comment

    Our overall experience while working with Striata has been excellent. They are very easy to work with, responsive and are always looking for ways to improve our experience and product offerings.

    What one piece of advice would you give other prospective customers?

    Don't hesitate to add additional features or ask for additional functionality; even if it is something they don't currently offer. Striata has always been willing to assist us in enhancing our customer experience.

    What do you like most about the product or service?

    The product is very easy to access and use for our customers and provides them with additional options to view and pay their utility bill. Adding the Striata eBill solution has improved our customer satisfaction and our cash flow.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    I cannot say that there is anything I wish that they did differently. We are very satisfied with our solution and with Striata as a vendor.

    If you could start over, what would your organization do differently?

    We would have added additional features at the beginning as opposed to years later.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.5

Ability to understand your organization's needs

(3)
4.7

Timely and complete response to product questions

(3)
5.0

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.7

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(3)
4.7

Was the support package worth it?

Yes

I'm unsure


Quality of technical support

(3)
4.7
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7
Section
1

Additional Context

What was the nature of your involvement?

Business Analysts

End User Support Manager

System Administrator

User Training

Executive Sponsor

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve customer relations/service

Improve business process agility

Cost management

Drive innovation

Drive revenue growth

Improve business process outcomes


What were the key factors that drove your decision?

Product functionality and performance

Strong services expertise

Financial/organizational viability

Overall cost

Strong consulting partnership

Strong customer focus


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa