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customer-communications-management-software thurnderland All Markets > Customer Communications Management Software

Thunderhead

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Thunderhead NOW

    Well designed product enabled fast rollout and broad adoption.

    Overall Comment

    Vendor was easy to work with and provided expertise in software capabilities. Product meets all functional requirements and delivered on increased agility and time to market.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(1)
4.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

No


Timeliness of vendor's response

(1)
4.0

Was the support package worth it?


Quality of technical support

(1)
4.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Implementation, Maintenance or other IT support

Technical Assessment

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Reduce time to market


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America