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data-center-backup-and-recovery-software acronis All Markets > Data Center Backup and Recovery Software

Acronis

4.7 out of 5.0 (7 ratings)

Reviews Distribution

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4 Stars
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1 Star
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We have aggregated ratings data on Acronis but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Acronis Backup

    Best bakup so far

    Overall Comment

    They are great

    What one piece of advice would you give other prospective customers?

    buy it

    What do you like most about the product or service?

    it's symplicity

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    They are very helpful

    If you could start over, what would your organization do differently?

    nothing


  • 5 out of 5.0, Reviewed

    Product(s): Acronis Backup

    Unified web-based console reduces IT workload with centralized management.

    Overall Comment

    Protects physical Windows® and Linux® servers; virtual Microsoft Hyper-V and VMware vSphere®; cloud Microsoft Azure® VMs and Amazon EC2® instances; Microsoft Exchange, SQL Server, SharePoint, and Active Directory applications; Windows PCs, and Mac® computers; and iPad®, iPhone®, and Android® devices.

    What one piece of advice would you give other prospective customers?

    None


  • 5 out of 5.0, Reviewed

    Product(s): Acronis Backup

    Disaster recovery that won't leave you sweating at night

    Overall Comment

    Acronis works so reliably that once it's setup and running you can almost forget that it's got you covered. The licensing for Acronis can be a bit of a web to nagivate, but getting the software installed and backup system regimented is fairly straightforward

    What do you like most about the product or service?

    I love the centralized managment and that it automatically generates disaster recovery plans.

    What one thing do you wish the vendor did differently?

    Acronis does standard email notifications, but we've all got over crowded mailboxes. It would be nice if Acronis could call a webhook for ChatOps organizations.


  • 5 out of 5.0, Reviewed

    Product(s): Acronis Backup

    Acronis Back up Review

    Overall Comment

    Vendor was knowledgable and focused on customer needs

    What one piece of advice would you give other prospective customers?

    Give as much detail about the use to allow the vendor provide quality customer service

    What do you like most about the product or service?

    Reliability

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Nothing


  • 5 out of 5.0, Reviewed

    Product(s): Acronis Backup

    Keeps our Data safe and secure

    Overall Comment

    Great Support and a Proven Product That keeps our data safe from disaster

    What one piece of advice would you give other prospective customers?

    Look at a hybrid Cloud/on-site backup

    What do you like most about the product or service?

    Ease of use

    What do you dislike most about the product?

    Nothing so far

    What one thing do you wish the vendor did differently?

    License management reminders

    If you could start over, what would your organization do differently?

    Have faster connectivity to enable cloud back-up as well


  • 4 out of 5.0, Reviewed

    Product(s): Acronis Backup

    Great backup soulution

    Overall Comment

    Works great, easy to setup on multiple servers

    What do you like most about the product or service?

    Ease of use for creating new backup jobs

    What do you dislike most about the product?

    Error reports don't help much

    Service & support - overall comment

    It depends on who you talk to at support, some seemed willing to jump in and help while others just wanted to point to the KB and have you research yourself


  • 4 out of 5.0, Reviewed

    Product(s): Acronis Backup

    Solid backup solution for Windows PCs.

    Overall Comment

    Excellent backup and disaster recovery solution.

    What one piece of advice would you give other prospective customers?

    Make sure you select version compatible with the installed base of Windows PCs.

    What do you like most about the product or service?

    Clear user interface.

    If you could start over, what would your organization do differently?

    Nothing.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.5

Ability to understand your organization's needs

(6)
4.3

Timely and complete response to product questions

(6)
4.3

Pricing and contract flexibility (pricing and terms)

(5)
4.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
5.0

Ease of integration using standard APIs and tools

(6)
4.5

Quality and availability of end-user training

(4)
4.5

Ease of deployment

(7)
4.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
4.6

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(4)
4.5

Quality of technical support

(4)
4.5

Quality of peer user community

(3)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.7
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

System Administrator

Technical assessment

End User Computing Stakeholder

Functional Assessment

Implementation, Maintenance or other IT support

Development/Integration

End User Support Manager

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve compliance & risk management

Cost management

Improve business process outcomes

Drive innovation

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Pre-existing relationships

Strong services expertise

Breadth of services

Strong customer focus

Other...


In which region(s) did your deployment take place?

North America