Jan 13, 2017
We moved from tape based backup to a smaller Barracuda to this robust, very fast, large capacity hybrid on premises/cloud based backup system. It has been remarkably simple to setup and maintain while being highly reliable and available. I greatly appreciate the licensing model that is based on the storage capacity of the device rather than on quantity of installed agents or types of agents. I don't have to worry about how many Exchange, SQL or VMWare agent licenses are needed. The interface is very user friendly and accessible from anywhere. Reporting is excellent. Deduplication savings more than 5x for our data. We use the restoring functionality quite often and have always been able to restore the data we need. The complaints I have are far outweighed by what I like about the system. But they include non-granular Active Directory backup/restore and sometimes slow general release of updates that include new fetaures you may be looking for.
Jan 10, 2017
Vendor has responded to all support calls within 15 minutes
Sep 22, 2016
They worked closely with our organization to get Barracuda Backup Appliances at all of our locations. We have large and small facilities, they examined each facility to make sure we had the appliance that would fit and allow for growth. If there was a technical issue, they made sure it was resolved in a timely fashion.