4.8 out of 5 (77 Ratings)
May 18, 2017
This app works great , and the technical support is awesome. We have been using CrashPlan for years and we have one of the top customer satisfaction surverys for this. Its interface is user friendly, you have to try it.
Apr 26, 2017
Only real issue is that you need to install the client logged in as the client. If you install it as "administrator" that is the only account that get s backed up reguardless of who is logged in. There was some rough patches but the company helped us through that and with identifying issues with our infrastructor.
Apr 7, 2017
Set it and forget it. That's what everyone loves about a great piece of tech, right? The ability to have it work without any real interaction; and that's what code42 provides with this product. You don't need to interact with it, unless you need it. Even then, it's simple and non-intimidating. Select your backup to restore form the admin prompt and your only bottleneck is your ISP (which is a different topic that should be evaluated if you have to complain about it)
Mar 3, 2017
I have been using CrashPlan Pro for years personally and have been very happy with it.
Mar 2, 2017
Overall the experience with Code 42 has been one of the best ones with a vendor I've had. The ease of implementation of the product was simple with the support of our code 42 engineer. The continued support has been consistent and responsive.
Mar 1, 2017
Crashplan has been wonderful for keeping our services running with no fear of system failure or ransomware attack.
Feb 23, 2017
Code42 believes in customer support. If I need to call about our control interface, or, a new customer has questions I can get answers quickly. When we have had problems in the past, with the configuration of: Cloud infrastructure - metadata refresh problems -Solved Quickly with just one team member Performance - we had issues with WAN and LAN performance onsite. After talking to code42, ISP, looking at the firewall environment we were able to adjust the throttle to make successful backups happen in very small time frames Security and Encryption - Has never been a worry for the team. 448-bit encryption is an excellent selling point Data Governance - ITPro has successfully retrieved Terabytes of data for at least 20 customers with no problems. ITPro uses both restores from the client, web based, and on several occasions had clients retrieve important documents on their mobile device. Audit Trails Customers love having multiple copies of files! From engineers to lawyers, clients are always revising documents.ITPro has shown these companies that they can seamlessly leverage multiple backups of a file without having to save. Data Loss Prevention By leveraging a windows backup (or another method) and then offsite backup of endpoint data we have a complete solution that has yet to fail Proactive Compliance Medical clients require HIPAA compliance for all data storage containers. Knowing that the solution falls within compliance before approaching medical staff with an endpoint solution is vital. Code42 meets or exceeds the necessary qualifications for endpoint cloud backup. After over 200 successful deployments, including several multi-state satellite office installs, the product has proven to be a winner.
Feb 22, 2017
CrashPlan provided us with an excellent and stable service to bridge coverage during a transition in Backup & Disaster Recovery strategies.
Feb 21, 2017
Overall, CrashPlan has been a solid product with few hiccups. We have a hybrid solution consisting of an onsite appliance and cloud storage. The appliance is remotely monitored by Code42, and on the one occasion we had a hardware issue (failing HDD), they were aware of it before we were. Minor issues over the years have included a change in licensing model which doesn't really fit with our use case, and some difficulty with large (>5TB) archives, but tech support is responsive and easy to work with and our 5 years using CrashPlan have been largely without incident.
Feb 15, 2017
Trial, setup, and implementation were pretty straight forward. A small on-premise server was required, but all data is getting sent to the cloud. The implementation team was willing to work with us and our deployment solution vendor to get the product rolled out.