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4.8 out of 5.0 (63 ratings)

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We have aggregated ratings data on Code42 but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    CrashPlan... a painless backup solution that gets the job done

    Overall Comment

    Everything has worked well and I am pleased with the outcome and responsiveness of the system.

    What one piece of advice would you give other prospective customers?

    If you are looking for an easy to use and feature rich product, crash plan is for you.

    What do you like most about the product or service?

    The customer support in resolving any technical issues or fixing bugs.

    What one thing do you wish the vendor did differently?

    Not the vendor but I wish the purchasing department at RIT was a little more flexible and quicker to meet the quote deadlines for renewal.

    If you could start over, what would your organization do differently?

    Probably grow the initial install base instead of limited pilot testing. Also I would force use of the software as opposed to a "voluntary" use model.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Excellent product with excellent support

    Overall Comment

    Every interaction we've had with the company, whether sales or support, has been first rate. Sales staff are responsive and remain in contact after the sale to ensure our complete satisfaction with the company and product. Support is always handled with a minimum of wait time by staff who are very knowledgable about the full range of products, platforms and features.

    What one piece of advice would you give other prospective customers?

    Buy it.

    What do you like most about the product or service?

    i've never had a bad experience with either sales or support.

    What do you dislike most about the product?

    I have no complaints.

    What one thing do you wish the vendor did differently?

    Nothing comes to mind.

    If you could start over, what would your organization do differently?

    No changes


  • 4 out of 5.0, Reviewed

    Product(s): Other...

    Fire and forget solution - on and off-site

    Overall Comment

    easy setup redundancy initial backup can take time

    What do you like most about the product or service?

    set up and forget about it

    What one thing do you wish the vendor did differently?

    automatic connectivity troubleshooter


  • 3 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Great tech, sloppy offerings/website

    Overall Comment

    Vast changes over many years with highly confusing solutions/name changes/version numbering/ etc... The technology works great when you have it nailed down, and the price is right.

    What one piece of advice would you give other prospective customers?

    Use the cloud offerings, unless you only manage a few organizations.

    What do you like most about the product or service?

    When working, it works great and the price is good.

    What do you dislike most about the product?

    I would have had much to say here a few years ago, but today my only gripe is the confusing list of offerings for MSPs and clients alike.

    What one thing do you wish the vendor did differently?

    Handled the Enterprise updates far more efficiently. So many versions, so many maunal and tedious updates (it's better now... , but was a nightmare for a few years).

    If you could start over, what would your organization do differently?

    We suffered through several storage server updates that had to be applied manually to dozens of servers accross all different network environments. The cloud offerrings were being pushed far too early, made some of us in MSPs running internal Master Servers feel like we were left in the back seat.


  • 5 out of 5.0, Reviewed

    Product(s): Other...

    Easy installation, very flexible and comprehensive solution.

    Overall Comment

    Easy installation and freat support for minor issues.

    What one piece of advice would you give other prospective customers?

    Be careful with 32 bit Window installations. Lot's of backup solutions have very low limits regarding the amount of datasets

    What do you like most about the product or service?

    Very comprehensive for the price. Best solution on the market by far.

    What do you dislike most about the product?

    Uses too much CPU when idle.

    What one thing do you wish the vendor did differently?

    Easier GUI. It's not really bad, but it could be easier.

    If you could start over, what would your organization do differently?

    Invest less time into competitors solutions which do not really work


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Solid flexible cloud backup

    Overall Comment

    Excellent tech support solid product

    What one piece of advice would you give other prospective customers?

    Attend the Code42 conference in May

    What do you like most about the product or service?

    Ease of rollout - flexibl;e and silent implementation Kace/SCCM/Etc. freindly

    What do you dislike most about the product?

    User interface not always intuitive

    What one thing do you wish the vendor did differently?

    Nothing so far

    If you could start over, what would your organization do differently?

    I woudl implement using AD Authentication


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    "Great customer service behind a fantastic product"

    Overall Comment

    Honestly, we haven't had an issue with this company. Many times CrashPlan has saved us from losing data, and when we have issues with anything they're always quick and willing to help.

    What one piece of advice would you give other prospective customers?

    Contact a sales rep. They're always helpful to us when we contact them.

    What do you like most about the product or service?

    How often it's saved our data.

    What do you dislike most about the product?

    Updating

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    I wasn't too involved with the implementation of CrashPlan, but I'm sure we'd like to have updates done a bit easier.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    OS X users are not secondary citizens with Code42

    Overall Comment

    Code42 has evolved considerably since we started working with them. As our business has grown they've always been able to meet and exceed our requirements. The Crashplan product is a bit complex with a multi-server installation, but it serves us well. We have control of our data, on our servers, in our data centers. We know we're able to move it where we want it to serve our users. Working smoothly with the OS X platform was a requirement and Code42 has always kept the core features compatible and equivalent. For an advertising agency, this was a must have.

    What one piece of advice would you give other prospective customers?

    Consider the cost of on-premises storage and the maintenance required. Each year we invest in upgrades and spend time maintaining our servers. It keeps them in our control, but if this isn't required, Code42 has a cloud option that migth meet your security requirements just fine or add to your hybrid-cloud approach.

    What do you like most about the product or service?

    It works, and it works on OS X. Having a solution that is stable and reliable is key. Having it work on our platform of choice is too. Crashplan meets both of these needs. We don't worry about if it's working or if they'll abandon the Mac users. Things always work and it always supports our business the way we work.

    What do you dislike most about the product?

    The complexity of setup and customization. Crashplan is highly customizable and can be organized to meet different workgroups requirements, but this can add a lot of complexity that isn't needed. It usually takes about 3-4 hours to get re-ingrained into the workflow of the servers and move quickly with the underlying infrasturutre when making major changes.

    What one thing do you wish the vendor did differently?

    Licensing. It's a bit complex to add users mid-cycle. I would like to be able to add/remove users and only pay for what we need. We end up over provisioning licenses just to keep managment of the licensing in order. This adds cost to us to avoid the hassle of co-terming licensing.

    If you could start over, what would your organization do differently?

    Invest in a solid backup server. Using old hardware might get you by, but putting a small chunk of capital toward a proper backup server for your data will improve performance and RTO. Crashplan like memory and disk IOPs.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Code 42 - CrashPlan ProE provides an easy, scalable solution!

    Overall Comment

    Working with Code 42 has always been easy and satisfying. They are responsive to questions and provide excelllent support

    What one piece of advice would you give other prospective customers?

    We are utilizing a hybrid solution with ackups on a local server as well as the COde 42 Clooud. This provides us with peace of mind in protect VIP user data.

    What do you like most about the product or service?

    I like the support and the ease of management.

    What one thing do you wish the vendor did differently?

    heonly glitch we've had was in our most recent invoicing, but the prdocut continued to work flawlessly while we straightened that out.

    If you could start over, what would your organization do differently?

    This product has been easy to use, upgrade and maintain. No regrets!


  • 4 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    CRASHPLAN IS THE BEST BACKUP SO FAR

    Overall Comment

    MOST USERS ARE MOVING FROM PC TO MAC, AND SINCE CRASHPLAN CAN BE INSTALLED ON BOTH PLATFORMS PLUS IT OFFERS A STRATEGY OF BACKUP LIKE TIME MACHINE THEN WE LOVE IT THE WAY IT GIVES THE USERS CONFEDENCE THAT THEIR DATA IS SAFE.

    What one piece of advice would you give other prospective customers?

    CHECK THE PRICES TO GET A BETTER DEAL AS WE DID.

    What do you like most about the product or service?

    BACKUP EVERY FEW MINUTES, AND THE FACT THAT YOU CAN CONTROL IT VIA THE WEB

    What do you dislike most about the product?

    NOTHING SO FAR

    What one thing do you wish the vendor did differently?

    MAKE THE DATA RESTORE MORE SIMPLE VIA THE WEB (NOT THE APPLICATION INSTALLED)

    If you could start over, what would your organization do differently?

    NOTHING SO FAR


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(52)
4.7

Ability to understand your organization's needs

(55)
4.6

Timely and complete response to product questions

(59)
4.8

Pricing and contract flexibility (pricing and terms)

(52)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(63)
4.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(16)
4.5

Ease of integration using standard APIs and tools

(26)
4.3

Quality and availability of end-user training

(50)
4.6

Ease of deployment

(59)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(61)
4.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(55)
4.7

Quality of technical support

(58)
4.9

Quality of peer user community

(50)
4.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(63)
4.9
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

User Training

End User Support Manager

System Administrator

Vendor/Product Selection

Technical Assessment

Application Lead

Functional Assessment

Vendor Management

Development/Integration

End User Computing Stakeholder

Technical assessment

Analytics Team Leader

Analytics User

Data Steward

Executive Sponsor

Other...


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance and risk management

Create internal/operational efficiencies

Improve customer relations/service

Cost management

Improve business process outcomes

Improve business process agility

Drive innovation

Improve compliance & risk management

Drive revenue growth

Improve supplier or partner relationships

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Strong customer focus

Strong services expertise

Product roadmap and future vision

Strong user community

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership

Other...


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA

APAC

Latin America