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4.8 out of 5.0 (51 ratings)

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We have aggregated ratings data on Code42 but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Best Endpoint Backup on the Market.

    Overall Comment

    Code42 has a history of great customer service and support. The biggest thing though is that our user's feel secure if something were to happen with their machine, and they know they have a backup of all of their data.

    Service & support - overall comment

    Always top notch when it comes to support. They're always there via chat to work through issues with.

    Integration & Deployment - Overall comment

    Was not here for original integration, but deployment since I've been at my company has been smooth.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Implementing and enterprise backup solution.

    Overall Comment

    We have had a wonderful experience with Code 42. Their support and assistance during our deployment were second to none. And the product itself has exceeded our expectations.

    What one piece of advice would you give other prospective customers?

    Work closely with your legal and security teams to help show the full value of CrashPlan in your enterprise.

    What do you like most about the product or service?

    The software is a best of breed solution and works great. The service and support from the company are also top notch

    What do you dislike most about the product?

    The admin console is not always the easiest to work with.

    What one thing do you wish the vendor did differently?

    The team at Code 42 has been wonderful to work with. I can't think of anything I would change

    If you could start over, what would your organization do differently?

    We would have had an alternate deployment solution ready for those users who could not complete the installation via SCCM.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Best backup solution.

    Overall Comment

    The sales person really knew about his product and an engineer accompany him to answer our questions

    What one piece of advice would you give other prospective customers?

    Prepare and organize the deployments in groups, easier to track

    What do you like most about the product or service?

    customer service

    What do you dislike most about the product?

    nothing

    What one thing do you wish the vendor did differently?

    nothing

    If you could start over, what would your organization do differently?

    Implement to bigger groups.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Much faster and smoother cloud backup solution than what we used prior.

    Overall Comment

    Use them at home and was happy to use them at work now too.

    What one piece of advice would you give other prospective customers?

    Make sure the backup and restore speeds are fast enough for you.

    What one thing do you wish the vendor did differently?

    Lower cost.

    If you could start over, what would your organization do differently?

    Would have used Code42 the first time.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Saved My Sanity And My Data

    Overall Comment

    Response time has always been incredible, their support is unparalleled, and deployment was a snap.

    What one piece of advice would you give other prospective customers?

    It's not ideal for file servers or databases. This is a workstation tool.

    What do you like most about the product or service?

    The ease of restore for my users. They appreciate the point and click simplicity!

    What do you dislike most about the product?

    Licensing can be costly.

    What one thing do you wish the vendor did differently?

    I wish the legal hold function was more robust, but as I understand it, that's part of their roadmap.

    If you could start over, what would your organization do differently?

    I would buy more licenses!

    Product capabilities - overall comment

    As a point of restore, the 15 minute delta snapshots can't be beat.

    Service & support - overall comment

    Prompt service, and excellent support.

    Integration & Deployment - Overall comment

    Integration was a snap, and deployment was only delayed because I took the time to do training during the deployment cycle.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Code42 Crashplan Cloud backup

    Overall Comment

    Dedicated user engineer provided. He walked us through the entire setup. In an hour we had the console up, configured and running. We setup multple sub organizations with each havig their own settings. Most were locked from the end user.

    What one piece of advice would you give other prospective customers?

    Get remote user buy-in. Otherwise it is hard to force them to install.

    What do you like most about the product or service?

    Set it and forget it for end user. Central console for administration.

    What do you dislike most about the product?

    Web page for console times out quickly.

    What one thing do you wish the vendor did differently?

    Create Easily embed links to software downloads.

    If you could start over, what would your organization do differently?

    Nothing

    Product capabilities - overall comment

    Everything we needed plus the ability to customize.

    Service & support - overall comment

    On line chat and knowledgebase. Extensive user base that is willing to help. Can't get much better

    Integration & Deployment - Overall comment

    Several example documents and setup examples available.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Fast, Easy, and Extremely Effective.

    Overall Comment

    I have been using Crashplan for over three years. I really like having the ability to go back to a specific date and time and restore an old copy of a file or entire project. Crashplan is able to do this with deduplication so the archive size doesn’t grow exponentially. It is ridiculously fast and easy to restore files. If you are still using tape backups, you have no idea what you are missing. Backing up to multiple destinations is also a key feature. Every time I restore files, I am amazed at how quick and easy it is.

    What one piece of advice would you give other prospective customers?

    Enlist the help of the Support Champions to be sure you have everything configured properly. There are some key settings to increase the amount of memory that Crashplan can utilize that will help with stability. Also the frequency that you scan files.

    What do you like most about the product or service?

    The ability to restore files from a specific date and time is the feature that I like the best. The software de-duplicates so we are able to store multiple versions without taking much more space.

    What do you dislike most about the product?

    The support documents, although very thorough - can take a long time to readthrough. I would often prefer a simplified version

    What one thing do you wish the vendor did differently?

    The support documentation could be a little more simplified at times.

    If you could start over, what would your organization do differently?

    Nothing... The Crashplan support team was able to get us up and running very quickly.

    Service & support - overall comment

    I normally have great experiences with technical support. When you can get a support person to look at your log files, you can typically solve the problem pretty quickly. Most of the problems that I have encountered have been caused by drive failures.

    Integration & Deployment - Overall comment

    I implemented Crashplan Pro E with the help of the Code42 support team. Their experience was exceptional. I remember telling everyone that would listen how great the software was.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Crashplan is quick and easy to deploy to one or many devices. Thanks Code42

    Overall Comment

    Code42 was there all along the way from the time we signed the deal to the time spent working with tech support to put the solution together for our Crashplan ProE.

    What one piece of advice would you give other prospective customers?

    Compared to other solutions code42 has years of cloud and backup under there belt and there solution shows a complete package.

    What do you like most about the product or service?

    Our workstations are always being backed up in the cloud no matter where our users are. If they have internet there files are being backed up. And we love the reporting e-mails that we receive as well.

    What do you dislike most about the product?

    Nothing to dislike.

    What one thing do you wish the vendor did differently?

    Vendor did everything great! Thanks Code42.

    If you could start over, what would your organization do differently?

    Everything went well.


  • 5 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Great support from the start.

    Overall Comment

    Initial setup finished within a week of sale. Sales setup an appointment with the dedicated engineer.

    What one piece of advice would you give other prospective customers?

    Do your homework. Check the companies using the solution.

    What do you like most about the product or service?

    Customer service is live and has good knowledge base.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    Provide links to application downloads that can be embedded in documentation.

    If you could start over, what would your organization do differently?

    Contact Code42 earlier. Better pricing at end of quarter.

    Product capabilities - overall comment

    Had to be creative for server backups but not difficult.

    Service & support - overall comment

    Dedicated engineer assigned.

    Integration & Deployment - Overall comment

    The product works.


  • 4 out of 5.0, Reviewed

    Product(s): CrashPlan for Enterprise

    Great system. Easy to deploy. Awesome for Admins.

    Overall Comment

    Easy to deploy and no need for the user to worry if the backup is being done or not. Changes can be made from the admin dashboard.

    What one piece of advice would you give other prospective customers?

    Prepare your people and future admins. Changes can be really rough.

    What do you like most about the product or service?

    There is only one person in our organization authorize to open a ticket with Code42, and so far they answer promptly.

    What do you dislike most about the product?

    The support documentation on their website is pretty extensive. The use of tag might ease the use of it.

    What one thing do you wish the vendor did differently?

    I wasn't involve in that deal.

    If you could start over, what would your organization do differently?

    We probably won't take so long to tune our policies so our people will embrace the use of CrashPlanPROe


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(40)
4.7

Ability to understand your organization's needs

(44)
4.7

Timely and complete response to product questions

(47)
4.9

Pricing and contract flexibility (pricing and terms)

(40)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(51)
4.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

12 months or more

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(11)
4.7

Ease of integration using standard APIs and tools

(20)
4.5

Quality and availability of end-user training

(42)
4.6

Ease of deployment

(47)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(50)
4.9

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(44)
4.8

Quality of technical support

(46)
4.9

Quality of peer user community

(39)
4.7
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(51)
4.9
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

User Training

End User Support Manager

Vendor/Product Selection

Technical Assessment

Functional Assessment

Application Lead

Vendor Management

Development/Integration

System Administrator

Analytics Team Leader

End User Computing Stakeholder

Executive Sponsor

Analytics User

Data Steward

Other...


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies

Improve customer relations/service

Improve business process outcomes

Cost management

Improve business process agility

Drive innovation

Drive revenue growth

Reduce time to market

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Strong customer focus

Strong services expertise

Strong user community

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Pre-existing relationships

Strong consulting partnership

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa

Asia/Pacific

EMEA

APAC

Latin America