5 out of 5.0, Reviewed Aug 15, 2016
Code42 has a history of great customer service and support. The biggest thing though is that our user's feel secure if something were to happen with their machine, and they know they have a backup of all of their data.
Always top notch when it comes to support. They're always there via chat to work through issues with.
Was not here for original integration, but deployment since I've been at my company has been smooth.
5 out of 5.0, Reviewed Aug 1, 2016
We have had a wonderful experience with Code 42. Their support and assistance during our deployment were second to none. And the product itself has exceeded our expectations.
Work closely with your legal and security teams to help show the full value of CrashPlan in your enterprise.
The software is a best of breed solution and works great. The service and support from the company are also top notch
The admin console is not always the easiest to work with.
The team at Code 42 has been wonderful to work with. I can't think of anything I would change
We would have had an alternate deployment solution ready for those users who could not complete the installation via SCCM.
5 out of 5.0, Reviewed Jul 25, 2016
The sales person really knew about his product and an engineer accompany him to answer our questions
Prepare and organize the deployments in groups, easier to track
Implement to bigger groups.
5 out of 5.0, Reviewed Jul 22, 2016
Use them at home and was happy to use them at work now too.
Make sure the backup and restore speeds are fast enough for you.
Would have used Code42 the first time.
5 out of 5.0, Reviewed Jul 13, 2016
Response time has always been incredible, their support is unparalleled, and deployment was a snap.
It's not ideal for file servers or databases. This is a workstation tool.
The ease of restore for my users. They appreciate the point and click simplicity!
Licensing can be costly.
I wish the legal hold function was more robust, but as I understand it, that's part of their roadmap.
I would buy more licenses!
As a point of restore, the 15 minute delta snapshots can't be beat.
Prompt service, and excellent support.
Integration was a snap, and deployment was only delayed because I took the time to do training during the deployment cycle.
5 out of 5.0, Reviewed Jul 13, 2016
Dedicated user engineer provided. He walked us through the entire setup. In an hour we had the console up, configured and running. We setup multple sub organizations with each havig their own settings. Most were locked from the end user.
Get remote user buy-in. Otherwise it is hard to force them to install.
Set it and forget it for end user. Central console for administration.
Web page for console times out quickly.
Create Easily embed links to software downloads.
Everything we needed plus the ability to customize.
On line chat and knowledgebase. Extensive user base that is willing to help. Can't get much better
Several example documents and setup examples available.
5 out of 5.0, Reviewed Jul 7, 2016
I have been using Crashplan for over three years. I really like having the ability to go back to a specific date and time and restore an old copy of a file or entire project. Crashplan is able to do this with deduplication so the archive size doesn’t grow exponentially. It is ridiculously fast and easy to restore files. If you are still using tape backups, you have no idea what you are missing. Backing up to multiple destinations is also a key feature. Every time I restore files, I am amazed at how quick and easy it is.
Enlist the help of the Support Champions to be sure you have everything configured properly. There are some key settings to increase the amount of memory that Crashplan can utilize that will help with stability. Also the frequency that you scan files.
The ability to restore files from a specific date and time is the feature that I like the best. The software de-duplicates so we are able to store multiple versions without taking much more space.
The support documents, although very thorough - can take a long time to readthrough. I would often prefer a simplified version
The support documentation could be a little more simplified at times.
Nothing... The Crashplan support team was able to get us up and running very quickly.
I normally have great experiences with technical support. When you can get a support person to look at your log files, you can typically solve the problem pretty quickly. Most of the problems that I have encountered have been caused by drive failures.
I implemented Crashplan Pro E with the help of the Code42 support team. Their experience was exceptional. I remember telling everyone that would listen how great the software was.
5 out of 5.0, Reviewed Jul 5, 2016
Code42 was there all along the way from the time we signed the deal to the time spent working with tech support to put the solution together for our Crashplan ProE.
Compared to other solutions code42 has years of cloud and backup under there belt and there solution shows a complete package.
Our workstations are always being backed up in the cloud no matter where our users are. If they have internet there files are being backed up. And we love the reporting e-mails that we receive as well.
Nothing to dislike.
Vendor did everything great! Thanks Code42.
Everything went well.
5 out of 5.0, Reviewed Jun 4, 2016
Initial setup finished within a week of sale. Sales setup an appointment with the dedicated engineer.
Do your homework. Check the companies using the solution.
Customer service is live and has good knowledge base.
Provide links to application downloads that can be embedded in documentation.
Contact Code42 earlier. Better pricing at end of quarter.
Had to be creative for server backups but not difficult.
Dedicated engineer assigned.
The product works.
4 out of 5.0, Reviewed May 5, 2016
Easy to deploy and no need for the user to worry if the backup is being done or not. Changes can be made from the admin dashboard.
Prepare your people and future admins. Changes can be really rough.
There is only one person in our organization authorize to open a ticket with Code42, and so far they answer promptly.
The support documentation on their website is pretty extensive. The use of tag might ease the use of it.
I wasn't involve in that deal.
We probably won't take so long to tune our policies so our people will embrace the use of CrashPlanPROe