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4.5 out of 5.0 (4 ratings)

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We have aggregated ratings data on Dell but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): DR series backup appliances

    Data compression better than expected, good replication strategy planning required

    Overall Comment

    Provided better than advertized data compression. Fairly simple interfaces, low learning curve for our Engineering staff.

    What one piece of advice would you give other prospective customers?

    Plan replication (container) strategy well. We have gone back several times as we re-thought through initial design decisions. Very happy with where we are now. Spending time up-front on container/replication strategy is time well spent.

    What one thing do you wish the vendor did differently?

    N/A

    If you could start over, what would your organization do differently?

    No regrets. Great price, good vendor partnership. We had well defined requirements and the solution met them all.


  • 4 out of 5.0, Reviewed

    Product(s): Dell Backup & Disaster Recovery Suite (BDRS)

    Enough tools for now but wish to include more for clouds.

    Overall Comment

    This vendor is customer focused with experty, reliable on critical support.

    What one piece of advice would you give other prospective customers?

    Do home work before start to implement on production line.

    What do you like most about the product or service?

    easy to implement is the major advantage.

    What do you dislike most about the product?

    have more tools to make life easier.

    What one thing do you wish the vendor did differently?

    more detailed tech documentation.

    If you could start over, what would your organization do differently?

    Work closely with the vendor tech support to eliminate unnecessary bumpy trick

    Service & support - overall comment

    Service is good on both sales and supoort. fast response and easy to talk to.


  • 4 out of 5.0, Reviewed

    Product(s): DR series backup appliances, NetVault, vRanger

    Implementation was fairly easy but needed several calls to support to get issues resolved.

    Overall Comment

    DR4100 Backup array performed well with very low management overhead. NetVault took the time to get going and required several support calls due to the multiple source systems. vRanger is simple to configure and requires very little management.

    What one piece of advice would you give other prospective customers?

    Be sure to find a storage solution that meets the need for each type of backup agent.

    What do you like most about the product or service?

    The GUI is easy to use and has a great interface showing backup streams between servers and storage devices.

    What do you dislike most about the product?

    Technical support needs to be improved a little with quicker escalation and quicker response times.

    What one thing do you wish the vendor did differently?

    Quicker resolution for issues called in. Had to escalate too many times due to slow response times.

    If you could start over, what would your organization do differently?

    Nothing.

    Product capabilities - overall comment

    Product has a a lot of options due to it's length of product service. There could be some improvments around the NDMP backup option

    Service & support - overall comment

    Support for the product needs to be improved. Response times and knowledge of level 1 support needs to be improved.

    Integration & Deployment - Overall comment

    the deployment was easy for the most part with just a few questions on backup of some of our older systems. Dell had a technician come onsite to assist with backup job creation and to help answer outstanding questions.


  • 5 out of 5.0, Reviewed

    Product(s): DL series backup appliances

    Solid performance.

    Overall Comment

    Great call backs.

    What one piece of advice would you give other prospective customers?

    Review and check legacy customer reviews.

    What do you like most about the product or service?

    Name brand.

    What do you dislike most about the product?

    Pushy sales calls for demos.

    What one thing do you wish the vendor did differently?

    Call back.

    If you could start over, what would your organization do differently?

    None.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.8

Ability to understand your organization's needs

(4)
4.5

Timely and complete response to product questions

(4)
4.8

Pricing and contract flexibility (pricing and terms)

(4)
4.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.5

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.0

Ease of integration using standard APIs and tools

(3)
4.0

Quality and availability of end-user training

(3)
4.7

Ease of deployment

(4)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.3

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(4)
4.3

Quality of technical support

(4)
4.3

Quality of peer user community

(3)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Application Lead

Data Steward

Development/Integration

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Improve customer relations/service

Create internal/operational efficiencies

Improve business process outcomes

Improve compliance & risk management

Improve compliance and risk management


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Pre-existing relationships

Financial/organizational viability

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong services expertise


In which region(s) did your deployment take place?

North America