4 out of 5.0, Reviewed Jul 22, 2016
DR4100 Backup array performed well with very low management overhead. NetVault took the time to get going and required several support calls due to the multiple source systems. vRanger is simple to configure and requires very little management.
Be sure to find a storage solution that meets the need for each type of backup agent.
The GUI is easy to use and has a great interface showing backup streams between servers and storage devices.
Technical support needs to be improved a little with quicker escalation and quicker response times.
Quicker resolution for issues called in. Had to escalate too many times due to slow response times.
Product has a a lot of options due to it's length of product service. There could be some improvments around the NDMP backup option
Support for the product needs to be improved. Response times and knowledge of level 1 support needs to be improved.
the deployment was easy for the most part with just a few questions on backup of some of our older systems. Dell had a technician come onsite to assist with backup job creation and to help answer outstanding questions.
5 out of 5.0, Reviewed Jun 14, 2016
Great call backs.
Review and check legacy customer reviews.
Pushy sales calls for demos.