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4.9 out of 5.0 (7 ratings)

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We have aggregated ratings data on Druva but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Druva Pheonix

    The only option for cloud backups.

    Overall Comment

    Druva's sales teams are top-notch and really helped make the exercise of replacing legacy backup solutions possible.

    What one piece of advice would you give other prospective customers?

    Really work to understand how deduplication and cloud storage work. If you ever have to do fulls, the numbers get crazy, FAST!

    What do you like most about the product or service?

    The cost predictability is excellent and it just works. Data gets backed up and I restore it when i need it. What else could I possibly want?

    What one thing do you wish the vendor did differently?

    <br>

    If you could start over, what would your organization do differently?

    We looked at 7 different cloud backup solutions. It was too many and too time-consuming.

    Product capabilities - overall comment

    There is only one way to do cloud backups - that's with Druva Pheonix. I wish they would integrate the dashboards for Insync and Pheonix, but I hear that is coming. So far, they have done product rollouts very promptly - like we initially wanted improved reporting to do internal charge backs, based on usage. a month in to our deployment, we had the feature set.


  • 5 out of 5.0, Reviewed

    Product(s): inSync

    Excellent backup/sync product, easy to implement and manage.

    Overall Comment

    Very easy to implement, great company to deal with and a wonderful product.

    What one piece of advice would you give other prospective customers?

    Go for it.

    What do you like most about the product or service?

    It does what it says it does, and Druva are continually innovating.

    What do you dislike most about the product?

    Sales and support aren't quite as quick as they were in the early days, though they're still good.

    What one thing do you wish the vendor did differently?

    I preferred when they had a direct sales model - their channel slows things down significantly.

    If you could start over, what would your organization do differently?

    We would not split our storage units between sites - one for all. We might opt for the cloud hosted edition.


  • 5 out of 5.0, Reviewed

    Product(s): inSync

    Druva empowers end users and lowers admin overhead.

    Overall Comment

    Druva is easy to use, easy to deploy, easy to train your users on, and lowers end user reliance on IT help for file and restore related issues. It also adds benefits administratively when migrating a user to a new computer, or when a user needs to access files from their PC while on the go via their mobile device.

    What one piece of advice would you give other prospective customers?

    Try out this product on your most demanding mobile users.

    What do you like most about the product or service?

    It puts the onus on the end user, makes things easier for IT in every way it can.

    What do you dislike most about the product?

    The reporting is overly chatty.

    What one thing do you wish the vendor did differently?

    No complaints.

    If you could start over, what would your organization do differently?

    Nothing, Druva assisted with the initial POC rollout and we used their model for our actual rollout. It was seamless!

    Integration & Deployment - Overall comment

    This is so easy to deploy and integrate that I gave the job over to my helpdesk personnel. Nothing special is needed.


  • 4 out of 5.0, Reviewed

    Product(s): inSync

    Best backup support software.

    Overall Comment

    Best support I am getting from the vendor as well as the software also works up to the mark.

    What one piece of advice would you give other prospective customers?

    go with Druva software as its secured and the data is available on your finger tip.

    What do you like most about the product or service?

    service is available on time.

    What do you dislike most about the product?

    nothing.

    What one thing do you wish the vendor did differently?

    ready to support any time , there approach and confidence, the legacy of software is also good.

    If you could start over, what would your organization do differently?

    new young management resources with a new idea will be implemented from my side.

    Integration & Deployment - Overall comment

    well done on time.


  • 5 out of 5.0, Reviewed

    Product(s): inSync

    Druva Backup - Easy to Install and Manage.

    Overall Comment

    Druva is great in terms of product features as well as support. At one time unknowingly one of our colleagues deleted the whole Druva Storage folder and suddenly all our users’ data was gone. It’s a fearsome scenario since data is critical, when we contacted support, they immediately responded and since the product has the feature of restore from server, and they did all the analysis and ran the script, after that I got all my data. They spent whole day for us to resolve the issue. At the end of the day I got all my data. All Thanks to support and the product feature. Overall as a customer I’m very much satisfied with the product.

    What one piece of advice would you give other prospective customers?

    Before deciding the backup for your organization, kindly decide on the licensing terms, product deployment strategy, policy criteria and very important - type of users.

    What do you like most about the product or service?

    Easy administration of the product, tracking of all the history of backups.

    What do you dislike most about the product?

    Nothing as such.

    What one thing do you wish the vendor did differently?

    Customer relationship, instead of coming only at the time of renewal, Druva takes special care on maintaining the customer relationship regularly.

    If you could start over, what would your organization do differently?

    First analyze the type of users and data they are handling, so that we can effectively create the policies and group that users can separately manage them.

    Service & support - overall comment

    Service and customer support is good.

    Integration & Deployment - Overall comment

    It’s easy to deploy for all the users. Product upgrades can also be performed from the console itself.


  • 5 out of 5.0, Reviewed

    Product(s): inSync

    Endpoint protection that goes beyond just data backup.

    Overall Comment

    We had an immediate need for an endpoint backup solution based on a requirement passed down from our executive team. After reviewing the top players in this space and utilizing Gartner reports it was clear that Druva was the company we wanted to do business with. Druva InSync speaks for itself, we enjoy the peace of mind knowing our endpoint data is safe with minimal administrative overhead. Although our original use case for Druva included only endpoint backup we've since expanded into using InSync for governance/discovery as well as machine replacement and Windows 10 migration. Combining the cloud solution with onsite CloudCache allows us to quickly replace a customer's machine in a manner that is nearly seamless in the eyes of the customer. Druva InSync is a critical tool in our IT toolbox. After attending a Druva user conference last year it was clear to me that Druva as a company is different. They are focused on their customers and their customer's needs in a way that's rare in this industry. It's refreshing knowing that a software company stays so intune with their customer base.

    What one piece of advice would you give other prospective customers?

    Use CloudCache.

    What do you like most about the product or service?

    Ease of use, peace of mind, low administrative overhead.

    What do you dislike most about the product?

    Nothing.

    What one thing do you wish the vendor did differently?

    I have no complaints about Druva.

    If you could start over, what would your organization do differently?

    I'm not sure we would have done anything differently. I wish we would have found Druva sooner and I wish we would have implemented CloudCache earlier. Beyond that, we're happy with the product and our implementation.


  • 5 out of 5.0, Reviewed

    Product(s): inSync

    Easy To Set Up, Simple To Administrate.

    Overall Comment

    Between the easy to use interfaces, both on the admin portal and the end user client, and the customer service with their outgoing support mentality; everything has been incredible to use and integrate.

    What one piece of advice would you give other prospective customers?

    Figure out how many users you will have on site vs. in the field (if any) as that will be a large determining factor in whether you want the Cloud Cache.

    What do you like most about the product or service?

    The Cloud Cache and/or the Administration Portal. The Cloud Cache makes everything local much faster, and the Administrator Portal is incredibly easy to use and provides quick at a glance information over the status of the entire system.

    What do you dislike most about the product?

    The inability to open a user’s backup image within the admin portal. You must restore the image/selected files to the user's machine instead. This is not terribly convenient for a terminated employee or for IT needing access to pull a specific file quickly.

    What one thing do you wish the vendor did differently?

    I cannot think of anything they could have done differently with what my interaction included in terms of selling/implementing, but having the ability to open users’ backup images within the admin portal would be nice.

    If you could start over, what would your organization do differently?

    Integrate the on-premises Cloud Cache device immediately vs. waiting until later, as being able to backup local users to the Cloud Cache allows for much faster in-office backups/restorations vs. purely from the cloud.

    Product capabilities - overall comment

    As mentioned before, the ability to open user's images from the admin console is a much needed feature, but as a whole the entire system's performance and capabilities are fantastic.

    Service & support - overall comment

    As stated before, their service teams have been fantastic to work with and always quickly provide the needed information.

    Integration & Deployment - Overall comment

    The installation of the endpoint client is incredibly simple, and the integration of Druva to our Active Directory domain allows for seamless user integration into the product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.5

Ability to understand your organization's needs

(7)
4.7

Timely and complete response to product questions

(7)
4.9

Pricing and contract flexibility (pricing and terms)

(6)
4.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(7)
4.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
4.3

Ease of integration using standard APIs and tools

(2)
4.5

Quality and availability of end-user training

(6)
4.8

Ease of deployment

(7)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
4.7

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(6)
4.8

Quality of technical support

(6)
5.0

Quality of peer user community

(5)
4.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.7
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

End User Support Manager

Vendor Management

Functional Assessment

System Administrator

Technical Assessment

Analytics User

Application Lead

Vendor/Product Selection

Analytics Team Leader

Data Steward

Executive Sponsor

User Training


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve compliance and risk management

Improve business process agility

Improve business process outcomes

Cost management

Improve customer relations/service

Drive innovation

Other...


What were the key factors that drove your decision?

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong customer focus

Strong services expertise

Financial/organizational viability

Breadth of services

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa