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4.1 out of 5.0 (15 ratings)

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We have aggregated ratings data on EMC but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Looking for dependable backup solution, consider EMC Avamar.

    Overall Comment

    Pros: The backup solution is superior in it's class compared to others in the market in terms of performance and reliability. Tech support is professional and skillful. Support staff are prompt responding to open issues. No issue getting 24x7 support. Avamar system itself requires very minimum administration. System (hardware) is highly redundant and site resilent capable. Any hardware issues, the system phone home and EMC dispatch a service call automatically. On a single threaded backup stream, Amavar agent can push 100GB/hour. The deduplication technology allow us to maximize our storage cost per server backup. Beside backup, restore function is easy to use. All these functions can be accessed in a single console pane. Restoring a physical or virtual server is also easy using the Avamar image backup solution (bare metal restore). Daily backup report is easy to digest and easy to recognize failed backups. In addition, the backup error log is also useful and in human readable format which quickly identify the problem. Thus, make troubleshooting easy. Con: Very costly.

    What one piece of advice would you give other prospective customers?

    The Avamar solution is expensive no doubt. Implementing a cheaper solution may save some money, but if you can't complete a backup consistenly in a timely manner or restore your data easily; data loss and downtime cost more.

    What do you like most about the product or service?

    It is reliable and easy to use.

    What do you dislike most about the product?

    EMC is having some Windows VSS issue with Hyper-V Host clusters backup tasks.

    What one thing do you wish the vendor did differently?

    Improves Hyper-V host server backup solution. It is a little slow at the moment to backup a large (3-4TB) Hyper-V cluster system.

    If you could start over, what would your organization do differently?

    Not much, the design and implementation works from EMC recomendation.


  • 5 out of 5.0, Reviewed

    Product(s): EMC NetWorker

    Networker provides powerful enterprise backup and recovery platform

    Overall Comment

    Good experience. Completely able to implement in our environment. Steep learning curve and the expense are the major downsides.

    What one piece of advice would you give other prospective customers?

    Dedicate at least 1 resource to do nothing but manage Networker. This will let them become proficient while keeping up with improvements without being distracted.

    What do you like most about the product or service?

    flexability is remarkable.

    What do you dislike most about the product?

    Cost is high.

    What one thing do you wish the vendor did differently?

    Emphasized the need for undistracted management.

    If you could start over, what would your organization do differently?

    Establish more hardened definitions and strategies for growth.


  • 4 out of 5.0, Reviewed

    Product(s): EMC NetWorker

    Implementation was a success, difficulties observed on the DMZ deployment

    Overall Comment

    As part of the transformation, we moved out all robot tape. The combination Networker / Data Domain was a success. Support is not great ( depends if you hit the US or Cork it is OK, but not OK for some other support centers

    What one piece of advice would you give other prospective customers?

    Plan and test thoroughly

    What do you like most about the product or service?

    Overall backup solution that is simple in its setup (hw - datadomain)

    What do you dislike most about the product?

    Split approach on Avamar agents and genuine Networker agents

    What one thing do you wish the vendor did differently?

    Nothing

    If you could start over, what would your organization do differently?

    Pay more attention to the DMZ and to the 'plug-in' modules => Oracle / SQL The deployment took a long time.


  • 4 out of 5.0, Reviewed

    Product(s): Data Protection Suite, EMC Avamar, EMC NetWorker

    Initial install was complex but the end products work as expected.

    Overall Comment

    Because of the customers we support, we have a complex network environment. The design of the products utilized initially has problems working in our environment. However, this was mostly due to the fact that the 3rd party vendor had never seen an environment as complex. In working with the vendor, we were able to get the properly designed backup environment up and functioning properly.

    What one piece of advice would you give other prospective customers?

    If your environment is more that a standard backup with any type of complexity, work with the vendor up front to ensure they have a complete understanding of your environment.

    What do you like most about the product or service?

    The ability to efficiently handle all types of backup needs.

    If you could start over, what would your organization do differently?

    Work with the vendor to explain our environment more fully so the initial install would have been correct up front.

    Service & support - overall comment

    As previously stated, since our environment was not the standard backup install, the ability to get it functioning properly the first time was not achieved. Once we got the right people involved who could understand our environment, the design went much smoother.


  • 3 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Great file system backup, mediocre VM backups

    Overall Comment

    Product is good at backing up file servers but falters when backing up VMs and flexibility with other storage vendors.

    What one piece of advice would you give other prospective customers?

    Make sure to analyze the backup speed of VMs and individual file restore speed from within a VM. This is especially true if using Hyper-V

    What do you like most about the product or service?

    File level backups are very quick after initial seeding (which can also take an incredibly long time).

    What do you dislike most about the product?

    File backup size limitations and VM level backup and restores. Not being able to manually kick off an individual backup for a server within a policy is also an annoyance.

    What one thing do you wish the vendor did differently?

    VM backups, specifically in Hyper-V, do not handle change block tracking well. Backup speeds are not good and doing a file restore from within a large VM level backup is painfully slow.

    If you could start over, what would your organization do differently?

    Have a mixed backup platform of Avamar and Veeam. Provides the ability for great file level backup and great VM level backups.


  • 5 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Sleek - Fast - Reliable Backups.

    Overall Comment

    With all projects there like this one migrating your backup system from one system to another is rather complex. So getting things all setup was very time consuming but now that it’s up and running it runs far smoother than our previous HPE data protector solution.

    What one piece of advice would you give other prospective customers?

    Make sure to add Data Domain to your implementation!

    What do you like most about the product or service?

    Speed and the de-duplication reducing overall disk consupmption.

    What do you dislike most about the product?

    The JAVA GUI interface.

    What one thing do you wish the vendor did differently?

    Not written the GUI in Java.But that really is a small annoyance. When you do a Java update sometimes you have to mess with things to get your client working again on your administrator installations

    If you could start over, what would your organization do differently?

    I struggle a bit at first getting from a structured scheduled backup jobs to the more free form nature of Avamar. I would have tried to get myself to stop thinking in those old terms before I got started. It would have smoothed out a few bumps in implementation

    Service & support - overall comment

    There tech support has always been responsive when we've had problems we couldn't sort out ourselves.


  • 3 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Implementation was easy and done by the Vendor.

    Overall Comment

    overall experience was pretty good with the product.

    What one piece of advice would you give other prospective customers?

    learn as much from the vendor during implementation as possible.

    If you could start over, what would your organization do differently?

    I would had the vendor hold our hands during implementation so that our team understand the product better.


  • 3 out of 5.0, Reviewed

    Product(s): EMC NetWorker

    Implementation was complex due to complex environment.

    Overall Comment

    Took time to implement.

    What one piece of advice would you give other prospective customers?

    Pick a great integrator.

    What do you like most about the product or service?

    Does the job.

    What do you dislike most about the product?

    Not easy to manage.

    What one thing do you wish the vendor did differently?

    Recommend a partner upfront.

    If you could start over, what would your organization do differently?

    More due diligence.

    Integration & Deployment - Overall comment

    Ok after finding the right integrator.


  • 3 out of 5.0, Reviewed

    Product(s): EMC NetWorker

    Networker works well when all the parts are in sync

    Overall Comment

    Though we have utilized NetWorker for a number of years, it seems that EMC takes too long to get an update to its product line. Plus with finally getting data domain under NetWorker and Avamar this should have been done years ago. Still having issues with OVA product line as it seems we always need to update one piece of the equation before we can get all products to work together.

    What one piece of advice would you give other prospective customers?

    test test and test. Read the blogs and periodicals don't rely on the sales people or their engineers.

    What do you like most about the product or service?

    Manageability.

    What do you dislike most about the product?

    support, time to get the fixes to public, truely putting all their backup products under one group.

    What one thing do you wish the vendor did differently?

    help us to understand what we really needed to accomplish the task at hand.

    If you could start over, what would your organization do differently?

    probably more understanding of our virtual infrastructure and the capabilities we need in a product to fulfill our current needs.


  • 5 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Lots of backups

    Overall Comment

    Excellent vendor relationship and knowledgeable support staff.

    What one piece of advice would you give other prospective customers?

    Research many available types of systems and see what fits best, this was our approach.

    What do you like most about the product or service?

    Deduplication.

    What do you dislike most about the product?

    Unfriendly interfaces for management.

    What one thing do you wish the vendor did differently?

    More around the development, self-installation would be easier, requires a lot of vendor support to maintain.

    If you could start over, what would your organization do differently?

    Very little, worked very well and we have increased ability.

    Service & support - overall comment

    EMCs support is very knowledgeable and detailed.

    Integration & Deployment - Overall comment

    System could be designed for easier installation by a non-expert


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(15)
3.9

Ability to understand your organization's needs

(15)
3.9

Timely and complete response to product questions

(15)
3.9

Pricing and contract flexibility (pricing and terms)

(15)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(15)
3.9

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(10)
3.8

Ease of integration using standard APIs and tools

(10)
3.5

Quality and availability of end-user training

(11)
4.0

Ease of deployment

(15)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(15)
4.1

Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(15)
4.1

Quality of technical support

(15)
3.9

Quality of peer user community

(11)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(15)
3.9
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

System Administrator

Technical Assessment

Vendor/Product Selection

Development/Integration

Executive Sponsor

Technical assessment

Vendor Management

Application Lead

Functional Assessment


Why did you purchase the software or service? Multiple responses allowed.

Improve compliance and risk management

Create internal/operational efficiencies

Cost management

Drive innovation

Improve business process outcomes

Improve business process agility

Improve compliance & risk management

Improve customer relations/service

Improve supplier or partner relations

Reduce time to market

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Pre-existing relationships

Strong services expertise

Overall cost

Product roadmap and future vision

Breadth of services

Financial/organizational viability

Strong consulting partnership

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

Europe, Middle East and Africa

Latin America