Loading product reviews...
4.0 out of 5.0 (11 ratings)

Reviews Distribution

5 Stars
4 Stars
3 Stars
2 Stars
1 Star
We don't have any qualitative reviews for this vendor yet


View other vendors in this market
We have aggregated ratings data on EMC but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Great file system backup, mediocre VM backups

    Overall Comment

    Product is good at backing up file servers but falters when backing up VMs and flexibility with other storage vendors.

    What one piece of advice would you give other prospective customers?

    Make sure to analyze the backup speed of VMs and individual file restore speed from within a VM. This is especially true if using Hyper-V

    What do you like most about the product or service?

    File level backups are very quick after initial seeding (which can also take an incredibly long time).

    What do you dislike most about the product?

    File backup size limitations and VM level backup and restores. Not being able to manually kick off an individual backup for a server within a policy is also an annoyance.

    What one thing do you wish the vendor did differently?

    VM backups, specifically in Hyper-V, do not handle change block tracking well. Backup speeds are not good and doing a file restore from within a large VM level backup is painfully slow.

    If you could start over, what would your organization do differently?

    Have a mixed backup platform of Avamar and Veeam. Provides the ability for great file level backup and great VM level backups.


  • 5 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Sleek - Fast - Reliable Backups.

    Overall Comment

    With all projects there like this one migrating your backup system from one system to another is rather complex. So getting things all setup was very time consuming but now that it’s up and running it runs far smoother than our previous HPE data protector solution.

    What one piece of advice would you give other prospective customers?

    Make sure to add Data Domain to your implementation!

    What do you like most about the product or service?

    Speed and the de-duplication reducing overall disk consupmption.

    What do you dislike most about the product?

    The JAVA GUI interface.

    What one thing do you wish the vendor did differently?

    Not written the GUI in Java.But that really is a small annoyance. When you do a Java update sometimes you have to mess with things to get your client working again on your administrator installations

    If you could start over, what would your organization do differently?

    I struggle a bit at first getting from a structured scheduled backup jobs to the more free form nature of Avamar. I would have tried to get myself to stop thinking in those old terms before I got started. It would have smoothed out a few bumps in implementation

    Service & support - overall comment

    There tech support has always been responsive when we've had problems we couldn't sort out ourselves.


  • 3 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Implementation was easy and done by the Vendor.

    Overall Comment

    overall experience was pretty good with the product.

    What one piece of advice would you give other prospective customers?

    learn as much from the vendor during implementation as possible.

    If you could start over, what would your organization do differently?

    I would had the vendor hold our hands during implementation so that our team understand the product better.


  • 3 out of 5.0, Reviewed

    Product(s): EMC NetWorker

    Implementation was complex due to complex environment.

    Overall Comment

    Took time to implement.

    What one piece of advice would you give other prospective customers?

    Pick a great integrator.

    What do you like most about the product or service?

    Does the job.

    What do you dislike most about the product?

    Not easy to manage.

    What one thing do you wish the vendor did differently?

    Recommend a partner upfront.

    If you could start over, what would your organization do differently?

    More due diligence.

    Integration & Deployment - Overall comment

    Ok after finding the right integrator.


  • 3 out of 5.0, Reviewed

    Product(s): EMC NetWorker

    Networker works well when all the parts are in sync

    Overall Comment

    Though we have utilized NetWorker for a number of years, it seems that EMC takes too long to get an update to its product line. Plus with finally getting data domain under NetWorker and Avamar this should have been done years ago. Still having issues with OVA product line as it seems we always need to update one piece of the equation before we can get all products to work together.

    What one piece of advice would you give other prospective customers?

    test test and test. Read the blogs and periodicals don't rely on the sales people or their engineers.

    What do you like most about the product or service?

    Manageability.

    What do you dislike most about the product?

    support, time to get the fixes to public, truely putting all their backup products under one group.

    What one thing do you wish the vendor did differently?

    help us to understand what we really needed to accomplish the task at hand.

    If you could start over, what would your organization do differently?

    probably more understanding of our virtual infrastructure and the capabilities we need in a product to fulfill our current needs.


  • 5 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Lots of backups

    Overall Comment

    Excellent vendor relationship and knowledgeable support staff.

    What one piece of advice would you give other prospective customers?

    Research many available types of systems and see what fits best, this was our approach.

    What do you like most about the product or service?

    Deduplication.

    What do you dislike most about the product?

    Unfriendly interfaces for management.

    What one thing do you wish the vendor did differently?

    More around the development, self-installation would be easier, requires a lot of vendor support to maintain.

    If you could start over, what would your organization do differently?

    Very little, worked very well and we have increased ability.

    Service & support - overall comment

    EMCs support is very knowledgeable and detailed.

    Integration & Deployment - Overall comment

    System could be designed for easier installation by a non-expert


  • 5 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Implementation was easy, and the suggested deduplication rates held true.

    Overall Comment

    All of the numbers around compression and deduplication rates held true. We were a bit skeptical about the rates they were suggesting, but they were actually exceeded. We were backing up 12 TB of data with a 6.6 TB node at 33% utilization after 6 months.

    What one piece of advice would you give other prospective customers?

    The deduplication rates provided during our initial meeting with EMC seemed unattainably high, but they were correct in the end.

    What do you like most about the product or service?

    Administrative overhead of backups was reduced 90%.

    What do you dislike most about the product?

    It is an excellent product, but the cost can make it difficult to convince management to move forward.

    What one thing do you wish the vendor did differently?

    Better integration with VMWare, which I believe was done in later versions.

    If you could start over, what would your organization do differently?

    Implement Avamar earlier.

    Service & support - overall comment

    Support was always responsive and helpful. Issues were almost always quickly resolved.

    Integration & Deployment - Overall comment

    The deployment was completed within a day.


  • 4 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Great capabilities, with an associated price tag.

    Overall Comment

    The system has impressive capabilities around backup and deduplication, but comes with a very high price tag.

    What one piece of advice would you give other prospective customers?

    Be sure to size accordingly. It becomes very costly on the back end to upgrade.

    What do you like most about the product or service?

    The de-duplication is truly phenomenal. I am seeing almost 10 to 1 on my SAP Oracle DB's.

    What do you dislike most about the product?

    Pricing and scalability are downfalls to the Avamar.

    What one thing do you wish the vendor did differently?

    Better pricing after initial purchase.

    If you could start over, what would your organization do differently?

    We would have approached the sizing exercise differently. Added additional space consideration for growth.


  • 4 out of 5.0, Reviewed

    Product(s): EMC Avamar

    Product is solid.

    Overall Comment

    We had some challenges between Sales and actual deployment that took a bit to get worked out. But the product is great.

    What one piece of advice would you give other prospective customers?

    If moving from one system to another, pay attention to the compression of the source system as the destination may not be as much so more storage may be needed. Initially everything gets decompressed on move.

    What do you like most about the product or service?

    The product is rock solid.

    What one thing do you wish the vendor did differently?

    Spend a little more time up front (engineering) to ensure they are getting what they really need.

    If you could start over, what would your organization do differently?

    Ensure that we paid close attention to the amount of storage we purchased (without compression).


  • 4 out of 5.0, Reviewed

    Product(s): EMC NetWorker

    Not a simple setup but once installed and setup very reliable.

    Overall Comment

    Very reliable product once it is setup.

    What one piece of advice would you give other prospective customers?

    Watch for hardware bottlenecks, software can handle multiple jobs but hardware is always the bottlneck.

    What do you like most about the product or service?

    Very reliable.

    What do you dislike most about the product?

    Difficult to setup and troubleshoot if there is an error in setting up a backup.

    If you could start over, what would your organization do differently?

    Would have paid a consultant to get us started and given us best practices in setup.

    Integration & Deployment - Overall comment

    Not the easiest of setups. Should have gotten assitence in setting up some of the servers to get us started.


Show More Reviews

Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(11)
3.6

Ability to understand your organization's needs

(11)
3.9

Timely and complete response to product questions

(11)
3.9

Pricing and contract flexibility (pricing and terms)

(11)
3.4
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(11)
3.8

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
3.9

Ease of integration using standard APIs and tools

(7)
3.6

Quality and availability of end-user training

(8)
4.0

Ease of deployment

(11)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
4.2

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(11)
4.1

Quality of technical support

(11)
3.9

Quality of peer user community

(8)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(11)
3.8
Section
1

Additional Context

What was the nature of your involvement?

Technical Assessment

Implementation, Maintenance or other IT support

System Administrator

Vendor/Product Selection

Vendor Management

Application Lead

Executive Sponsor

Functional Assessment


Why did you purchase the software or service?

Improve compliance and risk management

Create internal/operational efficiencies

Cost management

Improve business process agility

Improve business process outcomes

Drive innovation

Improve customer relations/service

Improve supplier or partner relations

Other...


What were the key factors that drove your decision?

Product functionality and performance

Pre-existing relationships

Strong services expertise

Overall cost

Financial/organizational viability

Product roadmap and future vision

Strong consulting partnership

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

EMEA

Latin America