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3.6 out of 5.0 (5 ratings)

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We have aggregated ratings data on IBM but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Tivoli Storage Manager (TSM) / Spectrum Protect

    Implementation was a breeze. Reduced overall TCO.

    Overall Comment

    Product is easy to install and maintain. Product is very flexible.

    What one piece of advice would you give other prospective customers?

    Do capacity planning carefully.

    What do you like most about the product or service?

    Ease of use.

    What do you dislike most about the product?

    Complexity.

    What one thing do you wish the vendor did differently?

    Add new features quickly.

    If you could start over, what would your organization do differently?

    Pay more attention to architecture part of solution.

    Service & support - overall comment

    N/A


  • 4 out of 5.0, Reviewed

    Product(s): Tivoli Storage Manager (TSM) / Spectrum Protect

    Smooth Implementation With Minor Issues Being Encountered.

    Overall Comment

    Implementation went well, very smooth process with minimal issues being encountered.

    What one piece of advice would you give other prospective customers?

    Do your due diligence, compare at least 3 solutions when seeking out this type of solution.

    What do you like most about the product or service?

    The Product is easy to manage and interact with.

    What do you dislike most about the product?

    Nothing that I can think of.

    What one thing do you wish the vendor did differently?

    Nothing that I can think of.

    If you could start over, what would your organization do differently?

    Allow for more time within the implementation plan. We were cutting it close at the end of the plan and there were thoughts that we might not make the go-live date.

    Service & support - overall comment

    Good customer experience when contacting the company for support.


  • 4 out of 5.0, Reviewed

    Product(s): Tivoli Storage Manager (TSM) / Spectrum Protect

    TSM is a rock solid policy based data protection system.

    Overall Comment

    Rock solid.

    What one piece of advice would you give other prospective customers?

    Plan ahead.

    What do you like most about the product or service?

    Consistency.

    What do you dislike most about the product?

    Support

    What one thing do you wish the vendor did differently?

    Strategy and planning meetings.

    If you could start over, what would your organization do differently?

    Invest in tapeless earlier.


  • 3 out of 5.0, Reviewed

    Product(s): Tivoli Storage Manager (TSM) / Spectrum Protect

    Would have chosen a different vendor, but TSM was the incumbent.

    Overall Comment

    It's not common to have multiple client backup failures every day. In the previous job where Legato Networker was used, a single backup failure was cause for alarm.

    What one piece of advice would you give other prospective customers?

    Don't always choose to continue using the incumbent product if you do a "bake off".

    What do you like most about the product or service?

    Widespread adoption.

    What do you dislike most about the product?

    Inflexibility of the vendor to offer support.

    If you could start over, what would your organization do differently?

    Choose a different product.


  • 2 out of 5.0, Reviewed

    Product(s): Tivoli Storage Manager (TSM) / Spectrum Protect

    Old technology with cobbled together funtionality

    Overall Comment

    Backup is unreliable and backup window too long. Casues high load on production servers when backup runs over. File restore/mount unreliable.

    What one piece of advice would you give other prospective customers?

    Look carefully at all the peices needed to implement tsm-ve for native vm backups.

    What do you like most about the product or service?

    not much

    What do you dislike most about the product?

    the age of the product shows.

    What one thing do you wish the vendor did differently?

    better management interface to make management easier.

    If you could start over, what would your organization do differently?

    Choose a newer yet proven virtualization backup product.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.3

Ability to understand your organization's needs

(5)
3.6

Timely and complete response to product questions

(5)
3.4

Pricing and contract flexibility (pricing and terms)

(5)
3.8
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
3.8

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(3)
3.7

Ease of integration using standard APIs and tools

(5)
3.4

Quality and availability of end-user training

(5)
3.8

Ease of deployment

(5)
3.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(5)
3.2

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
3.4

Quality of technical support

(5)
3.6

Quality of peer user community

(4)
3.8
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(5)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support

Application Lead

Vendor/Product Selection

End User Computing Stakeholder

Functional Assessment

Technical Assessment

Vendor Management


Why did you purchase the software or service?

Cost management

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Improve compliance and risk management

Other...


What were the key factors that drove your decision?

Product roadmap and future vision

Overall cost

Pre-existing relationships

Product functionality and performance

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America