4.3 out of 5 (20 Ratings)
Mar 14, 2017
My overall experience is very good. it's a very simple backup technology. the support works very well and 24 hours worldwide what is very important too. there are coming new features that will make of unit reads a leader for sure!
Mar 9, 2017
Unitrends has always been very responsive when I have needed support. They are always available to answer questions whether it be related to sales or support.
Mar 2, 2017
Implementation was straightforward and simple. I had some issues initially - primarily relative to our NAS targets. UniTrends could have pointed the finger and ceased to assist - but they didn't. They saw us through to the end.
Feb 28, 2017
Everyday Unitrends Backup is becoming my one and only choice for backup, recovery, and DR. We previously had to rely on a handful of different backup applications to cover all our needs. Unitrends covers us from Physical to Virtual, and from agent to agentless. We feel finally confident we have one product to protect everything from Exchange, File Shares, SQL, to SharePoint – and soon cloud resources too. Unitrends licensing is simpler, and the Support is unmatched. In fact, Unitrends Support is the hidden gem that keeps us expanding our Unitrends deployment. Hands down the best decision I have ever made. One of the features I really like is the reports. I get a daily report that shows the past weeks backups and replication. It is easy to read and useful, managers have started asking to get a copy. Another nice feature is the ability to view all of my Unitrends Backup systems from a single pane, and with the AD integration with permission control - I allow others to view as well. Being able to share the view with others is important, so those engineers and others can see if a source machine is in a backup process before they begin making significant changes.
Feb 23, 2017
I feel our backup solution as stable. And I'm happy with unitrends support.
Feb 21, 2017
The intial setup and training went without a hitch. The solution is a breeze to use and changes are even more simple when we need to add/drop servers to the backup environment. Our first test with the RelianbleDR took a bit longer than expected but it was on Unitrends to work out the bugs. Still have a few minor items that are causing some glitches with certain VMs spinning up with VMWare Tools but support has been great at ownership of the outstanding tickets and the communications has been great with the engineering team.
Feb 21, 2017
My overall experience with the Unitrends appliance that was purchased was excellent. The appliance being of a small footprint easily slid into my server rack only taking up 1U of space. Once the device was powered on and an IP address assigned, connecting to the devices that were to be protected was simple using the built in wizard. Creating backup routines was just as easy, using the wizard that was provided. Once the backups started, time to completion was well below what I expected. Even the increments that are performed each day are quick. Restoration of files is also straight forward using the wizard. The dashboard provides pertinent information that can be easily read to verify that all is working well.
Feb 16, 2017
The Unitrends Recovery Appliances are great, they do exactly what they are designed to do and that is to provide a reliable backup and recovery appliance. We are no going on 3 years of using them and have had very few issues, the issues that we have had are always quickly dealt with by the great customer support reps. Even when an issues need to be escalated we have never had it take more than a day or two to be solved. Implementation can take some time but that is to be expected and again the support is first class during the process. Pricing is not out of the range of other similar appliances and Unitrends seems to have special deals quite often that can make getting one even better. They are also very understanding about timelines, they will allow you test the product out for a certain time before making a commitment however if you are unable to get comfortable with it in that time they are very reasonable about extending that. They truly make it feel like they want to work with you, they are not just looking to get your money, they want their product to work in your environment and are willing to pull out the stops to make sure it does.
Feb 14, 2017
Tech Support is fantastic and technical staff is proactive. ie: If there is a drive issue, they are the ones letting me know!
Feb 10, 2017
Really great experiences with support. Usually our go to when it comes to migrating from lesses Backup solutions.