2 out of 5.0, Reviewed Oct 17, 2016
Unitrends was nearly dead to us as a vendor after poor account management in previous years. However, their new leadership and account management team along with their cloud based DR and Archiving solutions really appealed to us. After six months, the account team changed and the excellent service went with it. Not only that, when we went to pull a test backup file from six months prior we learned all of our backup data had been purged accidentally, In fact, all of our data was being wiped every 90 days even though all reports said successful. When we brought this to the account teams attention, the response was "Can you give us the logs from your on site applicance to prove it was really syncing." - Shameful
SaaS based DR especially if you have any government compliancy requirments is no joke. You have to have a vendor you trust...but verify regularly
The concept is solid. Even if tests performed before "The big Event" were not as fast as promised, the previous account team always worked with us.
Failure to execute. Failure of account team to respond appropriately,
Stepped up right away. Lived up to their SLA for response time.
subscription service that did not perform
2 out of 5.0, Reviewed Aug 23, 2016
While the basic backup functionality works, the units sold were significantly undersized for our need depsite the vendor generating the sizing. In addition, the deduplicaiton technology is not as advanced as we had believed. Replication across sites has been unsustainable , necessitating implementing alternative solutions for disaster recovery.
Verify vendor has experience with global needs.
The solution provided was cost effective.
Data compression and deduplicaton algorithms were too basic.
Better understood our data, storage, and disaster recovery needs.
We would select a different vendor. We would also verify the selected vendor better understood our database storage strategy while sizing.