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data-center-backup-and-recovery-software unitrends All Markets > Data Center Backup and Recovery Software

Unitrends

2.0 out of 5.0 (1 ratings)

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  • 2 out of 5.0, Reviewed

    Product(s): Unitrends Enterprise Backup

    Backup "yes", disaster recovery "no"

    Overall Comment

    While the basic backup functionality works, the units sold were significantly undersized for our need depsite the vendor generating the sizing. In addition, the deduplicaiton technology is not as advanced as we had believed. Replication across sites has been unsustainable , necessitating implementing alternative solutions for disaster recovery.

    What one piece of advice would you give other prospective customers?

    Verify vendor has experience with global needs.

    What do you like most about the product or service?

    The solution provided was cost effective.

    What do you dislike most about the product?

    Data compression and deduplicaton algorithms were too basic.

    What one thing do you wish the vendor did differently?

    Better understood our data, storage, and disaster recovery needs.

    If you could start over, what would your organization do differently?

    We would select a different vendor. We would also verify the selected vendor better understood our database storage strategy while sizing.

    Service & support - overall comment

    N/A


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
2.0

Timely and complete response to product questions

(1)
4.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
3.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
3.0

Quality of technical support

(1)
2.0

Quality of peer user community

(1)
2.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
2.0
Section
1

Additional Context

What was the nature of your involvement?

Implementation, Maintenance or other IT support


Why did you purchase the software or service?

Improve compliance and risk management


What were the key factors that drove your decision?

Overall cost


In which region(s) did your deployment take place? Multiple responses allowed.

North America