Dec 15, 2016
Tier 1 support is okay, I find myself mostly needing Tier 2 support. Tier 1 support is within the United States but lacks knowledge on the Unitrends main product.
Dec 2, 2016
Overall, purchase and deployment of our Unitrends recovery appliance went very well. Unitrends has a user friendly user interface, great price, and excellent implementation and support personnel.
Oct 17, 2016
Unitrends was nearly dead to us as a vendor after poor account management in previous years. However, their new leadership and account management team along with their cloud based DR and Archiving solutions really appealed to us. After six months, the account team changed and the excellent service went with it. Not only that, when we went to pull a test backup file from six months prior we learned all of our backup data had been purged accidentally, In fact, all of our data was being wiped every 90 days even though all reports said successful. When we brought this to the account teams attention, the response was "Can you give us the logs from your on site applicance to prove it was really syncing." - Shameful
Aug 23, 2016
While the basic backup functionality works, the units sold were significantly undersized for our need depsite the vendor generating the sizing. In addition, the deduplicaiton technology is not as advanced as we had believed. Replication across sites has been unsustainable , necessitating implementing alternative solutions for disaster recovery.