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data-center-backup-and-recovery-software unitrends All Markets > Data Center Backup and Recovery Software

Unitrends

3.0 out of 5.0 (3 ratings)

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We have aggregated ratings data on Unitrends but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Unitrends Recovery Series appliances

    Easy Implementation and great price.

    Overall Comment

    Overall, purchase and deployment of our Unitrends recovery appliance went very well. Unitrends has a user friendly user interface, great price, and excellent implementation and support personnel.

    What one piece of advice would you give other prospective customers?

    If you are doing large backups, purchase a second appliance, cloud storage, or the license to replicate compressed data.

    What do you like most about the product or service?

    Ease of use. We came from EMC Avamar which wasn't the easiest backup software to use. Unitrends is much easier to use and doesn't rely on a certain version of java to run the user interface.

    What do you dislike most about the product?

    Length of time it takes to replicate to non Unitrends Appliance without purchasing seperate license.

    What one thing do you wish the vendor did differently?

    Didn't charge a fee for license to replicate compressed data to storage other than unitrends appliance.

    If you could start over, what would your organization do differently?

    The only thing I would change is to purchase a second appliance for offsite copy.


  • 2 out of 5.0, Reviewed

    Product(s): Unitrends ReliableDR

    Unitrends data "Not Forever"

    Overall Comment

    Unitrends was nearly dead to us as a vendor after poor account management in previous years. However, their new leadership and account management team along with their cloud based DR and Archiving solutions really appealed to us. After six months, the account team changed and the excellent service went with it. Not only that, when we went to pull a test backup file from six months prior we learned all of our backup data had been purged accidentally, In fact, all of our data was being wiped every 90 days even though all reports said successful. When we brought this to the account teams attention, the response was "Can you give us the logs from your on site applicance to prove it was really syncing." - Shameful

    What one piece of advice would you give other prospective customers?

    SaaS based DR especially if you have any government compliancy requirments is no joke. You have to have a vendor you trust...but verify regularly

    What do you like most about the product or service?

    The concept is solid. Even if tests performed before "The big Event" were not as fast as promised, the previous account team always worked with us.

    What do you dislike most about the product?

    Failure to execute. Failure of account team to respond appropriately,

    What one thing do you wish the vendor did differently?

    Stepped up right away. Lived up to their SLA for response time.

    Service & support - overall comment

    subscription service that did not perform


  • 2 out of 5.0, Reviewed

    Product(s): Unitrends Enterprise Backup

    Backup "yes", disaster recovery "no"

    Overall Comment

    While the basic backup functionality works, the units sold were significantly undersized for our need depsite the vendor generating the sizing. In addition, the deduplicaiton technology is not as advanced as we had believed. Replication across sites has been unsustainable , necessitating implementing alternative solutions for disaster recovery.

    What one piece of advice would you give other prospective customers?

    Verify vendor has experience with global needs.

    What do you like most about the product or service?

    The solution provided was cost effective.

    What do you dislike most about the product?

    Data compression and deduplicaton algorithms were too basic.

    What one thing do you wish the vendor did differently?

    Better understood our data, storage, and disaster recovery needs.

    If you could start over, what would your organization do differently?

    We would select a different vendor. We would also verify the selected vendor better understood our database storage strategy while sizing.

    Service & support - overall comment

    N/A


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
4.0

Ability to understand your organization's needs

(3)
4.0

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.7
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.0

How long did your deployment take?

0 - 3 months (<3)

12 months or more


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Quality and availability of end-user training

(3)
4.3

Ease of deployment

(3)
4.3
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
3.3

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(3)
3.0

Quality of technical support

(3)
2.7

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
2.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Application Lead

Data Steward

System Administrator

Technical assessment

Vendor/Product Selection


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Improve compliance & risk management

Create internal/operational efficiencies

Drive innovation

Improve business process outcomes

Improve compliance and risk management

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Overall cost

Product functionality and performance

Product roadmap and future vision

Pre-existing relationships

Strong consulting partnership


In which region(s) did your deployment take place? Multiple responses allowed.

North America