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4.7 out of 5.0 (12 ratings)

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We have aggregated ratings data on Veeam but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    Veeam - Backups with Confidence.

    Overall Comment

    The professionalism of tech support staff, ease of implementation.

    What one piece of advice would you give other prospective customers?

    If you are looking for ease of backups and reliability, think Veeam.

    What do you like most about the product or service?

    Ease of use, easy to set up, very intuitave.

    What do you dislike most about the product?

    I really can't think of anything I dislike about the product.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    Stellar support staff.


  • 5 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    Replace tape backup with Veeam and ExaGrid

    Overall Comment

    Easy implementation, integration, and administration. Great technical support.

    What one piece of advice would you give other prospective customers?

    If you're looking at Veeam consider ExaGrid storage for your backups.

    What one thing do you wish the vendor did differently?

    implemented with our storage provider, Nimble, sooner.

    If you could start over, what would your organization do differently?

    Not waited so long to purchase the product.

    Service & support - overall comment

    We've only had a few occasions to contact technical support. They have been excellent each time.


  • 5 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    Implementation / Operation a Breeze.

    Overall Comment

    Product implementation was very easy and the product has reliably performed as expected.

    What do you like most about the product or service?

    Reliability.

    If you could start over, what would your organization do differently?

    Nothing.

    Service & support - overall comment

    Very responsive support team.


  • 5 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    Implementation was easy and support is top notch.

    Overall Comment

    Veeam Backup and Replication is a well thought out and mature product that helped us feel more secure with our DR procedures and policies. All though implementation was relatively easy compared to our old product (Backup Exec), Technical support is top notch and helped us throught the difficult steps professionaly and made it easy.

    What one piece of advice would you give other prospective customers?

    Choose your hardware target wisely.

    What do you like most about the product or service?

    Tech support is easy to contact and they are very helpful.

    What do you dislike most about the product?

    Need better integration with Endpoint Protection for physical servers.

    If you could start over, what would your organization do differently?

    Nothing in regards to the Veeam product.


  • 5 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    Cost effective and powerful data protection solution

    Overall Comment

    Features are very good and covers all of our needs specially based on cost

    What one piece of advice would you give other prospective customers?

    Not sure since we evaluated a number of solutions with a wide range of cost. I would say for a highly virtualized environment this is a solution you should consider.

    What do you like most about the product or service?

    The ability to protect our entire environment and improve our flexibilty compared to our previous solution.

    What do you dislike most about the product?

    At the current point of our deployement and usage we haven't come across anything that we don't like about the solution.

    What one thing do you wish the vendor did differently?

    Offer some base training to system administrators.

    If you could start over, what would your organization do differently?

    Nothing, The process from technical review, POC and implementation was very smooth.


  • 5 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    Does what it is supposed to do, and that is exactly what we needed!

    Overall Comment

    Veeam really helped revolutionize our backup & recovery and DR strategies. Previously, we had been using a very complex Backup Exec system that no one really knew how to use.

    What one piece of advice would you give other prospective customers?

    Make sure to get proper training on ways to "fine tune" the product for your environment.

    What do you like most about the product or service?

    Simple to use.


  • 4 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    The implementation of their replication instance was straightforward.

    Overall Comment

    Pretty straight forward technical support.


  • 5 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    VEEAM Rocks!! Out of the box functionality, ease, and exceptional features

    Overall Comment

    The product works great!!! Hope they expand services soon.

    What one piece of advice would you give other prospective customers?

    For virtual systems, Veeam is top of the heap.

    What do you like most about the product or service?

    it just works.

    What do you dislike most about the product?

    Doesn't do physical servers.

    What one thing do you wish the vendor did differently?

    back up physical servers and cloud instances like SaaS (o365).

    If you could start over, what would your organization do differently?

    Nothing.

    Integration & Deployment - Overall comment

    Simple to setup and get working.


  • 5 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    Fantastic value and agility

    Overall Comment

    Product continues to innovate and provide solutions at a reasonable value.

    What one piece of advice would you give other prospective customers?

    Evaluate the possibilities upfront for the Cloud backups.

    What do you like most about the product or service?

    Innovation of the product and cost

    What do you dislike most about the product?

    I wish it would facilitate physical backups.

    What one thing do you wish the vendor did differently?

    I don't have any current complaints.

    If you could start over, what would your organization do differently?

    I don't think we'd change anything.


  • 3 out of 5.0, Reviewed

    Product(s): Veeam Backup & Replication

    Implementation Easy, Support Fair, Company committed to Innovation.

    Overall Comment

    When we implemented - there were issues with snapshot and vmstun that made the operation problematic. It has improved over time with new releases and builds/patches.

    What one piece of advice would you give other prospective customers?

    Make sure you have a solid ESX infrastructure in place with plenty of Storage available for Snapshots.

    What do you like most about the product or service?

    When it works well, it is a joy, easy to configure and restore. The best I've seen.

    What do you dislike most about the product?

    Needed several updates to get it where we felt comfortable with it.

    What one thing do you wish the vendor did differently?

    Support response and escalation hasn't been the best. Once the right tech guy gets the ticket it is pretty good, but the lower tier support is pretty basic.

    If you could start over, what would your organization do differently?

    Do more extensive evaluation instead of adapting quickly to solve a problem.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(11)
4.4

Ability to understand your organization's needs

(12)
4.4

Timely and complete response to product questions

(11)
4.5

Pricing and contract flexibility (pricing and terms)

(12)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(12)
4.6

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(7)
4.1

Ease of integration using standard APIs and tools

(5)
4.8

Quality and availability of end-user training

(10)
4.1

Ease of deployment

(12)
4.6
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(11)
4.4

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(9)
4.3

Quality of technical support

(11)
4.4

Quality of peer user community

(10)
4.2
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(12)
4.8
Section
1

Additional Context

What was the nature of your involvement?

Vendor/Product Selection

Implementation, Maintenance or other IT support

Technical Assessment

Executive Sponsor

Functional Assessment

Development/Integration

System Administrator

Analytics Team Leader

Application Lead

End User Support Manager

Technical assessment

User Training

Vendor Management

Other...


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve compliance and risk management

Cost management

Improve business process agility

Drive innovation

Improve business process outcomes

Improve customer relations/service

Improve supplier or partner relations

Other...


What were the key factors that drove your decision?

Product functionality and performance

Product roadmap and future vision

Overall cost

Strong services expertise

Financial/organizational viability

Strong customer focus

Strong user community


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa