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data-center-backup-and-recovery-software veritas All Markets > Data Center Backup and Recovery Software

Veritas

3.7 out of 5.0 (7 ratings)

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We have aggregated ratings data on Veritas but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): NetBackup

    Implementation was easy, support resources were great

    Overall Comment

    I did not deal with Veritas much directly as the support contract was through Sun Microsystems. Most of my dealings with Veritas was with their support web site which was good. All of the updates I needed as well as knowledge base articles were available there.

    What one piece of advice would you give other prospective customers?

    Look at how much the product scales to your environment with respect to capacity and transfer speed. A backup solution consists of hardware and software. Make sure your data growth will be manageable by your backup server. If an older server takes more than a week to back up a system, that is not an effective backup server.

    What do you like most about the product or service?

    While there is a GUI that makes it easy to perform some things, there is also command like scripts that, withthe right options, can produce the same information. Those scripts allow me to automate some functions.

    What do you dislike most about the product?

    The cost of support. It's insane and for a medium sized organization such as my deparement, we cannot afford it.

    What one thing do you wish the vendor did differently?

    Not get bought out by Symantec. For the size of our organization the older, less fancy versions are sufficient. All the new features do nothing for us.

    If you could start over, what would your organization do differently?

    In my initial install I would have planned data retentions and volume pool setup a little better. Over the years I made those improvements and when we change platforms (Solaris to Linux), I implemented those changes right away.


  • 3 out of 5.0, Reviewed

    Product(s): NetBackup

    Implementing NetBackup saved us time and money

    Overall Comment

    Great start and good product.

    What one piece of advice would you give other prospective customers?

    Be careful with just the Netbackup product, it is a little rigid and difficult to undo key decisions

    What do you like most about the product or service?

    TBD

    What do you dislike most about the product?

    lack of managment reporting

    What one thing do you wish the vendor did differently?

    incorporate data managment into the core product

    If you could start over, what would your organization do differently?

    Include data management


  • 2 out of 5.0, Reviewed

    Product(s): NetBackup

    Implement only where required

    Overall Comment

    high cost per tb and poor responses form vendor

    What one piece of advice would you give other prospective customers?

    Be wary of the license model

    What one thing do you wish the vendor did differently?

    How they license the hardwar and not have such buggy software/firmware

    If you could start over, what would your organization do differently?

    Would have got with a diffenret solution and used this for legacy backups


  • 4 out of 5.0, Reviewed

    Product(s): NetBackup

    Veritas Netbackup a product for the new Hybrid Cloud

    Overall Comment

    The Symantec to Veritas Migration was a bit bumpy at times. The team is seeing some competition within Veem, CommVault, Rubric and Actifo. Many teams continue to utilize and use the advanced features of NBU and the NBU appliances.

    What one piece of advice would you give other prospective customers?

    Watch the innovation of Veritas for the following products: Veriatas Dark Data Veritas Resumption Planing (VRP) Veritas Recovery Advisor (VRA)

    What do you like most about the product or service?

    The Vertias team continues to evolve and listen to thier clients.

    What do you dislike most about the product?

    Pricing and renewals.. it is ugly

    What one thing do you wish the vendor did differently?

    Price product for the mid market and not just the large enterprise..

    If you could start over, what would your organization do differently?

    I would utilize the NBU applicances faster than predicted.


  • 4 out of 5.0, Reviewed

    Product(s): NetBackup

    Understanding Backup Technologies

    Overall Comment

    seems like they out sourced the spport

    If you could start over, what would your organization do differently?

    purchase liciences bundles from the start


  • 5 out of 5.0, Reviewed

    Product(s): NetBackup

    Veritas Takes the Guesswork out of Backups

    Overall Comment

    Both the 3rd party vendors and Veritas theselves were very knowledgeable and helpful. They engaged there value add departments to help us build a very well thoughout and thorough business plan.

    What one piece of advice would you give other prospective customers?

    Always do your research! The Netbackup platform will effectively do a lot of things but if you leverage a lot of functionality in your current solution you may need additional software to fill the gaps. As was the case for us,

    What do you like most about the product or service?

    Ease of implementation was a huge factor. The comfortability with the solution itself was key. When i need my backups I want to know they are there.

    What do you dislike most about the product?

    There are no complaints.

    What one thing do you wish the vendor did differently?

    Between the free trials, the site visits, the discoveries there was not a bad experience had end-to-end. I have no complaints or things i wish the vendor would do instead.

    If you could start over, what would your organization do differently?

    Engage the value add departments of Veritas more quickly in order to deliver and effective business plan to the business leveraging their key drivers.


  • 3 out of 5.0, Reviewed

    Product(s): NetBackup

    The product works great and handles multiple environments, wish the support could match.

    Overall Comment

    Ok.

    What one piece of advice would you give other prospective customers?

    If you plan on using the software out of box following all of the specs, it will be a great product for you. But when things change it will be painful.

    What do you like most about the product or service?

    The functionality is great.

    What do you dislike most about the product?

    There is not stagnant unified log.

    What one thing do you wish the vendor did differently?

    Have better support.

    If you could start over, what would your organization do differently?

    Look at practically as much functionality as possible.

    Service & support - overall comment

    Responses to the inquiries is slow at best and doesn't resolve the issues.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(7)
3.7

Ability to understand your organization's needs

(7)
4.0

Timely and complete response to product questions

(7)
3.6

Pricing and contract flexibility (pricing and terms)

(7)
2.9
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.8

How long did your deployment take?

0 - 3 months (<3)

6 - 9 months (<9)

3 - 6 months (<6)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
4.0

Ease of integration using standard APIs and tools

(6)
3.5

Quality and availability of end-user training

(7)
4.1

Ease of deployment

(7)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(7)
3.4

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(7)
3.7

Quality of technical support

(7)
3.6

Quality of peer user community

(7)
3.9
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(7)
4.4
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Implementation, Maintenance or other IT support

Technical assessment

Vendor Management

End User Support Manager

System Administrator

Vendor/Product Selection

Analytics Team Leader

End User Computing Stakeholder

Functional Assessment

User Training


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Drive innovation

Cost management

Improve business process outcomes

Enhance decision making

Improve business process agility

Improve compliance & risk management

Improve compliance and risk management

Improve customer relations/service


What were the key factors that drove your decision? Multiple responses allowed.

Pre-existing relationships

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong services expertise

Breadth of services

Financial/organizational viability

Overall cost

Strong customer focus

Strong user community

Other...


In which region(s) did your deployment take place?

North America