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data-center-backup-and-recovery-software veritas All Markets > Data Center Backup and Recovery Software

Veritas

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): NetBackup

    The product works great and handles multiple environments, wish the support could match.

    Overall Comment

    Ok.

    What one piece of advice would you give other prospective customers?

    If you plan on using the software out of box following all of the specs, it will be a great product for you. But when things change it will be painful.

    What do you like most about the product or service?

    The functionality is great.

    What do you dislike most about the product?

    There is not stagnant unified log.

    What one thing do you wish the vendor did differently?

    Have better support.

    If you could start over, what would your organization do differently?

    Look at practically as much functionality as possible.

    Service & support - overall comment

    Responses to the inquiries is slow at best and doesn't resolve the issues.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
4.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
3.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
3.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
3.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
2.0

Quality of technical support

(1)
3.0

Quality of peer user community

(1)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

End User Computing Stakeholder

Functional Assessment

Implementation, Maintenance or other IT support


Why did you purchase the software or service?

Create internal/operational efficiencies

Improve compliance and risk management


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America