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data-center-infrastructure-management-tools cormant All Markets > Data Center Infrastructure Management Tools

Cormant

4.5 out of 5.0 (4 ratings)

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We have aggregated ratings data on Cormant but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Cormant-CS DCIM

    Key requirements in selecting our DCIM tool: Integration, Reporting, Configurable, Alerting, Monitoring, Project planning, Asset management and Environmental dashboards.

    Overall Comment

    They've provided outstanding support during requirement stage and assisting with in-house testing and implementation; Cormant’ leadership, development, and support team was and continues to be extremely professional and committed to customer satisfaction continue to be open and willing to assist with CS customization, to meet our business requirements.

    What one piece of advice would you give other prospective customers?

    discuss current processes, applications, and ask questions about the product with regards to customization/expanding its current services, to meet future business demands. Your tool needs to be robust, providing alerts, monitoring, project planning, and asset tracking, reporting and capable of sharing data (APIs/Scripts) across current 3rd party tools/applications, with the goal of creating a 'One Stop Shop' product.

    What do you like most about the product or service?

    Cormant's staff/support is extremely knowledgeable of their product and of today's IT infrastructure, the key to understanding root cause and assisting with our growth process. They provide 24x7 technical support and the turnaround for problem tickets has always been within 15 mins of an open ticket.

    What do you dislike most about the product?

    can't complain, but with all customized products, there are delays in the turnaround process -- and I'm like most customers , and want it now -- what may look like a simple fix, could actually cause a complete rebuild. But the requested enhancements are always worth the wait.

    What one thing do you wish the vendor did differently?

    i can't find any to date, we went through a long requirement process, to answer questions and create all plans for implementation.

    If you could start over, what would your organization do differently?

    Involve other sections within the organization, at earliest stage of DCIM discovery process; I would involve/invite other sections within the organization, discussing the need for process improvement and the benefits of one tool to perform multiple functions, replace in-house tools and older archaic 3rd party applications. They do more with less perspective.

    Service & support - overall comment

    outstanding turnaround and 24x7 call center.

    Integration & Deployment - Overall comment

    Pre-meetings and resources discussions held, the plan in place and support available during full roll out.


  • 4 out of 5.0, Reviewed

    Product(s): Cormant-CS DCIM

    With a lot of effort, this DCIM solution can be excellent.

    Overall Comment

    Pros: Software is very flexible to create our data model. Pricing of software and maintenance are extremely reasonable. Company representatives are knowledgeable and easy to work with. Reports are easy to use. Vendor provides scripting services (for a fee). Patches now are released quarterly and updates are much easier to implement. Cons: Initial installation and subsequent upgrade to CS 7 was difficult. We have found bugs in every release of the software. Motorola barcode scanners are difficult to use. Default manufacturer templates were not up to our standard so we had to create all of our production hardware from scratch. Dashboards are difficult to use. Custom scripts from the vendor requirs multiple iterations. Most integrations with other applications require custom scripts.

    What one piece of advice would you give other prospective customers?

    Ensure the out of the box hardware templates include all of your company's hardware and it accurately lists the hardware's components and attributes. Determine the cost/effort of integrating with other software applications you have (e.g. power monitoring, BMS, virtual environment, CMDB, environmental monitoring).

    What do you like most about the product or service?

    Importing large amounts of data is easy.

    What do you dislike most about the product?

    There have been a number of bugs that have slowed down our implementation of various features of the software.

    What one thing do you wish the vendor did differently?

    I wish the out of the box hardware templates were identical to the manufacturer's specs and options (power supplies, network cards, blades, etc.). This would have saved us an incredible amount of time.

    If you could start over, what would your organization do differently?

    I would have spent more time doing proof of concept deployments of other vendors. I wasn't initially looking at two very important things: hardware templates (and their accuracy) and integration with other applications. I would like to know if any DCIM vendor has templates of all manufacturer’s hardware that is "perfect".

    Product capabilities - overall comment

    The product as a data center specific asset management tool is very good. There are still some bugs that need to get worked out. Our staff has spent a lot of time making the product better by validating every attribute for every manufacturer's template and by standardizing on the front/rear images of the hardware from NetZoom. The integrations require additional budget.

    Service & support - overall comment

    Help desk is better than average. Our personal representative from Cormant who recently left the company was excellent.

    Integration & Deployment - Overall comment

    The initial installation of CS 6 and subsequent upgrade to CS 7 were difficult and required the vendor to be onsite or on the phone. We are just starting our integration with 3rd party applications. Custom scripting done by the vendor for our application has been buggy.


  • 4 out of 5.0, Reviewed

    Product(s): Cormant-CS DCIM

    Easy to implement and use.

    Overall Comment

    Good customer support. Easy to use product.

    What one piece of advice would you give other prospective customers?

    Visit implemented sites and ask referees questions about what you want.

    What do you like most about the product or service?

    Intuitive to use.

    What do you dislike most about the product?

    Very complex report creating tool.

    What one thing do you wish the vendor did differently?

    Nothing.

    If you could start over, what would your organization do differently?

    Nothing different.

    Service & support - overall comment

    Very timely and resolution driven.


  • 5 out of 5.0, Reviewed

    Product(s): Cormant-CS DCIM

    Flawless integration into existing systems and processes.

    Overall Comment

    Cormant’s understanding of our use case, which was slightly different from their existing customers. Flexibility of the overall system, allowing us to adopt and adjust it to our needs. Support by the vendor during implementation and user training.

    What one piece of advice would you give other prospective customers?

    Work with the vendor and explain them your needs. The flexibility of the system will allow you to do anything you need.

    What do you like most about the product or service?

    Stability and flexibility.

    What do you dislike most about the product?

    Some minor issues with the API structure. But can be managed.

    What one thing do you wish the vendor did differently?

    NA

    If you could start over, what would your organization do differently?

    Faster data migration from legacy systems into Cormant. Stricter exception reporting to enforce data integrity.

    Product capabilities - overall comment

    The flexibility to adjust the internal data model to reflect our use case, without the need for specific changes done by the vendor is what stands out most.

    Service & support - overall comment

    24/7 support always responsive and of high quality.

    Integration & Deployment - Overall comment

    Vendor provided customized training for end-users and admin/developers.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(4)
4.8

Ability to understand your organization's needs

(4)
4.5

Timely and complete response to product questions

(4)
4.8

Pricing and contract flexibility (pricing and terms)

(4)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(4)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.0

Ease of integration using standard APIs and tools

(4)
4.5

Quality and availability of end-user training

(4)
5.0

Ease of deployment

(4)
3.8
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(4)
4.8

Was the support package worth it?

Yes


Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(4)
4.8

Quality of technical support

(4)
4.5

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(4)
4.5

Reporting/Dashboards

(4)
4.3

Environmental monitoring

(2)
4.5

Power monitoring

(3)
4.3

Resource management

(3)
4.3

Visualization

No plans

Planning in the future

Using now


Cable Management

(3)
5.0

How satisfied are you with the vendor’s DCIM tool’s ability to integrate with BMS tools?

(3)
3.7

Modeling/Simulation

No plans

Not offered


Resource Management

Using now

Planning in the future


Workflow management

No plans

Planning in the future


Power Monitoring

No plans

Planning in the future

Using now


Reporting/Dashboards

Using now


Environmental Monitoring

Planning in the future

No plans


Section
1

Additional Context

In which region(s) did your deployment take place?

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America


Why did you purchase Software?

Create internal/operational efficiencies


What other vendors were considered?

Emerson Network Power

Nlyte Software

CommScope (iTRACS)

Rackwise

Schneider Electric

ABB

FieldView Solutions

FNT

Geist

Modius

Panduit

Siemens

Sunbird Software

Other...


Which one of the following best describes your organization?

We are a large enterprise (1,000 or more employees)

We are a small enterprise (between 1-99 employees)


What was the nature of your involvement?

Data Center Manager

Implementation, Maintenance or other IT support

Technical Assessment

Vendor / Product Selection

Analytics User

Application Lead

Decision Maker or Business Sponsor

Facilities Manager

Functional Assessment

User Training

Vendor Management

Analytics Team Leader

Business Analysts

Development / Integration

End user computing stakeholder

End User Support Manager