5 out of 5.0, Reviewed Jun 16, 2016
They've provided outstanding support during requirement stage and assisting with in-house testing and implementation; Cormant’ leadership, development, and support team was and continues to be extremely professional and committed to customer satisfaction continue to be open and willing to assist with CS customization, to meet our business requirements.
discuss current processes, applications, and ask questions about the product with regards to customization/expanding its current services, to meet future business demands. Your tool needs to be robust, providing alerts, monitoring, project planning, and asset tracking, reporting and capable of sharing data (APIs/Scripts) across current 3rd party tools/applications, with the goal of creating a 'One Stop Shop' product.
Cormant's staff/support is extremely knowledgeable of their product and of today's IT infrastructure, the key to understanding root cause and assisting with our growth process. They provide 24x7 technical support and the turnaround for problem tickets has always been within 15 mins of an open ticket.
can't complain, but with all customized products, there are delays in the turnaround process -- and I'm like most customers , and want it now -- what may look like a simple fix, could actually cause a complete rebuild. But the requested enhancements are always worth the wait.
i can't find any to date, we went through a long requirement process, to answer questions and create all plans for implementation.
Involve other sections within the organization, at earliest stage of DCIM discovery process; I would involve/invite other sections within the organization, discussing the need for process improvement and the benefits of one tool to perform multiple functions, replace in-house tools and older archaic 3rd party applications. They do more with less perspective.
outstanding turnaround and 24x7 call center.
Pre-meetings and resources discussions held, the plan in place and support available during full roll out.
4 out of 5.0, Reviewed Jun 16, 2016
Pros: Software is very flexible to create our data model. Pricing of software and maintenance are extremely reasonable. Company representatives are knowledgeable and easy to work with. Reports are easy to use. Vendor provides scripting services (for a fee). Patches now are released quarterly and updates are much easier to implement. Cons: Initial installation and subsequent upgrade to CS 7 was difficult. We have found bugs in every release of the software. Motorola barcode scanners are difficult to use. Default manufacturer templates were not up to our standard so we had to create all of our production hardware from scratch. Dashboards are difficult to use. Custom scripts from the vendor requirs multiple iterations. Most integrations with other applications require custom scripts.
Ensure the out of the box hardware templates include all of your company's hardware and it accurately lists the hardware's components and attributes. Determine the cost/effort of integrating with other software applications you have (e.g. power monitoring, BMS, virtual environment, CMDB, environmental monitoring).
Importing large amounts of data is easy.
There have been a number of bugs that have slowed down our implementation of various features of the software.
I wish the out of the box hardware templates were identical to the manufacturer's specs and options (power supplies, network cards, blades, etc.). This would have saved us an incredible amount of time.
I would have spent more time doing proof of concept deployments of other vendors. I wasn't initially looking at two very important things: hardware templates (and their accuracy) and integration with other applications. I would like to know if any DCIM vendor has templates of all manufacturer’s hardware that is "perfect".
The product as a data center specific asset management tool is very good. There are still some bugs that need to get worked out. Our staff has spent a lot of time making the product better by validating every attribute for every manufacturer's template and by standardizing on the front/rear images of the hardware from NetZoom. The integrations require additional budget.
Help desk is better than average. Our personal representative from Cormant who recently left the company was excellent.
The initial installation of CS 6 and subsequent upgrade to CS 7 were difficult and required the vendor to be onsite or on the phone. We are just starting our integration with 3rd party applications. Custom scripting done by the vendor for our application has been buggy.
4 out of 5.0, Reviewed Jun 8, 2016
Good customer support. Easy to use product.
Visit implemented sites and ask referees questions about what you want.
Intuitive to use.
Very complex report creating tool.
Very timely and resolution driven.
5 out of 5.0, Reviewed Jun 6, 2016
Cormant’s understanding of our use case, which was slightly different from their existing customers. Flexibility of the overall system, allowing us to adopt and adjust it to our needs. Support by the vendor during implementation and user training.
Work with the vendor and explain them your needs. The flexibility of the system will allow you to do anything you need.
Stability and flexibility.
Some minor issues with the API structure. But can be managed.
Faster data migration from legacy systems into Cormant. Stricter exception reporting to enforce data integrity.
The flexibility to adjust the internal data model to reflect our use case, without the need for specific changes done by the vendor is what stands out most.
24/7 support always responsive and of high quality.
Vendor provided customized training for end-users and admin/developers.