5 out of 5.0, Reviewed Jun 16, 2016
They've provided outstanding support during requirement stage and assisting with in-house testing and implementation; Cormant’ leadership, development, and support team was and continues to be extremely professional and committed to customer satisfaction continue to be open and willing to assist with CS customization, to meet our business requirements.
discuss current processes, applications, and ask questions about the product with regards to customization/expanding its current services, to meet future business demands. Your tool needs to be robust, providing alerts, monitoring, project planning, and asset tracking, reporting and capable of sharing data (APIs/Scripts) across current 3rd party tools/applications, with the goal of creating a 'One Stop Shop' product.
Cormant's staff/support is extremely knowledgeable of their product and of today's IT infrastructure, the key to understanding root cause and assisting with our growth process. They provide 24x7 technical support and the turnaround for problem tickets has always been within 15 mins of an open ticket.
can't complain, but with all customized products, there are delays in the turnaround process -- and I'm like most customers , and want it now -- what may look like a simple fix, could actually cause a complete rebuild. But the requested enhancements are always worth the wait.
i can't find any to date, we went through a long requirement process, to answer questions and create all plans for implementation.
Involve other sections within the organization, at earliest stage of DCIM discovery process; I would involve/invite other sections within the organization, discussing the need for process improvement and the benefits of one tool to perform multiple functions, replace in-house tools and older archaic 3rd party applications. They do more with less perspective.
outstanding turnaround and 24x7 call center.
Pre-meetings and resources discussions held, the plan in place and support available during full roll out.