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data-center-infrastructure-management-tools cormant All Markets > Data Center Infrastructure Management Tools

Cormant

5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Cormant-CS DCIM

    Key requirements in selecting our DCIM tool: Integration, Reporting, Configurable, Alerting, Monitoring, Project planning, Asset management and Environmental dashboards.

    Overall Comment

    They've provided outstanding support during requirement stage and assisting with in-house testing and implementation; Cormant’ leadership, development, and support team was and continues to be extremely professional and committed to customer satisfaction continue to be open and willing to assist with CS customization, to meet our business requirements.

    What one piece of advice would you give other prospective customers?

    discuss current processes, applications, and ask questions about the product with regards to customization/expanding its current services, to meet future business demands. Your tool needs to be robust, providing alerts, monitoring, project planning, and asset tracking, reporting and capable of sharing data (APIs/Scripts) across current 3rd party tools/applications, with the goal of creating a 'One Stop Shop' product.

    What do you like most about the product or service?

    Cormant's staff/support is extremely knowledgeable of their product and of today's IT infrastructure, the key to understanding root cause and assisting with our growth process. They provide 24x7 technical support and the turnaround for problem tickets has always been within 15 mins of an open ticket.

    What do you dislike most about the product?

    can't complain, but with all customized products, there are delays in the turnaround process -- and I'm like most customers , and want it now -- what may look like a simple fix, could actually cause a complete rebuild. But the requested enhancements are always worth the wait.

    What one thing do you wish the vendor did differently?

    i can't find any to date, we went through a long requirement process, to answer questions and create all plans for implementation.

    If you could start over, what would your organization do differently?

    Involve other sections within the organization, at earliest stage of DCIM discovery process; I would involve/invite other sections within the organization, discussing the need for process improvement and the benefits of one tool to perform multiple functions, replace in-house tools and older archaic 3rd party applications. They do more with less perspective.

    Service & support - overall comment

    outstanding turnaround and 24x7 call center.

    Integration & Deployment - Overall comment

    Pre-meetings and resources discussions held, the plan in place and support available during full roll out.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
5.0

Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Was the support package worth it?

Yes


Quality of technical support

(1)
5.0

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America