2.3 out of 5 (4 Ratings)
May 9, 2017
The product never worked as advertised. We also experienced non-existant customer support once Rackwise fell into financial trouble.
Feb 21, 2017
Our implementation experience was less than satisfactory. The team implementing/deploying it was unaware of the limitations with the client (has lot of dependencies with Office 2010), plus the solution seemed very slow.
Dec 5, 2016
Cost point was reasonsable as comparwd to competitors, but support and innovation was slow.
Dec 9, 2015
In the beginning of the product purchase Rackwise was very attentive. As time went on I began to realize the support staff was not as helpful as they first appeared to be. Either the company is understaffed or overwhelmed, but we are not getting the support needed. The product itself is very fitting for our needs but does not grow with the needs of the market.