3 out of 5.0, Reviewed Dec 9, 2015
In the beginning of the product purchase Rackwise was very attentive. As time went on I began to realize the support staff was not as helpful as they first appeared to be. Either the company is understaffed or overwhelmed, but we are not getting the support needed. The product itself is very fitting for our needs but does not grow with the needs of the market.
Do the research and plan to pick a product that will satisfy your specific needs. You will not find a DCIM that will fit every want in todays market.
The cabling structure is very well laid out.
At times the software can be very quarky. It's important to create backups of the database periodically.
Offer a better platform to create stencils of appliances available. Create a plugin to allow us to create our own queries.
I would do a bit more research in the other available products, but do to our needs we still would have had the same end results. I would have produced a better offer to the company with greater demands on support.
The support is left to be undesirable.