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data-center-infrastructure-management-tools rackwise All Markets > Data Center Infrastructure Management Tools

Rackwise

3.0 out of 5.0 (1 ratings)

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  • 3 out of 5.0, Reviewed

    Product(s): Rackwise DCiM X

    Specific DCIM focus on cabling infrastructure.

    Overall Comment

    In the beginning of the product purchase Rackwise was very attentive. As time went on I began to realize the support staff was not as helpful as they first appeared to be. Either the company is understaffed or overwhelmed, but we are not getting the support needed. The product itself is very fitting for our needs but does not grow with the needs of the market.

    What one piece of advice would you give other prospective customers?

    Do the research and plan to pick a product that will satisfy your specific needs. You will not find a DCIM that will fit every want in todays market.

    What do you like most about the product or service?

    The cabling structure is very well laid out.

    What do you dislike most about the product?

    At times the software can be very quarky. It's important to create backups of the database periodically.

    What one thing do you wish the vendor did differently?

    Offer a better platform to create stencils of appliances available. Create a plugin to allow us to create our own queries.

    If you could start over, what would your organization do differently?

    I would do a bit more research in the other available products, but do to our needs we still would have had the same end results. I would have produced a better offer to the company with greater demands on support.

    Service & support - overall comment

    The support is left to be undesirable.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
3.0

Ability to understand your organization's needs

(1)
4.0

Timely and complete response to product questions

(1)
2.0

Pricing and contract flexibility (pricing and terms)

(1)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
4.0

How long did your deployment take?

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Ease of integration using standard APIs and tools

(1)
3.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
2.0

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(1)
2.0

Was the support package worth it?


Quality of technical support

(1)
2.0

Quality of peer user community

(1)
1.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
3.0
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America