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4.3 out of 5.0 (3 ratings)

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We have aggregated ratings data on RFCode but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): RFCode Asset Management

    From Implementation to live in 24 hours

    Overall Comment

    RF Code checks our requirements, if they have then they provide directly. If they do not have a solution they work directly with us to develop a solution for us

    What one piece of advice would you give other prospective customers?

    Do not be pushed to be limited to one way or ther other with RFID you can have a true Hybrid environment with active and passive working together

    What do you like most about the product or service?

    seemless integration

    What do you dislike most about the product?

    currently limited not a full DCIM solution

    What one thing do you wish the vendor did differently?

    Provide true ROI and TCO to assist in the business case approval process

    If you could start over, what would your organization do differently?

    Not waste time with other vendors and would have jumped in fully with RF Code to


  • 3 out of 5.0, Reviewed

    Product(s): RFCode Asset Management

    Easy implementation, needs more robust integration.

    Overall Comment

    The product is good for what it does regarding temperature, however the integration with our DCIM (NetZoom) is weak. The tags can be seen but continually report as 'new', generating garbage messages. I would love to be able to import the DCIM room layouts into RFCode. However during a recent cooling event it really saved our bacon to see if our fixes were effective.

    What one piece of advice would you give other prospective customers?

    Very carefully research integration with your DCIM.

    What do you like most about the product or service?

    The interface is relatively easy to use.

    What do you dislike most about the product?

    poor integration to DCIM.

    If you could start over, what would your organization do differently?

    Research a more fully integrated tool rather than two separate.


  • 5 out of 5.0, Reviewed

    Product(s): RFCode Asset Management

    Implementation was easy, application was very intuitive.

    Overall Comment

    Technical representative was knowledgeable and responsive. Product worked as advertised.

    What one piece of advice would you give other prospective customers?

    Dedicate time for learning application. You will get out of the application what time you invest.

    What do you like most about the product or service?

    Application interface is great. Very accurate results.

    What one thing do you wish the vendor did differently?

    The return policy for bad sensors is immature. I wish they would send a new sensor when we called instead of having to ship our bad sensor back first.

    If you could start over, what would your organization do differently?

    Perhaps put the application on the DMZ so we could leverage the iOS application without logging onto the GRA net.

    Service & support - overall comment

    Return policy of sensors is not great.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
5.0

Ability to understand your organization's needs

(2)
5.0

Timely and complete response to product questions

(2)
5.0

Pricing and contract flexibility (pricing and terms)

(3)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
4.3

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Ease of integration using standard APIs and tools

(1)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(3)
4.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
5.0

Was the support package worth it?


Did you purchase a support package from the vendor?

Yes

I’m unsure


Timeliness of vendor's response

(2)
5.0

Quality of technical support

(2)
5.0

Quality of peer user community

(1)
5.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.3

Reporting/Dashboards

(2)
4.5

Environmental monitoring

(2)
5.0

Resource management

(1)
5.0

Visualization


Modeling/Simulation


Resource Management


Workflow management


Power Monitoring


Reporting/Dashboards


Environmental Monitoring


Section
1

Additional Context

In which region(s) did your deployment take place?

North America


Why did you purchase Software?

Create internal/operational efficiencies

Other


What other vendors were considered?

Panduit

RFCode

Schneider Electric


Which one of the following best describes your organization?


What was the nature of your involvement?

End User Support Manager

Functional Assessment

Implementation, Maintenance or other IT support

Application Lead

Data Center Manager

Development / Integration

Facilities Manager

Other

Technical Assessment