4.1 out of 5 (11 Ratings)
Feb 17, 2017
The vendor was always willing to help. We had several delays and took over a year to implement. The vendor still worked with us just like the purchase had just been made.
Dec 16, 2016
Timely and efficient
Dec 7, 2016
The overall experience has been really good. It is a solution that does what we want it to and has the potential, with various integrations to do even more. Vendor support and coordination has been great.
Dec 6, 2016
Product not so user friendly, Vendor is accomidating with bug fixes and updates.
Dec 2, 2016
they are great, customer support, up to date tech
Jun 10, 2016
3-D vision and CFD support are good. We could see power from rack-PDU. Work orders part is good. Change management is good. Capacity planning is good. Offering the best place for racks is good. The lab is useful. Integration with CMDB and Tivoli were completed. New requests in Maximo integration. Visual network cabling is missing. Custom reports are not easy. The dashboard is not good.
Jun 8, 2016
I believe that StruxureWare provides one of the most comprehensive platform in the DCIM field. The support and expertise from sales to implementation has been excellent. Support for the product has been easy and reliable to access. The system is easy to implement and leverage according to current maturity of our environment.
Jun 8, 2016
We received very good support during implementation and the support quality is maintained post go-live as well. Schneider took lot of effort for BMS integration and delivered the final product beyond our expectations.
Dec 9, 2015
Ongoing support was lacking. Upgrades were serial and annoying.
Dec 7, 2015
Schneider was willing to work with us on all problems, from the mundane to complicated.