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data-center-infrastructure-management-tools schneider-electric All Markets > Data Center Infrastructure Management Tools

Schneider Electric

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Schneider Electric but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): StruxureWare for Data Centers

    Implementation was fine, but ongoing support was lacking.

    Overall Comment

    Ongoing support was lacking. Upgrades were serial and annoying.

    What one piece of advice would you give other prospective customers?

    Consider the goals of DCIM carefully and only implement what is required for your goals.

    What do you like most about the product or service?

    Capabilities.

    What do you dislike most about the product?

    The GUI is getting out of date.

    What one thing do you wish the vendor did differently?

    Provide a free upgrade path from physical appliances to virtual.

    If you could start over, what would your organization do differently?

    Purchase different meters for the ATS switches.

    Product capabilities - overall comment

    Good.

    Service & support - overall comment

    Phone and email support are short and curt. I have had to call multiple times to get the answer I eventually required. Finding me and my company in their DB is time consuming every time we call.

    Integration & Deployment - Overall comment

    Works well.


  • 5 out of 5.0, Reviewed

    Product(s): StruxureWare for Data Centers

    Early adoption was risky, but paid off in the end.

    Overall Comment

    Schneider was willing to work with us on all problems, from the mundane to complicated.

    What one piece of advice would you give other prospective customers?

    Wait for a few implementations before you jump in.

    What do you like most about the product or service?

    Effectively monitors and provides data for reporting and strategic planning.

    What do you dislike most about the product?

    Interoperability with other struxureware products, particularly on the BMS side, is slow to roll out.

    What one thing do you wish the vendor did differently?

    Better initial documentation would have been greatly appreciated.

    If you could start over, what would your organization do differently?

    We would wait until several versions had been released and bugs ironed out.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
4.0

Ability to understand your organization's needs

(2)
4.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
4.0

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(1)
4.0

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
4.5

Was the support package worth it?


Quality of technical support

(2)
4.5

Quality of peer user community

(2)
3.5
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.5
Section
1

Additional Context

In which region(s) did your deployment take place? Multiple responses allowed.

North America