4 out of 5.0, Reviewed Dec 2, 2016
they are great, customer support, up to date tech
choose the right equipment.
enjoy building relation
listen to client, understand they need
4 out of 5.0, Reviewed Jun 10, 2016
3-D vision and CFD support are good. We could see power from rack-PDU. Work orders part is good. Change management is good. Capacity planning is good. Offering the best place for racks is good. The lab is useful. Integration with CMDB and Tivoli were completed. New requests in Maximo integration. Visual network cabling is missing. Custom reports are not easy. The dashboard is not good.
It is a long journey. Dedicated team is required. Promote the product to other departments.
Lack of report customization.
We would start with all modules and license for all racks.
4 out of 5.0, Reviewed Jun 8, 2016
I believe that StruxureWare provides one of the most comprehensive platform in the DCIM field. The support and expertise from sales to implementation has been excellent. Support for the product has been easy and reliable to access. The system is easy to implement and leverage according to current maturity of our environment.
4 out of 5.0, Reviewed Jun 8, 2016
We received very good support during implementation and the support quality is maintained post go-live as well. Schneider took lot of effort for BMS integration and delivered the final product beyond our expectations.
It is imperative to do a POC, particularly for DCIM. This is a relatively new field and in-house skill sets are typically limited. The true test of a vendor's own confidence in their product will reflect in their willingness to do a POC.
Schneider took the most effort of all vendors to understand our setup and our requirements. They did not over-commit product capabilities and gave us a precise picture of what the product can deliver. Schneider was also most willing to provide client references, site visits and a POC without any pre-commitment. StruxureWare is highly modular, relatively easy to deploy / maintain and very user-friendly. We had to spend very little effort in operator training. Post go-live support has been impressive.
So far there are no issues that we can term as unsatisfactory about the product / service.
Schneider, in my opinion, underestimated the complexities involved in DCIM-BMS integration for our environment. To be fair, they took all the necessary effort and ultimately delivered the promised integration. But it took longer than expected.
As with any tool implementation, it is important to adopt a phase-wise approach and carry out POC before committing to a solution. In our case, we followed both these strategies and for this particular implementation, there is not much we would do differently.
The product is very easy to use, highly scalable and is providing high level of visibility on major DC capacity / utilization metrics. The post implementation support has been very good as well. The most impressive point was the efforts taken by Schneider to integrate our BMS with StruxureWare, thus our operations team is now able to use a single console to view alerts from multiple systems.
3 out of 5.0, Reviewed Dec 9, 2015
Ongoing support was lacking. Upgrades were serial and annoying.
Consider the goals of DCIM carefully and only implement what is required for your goals.
The GUI is getting out of date.
Provide a free upgrade path from physical appliances to virtual.
Purchase different meters for the ATS switches.
Phone and email support are short and curt. I have had to call multiple times to get the answer I eventually required. Finding me and my company in their DB is time consuming every time we call.
5 out of 5.0, Reviewed Dec 7, 2015
Schneider was willing to work with us on all problems, from the mundane to complicated.
Wait for a few implementations before you jump in.
Effectively monitors and provides data for reporting and strategic planning.
Interoperability with other struxureware products, particularly on the BMS side, is slow to roll out.
Better initial documentation would have been greatly appreciated.
We would wait until several versions had been released and bugs ironed out.