5 out of 5.0, Reviewed Aug 19, 2016
The technology is amazing. Easy enough for self-implementation. Cost is well below the market leaders. For more complex environments, find an excellent Avaya partner - they will make a world of difference.
Forget the brand name and look at the tech behind it. It works as advertised and you will not regret at least looking at a proof of concept.
Very easy to install and maintain. Redundancies are simple.
The difference in commands between ERS and VOSS devices.
More partner interaction. Evolve the ERS and VOSS command structures to one.
Thoroughly interview Avaya partners prior to implementation. The one that we started with was, unknown to us, exiting the Avaya space. They sent unqualified personnel to assist. The partner that we currently have is amazing and had no issues.
Partner support, when the right one was found, is excellent. Avaya tech support could use help. They tend not to understand operational situations or criticality.
Qualified partner is critical.
1 of 1 peer(s) found this review helpful.
3 out of 5.0, Reviewed May 10, 2016
Vendor is not engaged to complete the vision.
Focus on managing the vendor to get things done.
not taking the vision to completeness.
be part of the strategic vision.
Have a timeline for the complete vision at starting time.
I think there are more capabilities that we are not using.