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data-center-networking avaya All Markets > Data Center Networking

Avaya

4.0 out of 5.0 (2 ratings)

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We have aggregated ratings data on Avaya but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Avaya Fabric Connect

    Amazing product that won't disappoint.

    Overall Comment

    The technology is amazing. Easy enough for self-implementation. Cost is well below the market leaders. For more complex environments, find an excellent Avaya partner - they will make a world of difference.

    What one piece of advice would you give other prospective customers?

    Forget the brand name and look at the tech behind it. It works as advertised and you will not regret at least looking at a proof of concept.

    What do you like most about the product or service?

    Very easy to install and maintain. Redundancies are simple.

    What do you dislike most about the product?

    The difference in commands between ERS and VOSS devices.

    What one thing do you wish the vendor did differently?

    More partner interaction. Evolve the ERS and VOSS command structures to one.

    If you could start over, what would your organization do differently?

    Thoroughly interview Avaya partners prior to implementation. The one that we started with was, unknown to us, exiting the Avaya space. They sent unqualified personnel to assist. The partner that we currently have is amazing and had no issues.

    Service & support - overall comment

    Partner support, when the right one was found, is excellent. Avaya tech support could use help. They tend not to understand operational situations or criticality.

    Integration & Deployment - Overall comment

    Qualified partner is critical.

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): Avaya Fabric Connect

    Initial implementation was a success, have not gained the benefits yet by leveraging network segmentation

    Overall Comment

    Vendor is not engaged to complete the vision.

    What one piece of advice would you give other prospective customers?

    Focus on managing the vendor to get things done.

    What do you like most about the product or service?

    easy implementation.

    What do you dislike most about the product?

    not taking the vision to completeness.

    What one thing do you wish the vendor did differently?

    be part of the strategic vision.

    If you could start over, what would your organization do differently?

    Have a timeline for the complete vision at starting time.

    Product capabilities - overall comment

    I think there are more capabilities that we are not using.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(2)
3.5

Ability to understand your organization's needs

(2)
3.5

Timely and complete response to product questions

(2)
3.5

Pricing and contract flexibility (pricing and terms)

(2)
4.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(2)
3.5

How long did your deployment take?

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
3.0

Ease of integration using standard APIs and tools

(2)
3.5

Quality and availability of end-user training

(2)
3.0

Ease of deployment

(2)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(2)
3.5

Did you purchase a support package from vendor?

Yes


Timeliness of vendor's response

(2)
3.5

Quality of technical support

(2)
3.5

Quality of peer user community

(1)
3.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(2)
4.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Implementation, Maintenance or other IT support

System Administrator

Technical assessment

Vendor Management

Vendor/Product Selection


Why did you purchase the software or service?

Create internal/operational efficiencies

Cost management

Improve business process agility

Improve compliance and risk management


What were the key factors that drove your decision?

Product roadmap and future vision

Overall cost

Pre-existing relationships

Product functionality and performance


In which region(s) did your deployment take place? Multiple responses allowed.

North America