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data-center-networking dell All Markets > Data Center Networking

Dell

4.7 out of 5.0 (3 ratings)

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We have aggregated ratings data on Dell but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): PowerEdge M-Series Blade Interconnects

    Implementation was a bit complex but help from Dell and Avalon really made it very smooth.

    Overall Comment

    We have worked with Dell and Avalon and both have been very instrumental in helping us implement the new hardware and software.


  • 5 out of 5.0, Reviewed

    Product(s): Dell Force10 Data Center Networking

    Implementation was medium complexity due to network complexity

    Overall Comment

    Great product and support

    What one piece of advice would you give other prospective customers?

    The Force10 is significantly different from PiwerConnect switches

    What do you like most about the product or service?

    great performance and stability

    What do you dislike most about the product?

    No dislikes

    What one thing do you wish the vendor did differently?

    nothing should have been done differently by the vendor

    If you could start over, what would your organization do differently?

    No changes to the deployment would be made

    Service & support - overall comment

    Default support is good, get access to layest firmware through account


  • 4 out of 5.0, Reviewed

    Product(s): PowerEdge M-Series Blade Interconnects

    Implementation was easy, but a change in software meant custom work was required

    Overall Comment

    The design is very simple. A pair of Cisco 5Ks provides L2 while Cisco 7Ks do all L3. Dell IOAs are set up in a ring with dual 40Gb Fabric A/B (East-West) traffic for six Dell Chassis. Out of the ring, 2 chassis provide uplinks 80Gb Fabric A/B (North/South). The IOAs maintain all L2 traffic within the Ring and provide the best route for any North-South traffic that needs to travel to the uplinked chassis. Each pair of 5Ks supports up to 4 rings for a total of 24 chassis and 384 blades. While Dell has been a great partner, we did run into a problem with their management software. After the POC was completed and before production implementation, the management software was deprecated and replaced by software from a new vendor (Gale Technologies). Unfortunately, the new software did not immediately have all the capabilities to manage the solution end-end. Thus, it has taken Dell several years to bring the software up to feature parity with the prior solution. This resulted in our teams having to implement some of their own automation to be able to manage the solution.

    What one piece of advice would you give other prospective customers?

    Keep your implementation as simple as possible. Determine the amount of traffic your applications actually use for both E/W and N/S traffic, so that you can properly deploy a cost-efficient network topology.

    What do you like most about the product or service?

    It just works!

    What do you dislike most about the product?

    The change to the new management software not only caused a loss of functionality, but the focus needed to bring the product back to parity with its previous version was not evident. The new company Dell acquired did not seem to have been quickly integrated into Dell's hardware pipelines. This resulted in a lot of features being released that had no immediate impact on the ability to manage Dell's solutions.

    What one thing do you wish the vendor did differently?

    Definitely, disclose the impending management software changes. In addition, a less abrupt transition into the new software would've been ideal.

    If you could start over, what would your organization do differently?

    Get a better understanding of any impending changes to the solution and accompanying toolset. Ensure our contracts reflect some guarantees on the supportability of the existing solution as POC.

    Service & support - overall comment

    Dell support has been superb.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
5.0

Ability to understand your organization's needs

(3)
5.0

Timely and complete response to product questions

(3)
4.3

Pricing and contract flexibility (pricing and terms)

(3)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(3)
3.7

How long did your deployment take?

0 - 3 months (<3)

3 - 6 months (<6)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(2)
4.5

Ease of integration using standard APIs and tools

(3)
3.7

Quality and availability of end-user training

(2)
4.0

Ease of deployment

(3)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(3)
4.7

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(3)
4.7

Quality of technical support

(3)
4.7

Quality of peer user community

(2)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(3)
4.7
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Development/Integration

Functional Assessment

System Administrator

Technical assessment

Vendor/Product Selection

Implementation, Maintenance or other IT support

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Cost management

Drive innovation

Improve business process agility

Improve customer relations/service

Improve business process outcomes

Reduce time to market


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Overall cost

Product roadmap and future vision

Strong customer focus

Financial/organizational viability

Pre-existing relationships


In which region(s) did your deployment take place? Multiple responses allowed.

North America