4 out of 5 (7 Ratings)
Mar 10, 2017
OEM information website confusing. Reseller provided quality support.
Feb 21, 2017
1. When our teams call HPE, their support models are not conducive to the problem at hand all the time. 2. They have time and again passed the trouble shooting back to us. 3. Logistical support issues - "end of the shift for HP engineers that leads to passing off issues to another group". This leads to problem-solving all over again. Plenty of time wasted in bringing production systems operational. They do not have a seamless process to transition troubleshooting between their teams (Even if it means within their same teams who are changing work shifts). 4. At my level (CXO), time is consumed to follow up with their leadership for issue resolution. 5. Their HP OneView support needs to be revamped. Instances, where we have waited for 6 to 8 hours for HP OneView support, have occurred. 6. Our teams did not get any advise from their architects on how to design storage to meet different SLAs'. 7. To replace a blade from an enclosure, it takes 20 minutes (not a problem), but it takes an hour for OneView to recognize the change. Summary - Blade --> C7000 ---> HP OneView, this is a time consuming process. HP field engineers themselves are frustrated that this is happening.
Jan 13, 2017
Product worked as advertised and vendor provided assiatance when we needed it
Dec 5, 2016
Excellent support and ease of use
Nov 29, 2016
Easy to implement the soultion
Nov 29, 2016
was not easy at the first
Oct 19, 2016
fulfil our networking requirements