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data-center-networking juniper-networks All Markets > Data Center Networking

Juniper Networks

4.6 out of 5.0 (17 ratings)

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We have aggregated ratings data on Juniper Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Data Center VCF deployment review

    Overall Comment

    Juniper is a professional vendor that provides reasonable priced solutions that fit our business cases, both presales and postsales support are great and definitely a trusted long term partner.

    What one piece of advice would you give other prospective customers?

    Select a vendor with professional advice, not those that only want to meet their sales target or those with ridiculous EOS policies and forced upgrade etc.

    What do you like most about the product or service?

    Professional support in both presales and postsales stages


  • 5 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Flexible implementation and thorough vendor support.

    Overall Comment

    We have had excellent experience working with Juniper Networks to redesign and deploy from the ground up across our infrastructure. Juniper's consistent user interface and feature rich offerings enabled easy and tailorable deployments.

    What one piece of advice would you give other prospective customers?

    I would advice current and prospective customers to utilize equipment trials and Juniper's knowledge base.

    What do you like most about the product or service?

    The Vendor's continuous support of the customer and desire to help the customer solve challneges.

    What do you dislike most about the product?

    The new pricing models where hardware, software and support for each are ala carte. In some ways for customization it makes sense. In other ways, I'd like to be able to buy a base product (hardware and software) and then upgrade or license as necessary. When one product becomes 4+ items on a punch list, large/diverse orders become challenging.

    What one thing do you wish the vendor did differently?

    While the interface is consistent across their platforms, it would be useful for features across models within a product line. For instance in the EX2200 series, the 24 and 48 port versions report temperature and performance data easily through snmp but the 12 port 2200-C version does not.

    If you could start over, what would your organization do differently?

    Knowing what we've accomplished and the challenges along the way, I would have chosen to start earlier and be more aggressive with the adoption of new technology. We were , perhaps, more tentative than necessary.


  • 5 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Implementation was flexible and robust, allowing us to customize our environment

    Overall Comment

    Juniper was willing to work with me to come up with a POC that reflected our future production environment quite accurately, and were helpful addressing all concerns that arose throughout the process. When we went into production they also made sure to have a resource available in the event that issues arose.

    What one piece of advice would you give other prospective customers?

    Do not underestimate the amount of training you will need to provide when you introduce significant innovations in your networking technologies, make sure you understand your procedural workflows and make appropriate system modifications.

    What do you like most about the product or service?

    Our VXLAN implementation is sexy.

    What do you dislike most about the product?

    Licensing

    What one thing do you wish the vendor did differently?

    We started out with a remote POC that was not ideal for testing ZTP with, I would have begun the process with the gear shipped to my local lab.

    If you could start over, what would your organization do differently?

    We would not have tried so hard to make the Junos SPACE element manager fit our QFX deployment, as we were not satisfied with the network director.


  • 5 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Easy implementation and easy to manage - future ready

    Overall Comment

    Juniper has always been fantastic with us and delivered value-based solutions that help us grow

    What one piece of advice would you give other prospective customers?

    Thouroughly evaluate competitors and break out of comofort zones. Other solutions might surprise you when they're finally up and running.

    What do you like most about the product or service?

    Flexibility and ease of deployment. I love the fact that it's L2/L3 and feature rich. It can serve in multiple areas.

    What do you dislike most about the product?

    Poor online documentation and not as much 'forum' support out there as a popular competitor.

    What one thing do you wish the vendor did differently?

    Nothing, they were great

    If you could start over, what would your organization do differently?

    Nothing, we arrived at the right solution for the right price


  • 5 out of 5.0, Reviewed

    Product(s): MX Series, vMX, QFX and EX Series, QFabric, Other...

    Implementation was easy, and virtually painless.

    Overall Comment

    Juniper provided very rapid software fixes during the deployment, and we have been extremely stable since our deployment. Could not have been happier with the rapid updates and feature set that we got.

    What one piece of advice would you give other prospective customers?

    Make sure that you get everyone on your team trained with the equipment. Certified would be best. Don't assume that just because one of your engineers has gotten a certification on a different vendors platform that they will, or can, quickly configure a Juniper device. Juniper devices are so powerful and so customiazable that it can be a bit overwhelming for a person with 20 years of Cisco Only experiance.

    What do you like most about the product or service?

    #1 Commit Confirm. That is the single greatest invention ever. #2 The virtual chassis stacking. It is nice to be able to turn a revenue port into a VC port and not have to purchase some proprietary interface. #3 The ability to do an auto-image upgrade when adding a new switch. If the newest member is not at the correct version, it will be automatically upgraded or downgraded to the VC version. Makes deployment very rapid #4 The avility to pre-provision the VC members. So if you do a rolling deployment like we did, you can have all of the ports in the VC stack come up with the Interface numbers that you want when at the end of the deployment. You do not have to deploy in sequencial order.

    What do you dislike most about the product?

    That lack of Backpacks and Tshirts.

    What one thing do you wish the vendor did differently?

    Unlike other vendors, Juniper did not give out all the free water bottles, tshirts, backpacks, ect. Jokingly, I say it would have been nice to not only get an awesome product, but maybe instead of just competing with straight up technology, you could add some backpacks for the engineers.

    If you could start over, what would your organization do differently?

    Spend a little more time getting all of the pieces in place, vs. the rolling deployment that we used. More of a hard cutover would probably have been less time consuming. We were probably a bit too causious. But hindsight is 20/20.

    Product capabilities - overall comment

    We are finding all the time just one more thing we can do with the Juniper Platform that we had not thought up.

    Service & support - overall comment

    I can't say enough about the support services at Juniper. Even when opening a ticket for something we just had a question on. We would get rapid responses, and always routed to someone that knew exactly what we needed. None of that 35 different levels of escalation. You call, you get the right person. Simple as that.


  • 5 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Implementation is easy, and the learning curve from Cisco IOS to JUNOS is very confortable

    Overall Comment

    Juniper is a very powerfull vendor, working with OPEN protocols and RFC/IETF recomendations. Hardware is very robust.

    What one piece of advice would you give other prospective customers?

    Junos is a powerfull OS, but Network professionals have a strong resolve to accept due to Cisco's dominance

    What do you like most about the product or service?

    Quality, simplicity and robustness.

    What do you dislike most about the product?

    Nothing

    What one thing do you wish the vendor did differently?

    Juniper is not present in a media, and a lot of people never heard about it. The local vendor allways show us about all possibilities to solve owr issues.

    If you could start over, what would your organization do differently?

    I would have started earlier ... QFX changed my opnion about Juniper to better


  • 4 out of 5.0, Reviewed

    Product(s): MX Series, vMX, QFX and EX Series, QFabric

    Strong commitment also to Enterprise Business customers and therefore excellent service

    Overall Comment

    The vendor is highly interested to gain market share in the Enterprise Business. We have been adopting MPLS EVPN as one of the first customers and experienced excellent support from the vendor during our testing and implementation phase. This assured the successful implementation and gives us confidence in regards to commitment. The Quality Assurance Processes for the SW release process has been adjusted now, after we at first experienced a lack of testing of enterprise specific setups which resulted in feature requests. Those Feature Requests have been delivered right on time before go life. Excellent! Now we look forward to see the vendor improving its documentation.

    What one piece of advice would you give other prospective customers?

    Ask the vendor for direct support as the features evolve rapidly and somehow the documentation has lack of information.

    What do you like most about the product or service?

    I love the extensive flexibility of the products because it ensures a diverse set of options in regards to protocols and design scenarios. JunOS is a very powerful Network Operating System. The easy integration in our system landscape allowed the native use of vendor agnostic zero touch provisioning without the need of additional tools the vendor offers itself. Upcoming new requirements like integration of VXLAN GW or integration and visibility in vROPs really helped being confident in having made a right decision. Last but not least the vendor offers a great Data plane support of EVPN when it comes to Data Center Fabrics or Data Center Interconnect Frameworks!

    What do you dislike most about the product?

    The Documentation sometimes ends when it starts becoming interesting.

    What one thing do you wish the vendor did differently?

    Setting up extensive Documentation for Admin Guides for different use cases.

    If you could start over, what would your organization do differently?

    The early adoption of innovative technology is somehow risky but offers flexibility from the beginning. This is something we would consider in order to stretch the timeline for the introduction. But we have been lucky with the vendor anyway.


  • 5 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Easy installation with proper education

    Overall Comment

    Efficient product line and knowledgeable support staff

    What one piece of advice would you give other prospective customers?

    Take the time to learn the product before making a hasty decision. If you don't learn the material it may be overwhelming at a first pass. Once the logic is understood its very organized as compared to other vendors.

    What do you like most about the product or service?

    Ease of use

    What one thing do you wish the vendor did differently?

    First level support should be better educated.

    If you could start over, what would your organization do differently?

    Nothing. Proper training was completed prior to deployment decision.


  • 5 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Juniper, while they do have their own set of issues, has never let me down.

    Overall Comment

    The local team from an SE, account manager, and finance perspective have been fantastic to work with. And, of course, the gear just works.

    What do you like most about the product or service?

    Juniper just flat out works. I am a JunOS fanboy. Why would you otherwise pay more to get less?

    What do you dislike most about the product?

    I ran into an issue with Juniper SFPs inside a Juniper device... while a Cisco SFP worked. That is completely unacceptable. Keep improving on the QA side!


  • 4 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Some equipment we could not add as VC, vendor admitted their mistake.

    Overall Comment

    Vendor help was a plus.

    What one piece of advice would you give other prospective customers?

    Have an engineer be on site until all.

    What do you like most about the product or service?

    Easy to configure.

    What do you dislike most about the product?

    RMA process.

    What one thing do you wish the vendor did differently?

    Honor their mistake and refund millions wasted.

    If you could start over, what would your organization do differently?

    We would have selected Cisco despite the price

    Service & support - overall comment

    we have equipment that failed that we could not get an RMA for because their CS lack of process. They wanted us to present copy of PO, contract while they have everything.

    Integration & Deployment - Overall comment

    Deployment was easy.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(17)
4.5

Ability to understand your organization's needs

(17)
4.6

Timely and complete response to product questions

(17)
4.6

Pricing and contract flexibility (pricing and terms)

(17)
4.6
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(16)
4.6

How long did your deployment take?

0 - 3 months (<3)

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(13)
4.4

Ease of integration using standard APIs and tools

(15)
4.4

Quality and availability of end-user training

(17)
4.6

Ease of deployment

(17)
4.5
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(17)
4.5

Did you purchase a support package from the vendor?

Yes

No


Timeliness of vendor's response

(16)
4.4

Quality of technical support

(16)
4.6

Quality of peer user community

(16)
4.3
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(17)
4.6
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Implementation, Maintenance or other IT support

Technical assessment

Development/Integration

System Administrator

Vendor Management

Analytics Team Leader

Functional Assessment

Executive Sponsor

End User Support Manager

Technical Assessment

User Training

Other...


Why did you purchase the software or service? Multiple responses allowed.

Cost management

Drive innovation

Create internal/operational efficiencies

Reduce time to market

Drive revenue growth

Improve business process agility

Improve customer relations/service

Improve business process outcomes

Improve compliance and risk management

Enhance decision making

Improve compliance & risk management

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product roadmap and future vision

Product functionality and performance

Overall cost

Strong services expertise

Strong customer focus

Breadth of services

Pre-existing relationships

Financial/organizational viability

Strong consulting partnership

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Latin America

Europe, Middle East and Africa