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data-center-networking juniper-networks All Markets > Data Center Networking

Juniper Networks

4.3 out of 5.0 (6 ratings)

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We have aggregated ratings data on Juniper Networks but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Some equipment we could not add as VC, vendor admitted their mistake.

    Overall Comment

    Vendor help was a plus.

    What one piece of advice would you give other prospective customers?

    call other customers.

    What do you like most about the product or service?

    easy to configure.

    What do you dislike most about the product?

    RMA process.

    What one thing do you wish the vendor did differently?

    Honor their mistake and refund millions wasted.

    If you could start over, what would your organization do differently?

    See the equipment in operation do not rely on salesforce.

    Service & support - overall comment

    we have equipment that failed that we could not get an RMA for because their CS lack of process. They wanted us to present copy of PO, contract while they have everything.

    Integration & Deployment - Overall comment

    Deployment was easy.


  • 3 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    The infrastructure that is in place today, is very unstable. Causing lots of outages.

    Overall Comment

    At the stage where our old infrastructure vendor went out of business, College decided to replace the entire infrastructure with a new vendor. I performed the evaluation of multiple vendors and generated the reports of each vendor. The result came out to be Cisco as the top 99% vendor to go with. The other vendors were about 50% level. But the management decided to go with Juniper which was at 50%-60% level as compared to Cisco results. We had to follow the new management's decision so went with Juniper. We had been having various problems/outages etc. taking lots of time of every team member and disturbing the end users with this new unstable infrastructure that is in place.

    What one piece of advice would you give other prospective customers?

    Choose a stable vendor even though it’s more expensive, then other unstable vendors. Its stability will pay you back.

    What do you like most about the product or service?

    Nothing about the current product. The data center previously had Cisco cores and had never experienced an outage.

    What do you dislike most about the product?

    very unstable, causing frequent outages, crashes, power issues, image had to be upgraded several times.

    What one thing do you wish the vendor did differently?

    The Firmware is very unstable so is the hardware, as it crashes and draws high power which is making UPS outages and causing the network outages.

    If you could start over, what would your organization do differently?

    Make the right decision in choosing the right vendor for stable infrastructure.


  • 5 out of 5.0, Reviewed

    Product(s): MX Series, vMX

    Feature rich equipment wich simplifies operation

    Overall Comment

    After migrating to a completely new DC Core what stood out was the logical structure of the Junos OS along with excellent support from Juniper. Both technical and sales support.

    What one piece of advice would you give other prospective customers?

    Get in contact with Juniper sales support. Excellent and responsive services.

    What do you like most about the product or service?

    Simplicity and virtualization of the management layer.

    What do you dislike most about the product?

    Intensive learning curve for those unfamiliar with Junos. (But it becomes great once one gets familiar with it)

    What one thing do you wish the vendor did differently?

    Would be great if they had a scaled down version of their license structure that apply to smaller marketplaces.

    If you could start over, what would your organization do differently?

    We would definitely spend more time on low-level design and compare our requirements with actual hardware limits of different product versions.


  • 5 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Implementation and transition was easy.

    Overall Comment

    We implemented the QFX line of switches from the MX series when we built out our new Data Center and DR sites. This turned out to be another great product and we were very satisfied with the product. It was an easy transition since it ran on the same JUNOS operating system, which makes it easy to deploy and manage.

    Integration & Deployment - Overall comment

    We have standardized on Juniper network equipment so this was an easy integration and deployment to our infrastructure.


  • 5 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Juniper as a highly cost effective alternative without sacrificing quality.

    Overall Comment

    Juniper could not be more supportive or have provided greater assistance to us in helping to understand the product line and help us develop a strategy for our aged out network infrastructure.

    What one piece of advice would you give other prospective customers?

    Before you begin assessing vendor solutions, be certain to do a complete and comprehensive assessment and analysis of your network infrastructure, including site locations for equipment, culture challenges relative to change, and involvement of all primary stakeholders so that the decision is not that of any single person to help garner buy-in.

    What do you like most about the product or service?

    Extremely cost effective without sacrificing quality or power.


  • 4 out of 5.0, Reviewed

    Product(s): QFX and EX Series, QFabric

    Implementation of Qfabric easy with tools designed for the upgrade.

    Overall Comment

    The only issue we had with the Vendor was the equipment showed up at different Rev levels that did not work well together and it took weeks to figure why we had some weird issues.

    What one piece of advice would you give other prospective customers?

    Make sure you involve Juniper, not just the reseller.

    What do you like most about the product or service?

    It is easy to configure and operate.

    What do you dislike most about the product?

    when there is a problem, the time for Juniper to examine logs and respond.

    What one thing do you wish the vendor did differently?

    At the time, it seemed they would not listen to my staff when they explained the problem we were having. It seemed like they could not believe what we described was really the problem.

    If you could start over, what would your organization do differently?

    More testing of the fail over feature, that's where we saw the problems.

    Product capabilities - overall comment

    We looked at four different products this one did everything we needed at a very good price.

    Service & support - overall comment

    Just a lot of delays in getting answered at times, usually the questions would be answered immediately.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(6)
4.0

Ability to understand your organization's needs

(6)
4.2

Timely and complete response to product questions

(6)
4.3

Pricing and contract flexibility (pricing and terms)

(6)
4.3
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(5)
4.2

How long did your deployment take?

12 months or more

0 - 3 months (<3)

3 - 6 months (<6)

6 - 9 months (<9)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(4)
4.5

Ease of integration using standard APIs and tools

(4)
4.0

Quality and availability of end-user training

(6)
4.3

Ease of deployment

(6)
4.2
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
4.3

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
4.2

Quality of technical support

(5)
4.2

Quality of peer user community

(5)
4.0
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
4.5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Analytics Team Leader

Executive Sponsor

Functional Assessment

Implementation, Maintenance or other IT support

Technical Assessment

Vendor/Product Selection

End User Support Manager

Vendor Management

Other...


Why did you purchase the software or service?

Cost management

Drive innovation

Create internal/operational efficiencies

Improve business process agility

Improve compliance and risk management

Drive revenue growth

Improve customer relations/service

Reduce time to market

Other...


What were the key factors that drove your decision?

Product roadmap and future vision

Breadth of services

Overall cost

Product functionality and performance

Pre-existing relationships

Strong consulting partnership

Strong services expertise

Financial/organizational viability

Strong customer focus

Strong user community

Other...


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Europe, Middle East and Africa