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Microsoft

4.2 out of 5.0 (14 ratings)

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We have aggregated ratings data on Microsoft but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 4 out of 5.0, Reviewed

    Product(s): Datacenter and Cloud Services

    Implementation was easy and cost driven

    Overall Comment

    Experience was excellent in both services and product features.

    What one piece of advice would you give other prospective customers?

    go with Microsoft first in Hyper-V and 2012 R2 features.

    What do you like most about the product or service?

    2012 R2 features and the increase in command line the product has offered. Hyper-V is working as proclaim.

    What do you dislike most about the product?

    Microsoft should increase its library of core roles and features and adapt to other applications

    What one thing do you wish the vendor did differently?

    none i can think of,

    If you could start over, what would your organization do differently?

    none i can think of,


  • 4 out of 5.0, Reviewed

    Product(s): Datacenter and Cloud Services

    Azure Cloud

    Overall Comment

    The services are rich in nature with many capabilities

    What one piece of advice would you give other prospective customers?

    Please make sure to comb through all the capabilities before making commitment

    What do you like most about the product or service?

    Dashboard and reliability

    What do you dislike most about the product?

    Confusing description to decide on the capability

    What one thing do you wish the vendor did differently?

    Have a big picture of the feature breakdown. There are just too many areas to decide on the service.

    If you could start over, what would your organization do differently?

    Should have visited this earlier.


  • 4 out of 5.0, Reviewed

    Product(s): Datacenter and Cloud Services, Other...

    The tools made available were sufficiently flexible to implement our complex design

    Overall Comment

    First level support has been worthless When we get field engineers involved (difficult to got to) we were able to remedy issues The products have perfoemed well overall, especially the HA features

    What one piece of advice would you give other prospective customers?

    Bring industry experts in during the analysis and design phase.

    What do you like most about the product or service?

    The reliability of SQL Server HA features has saved our data more than once during hardware and networking failures.

    What do you dislike most about the product?

    First level support.

    What one thing do you wish the vendor did differently?

    Provide a phone number that woiuld skip first-level-support for technally advanced customers. When a problem is occurring within a hig-availability cluster, it does not help to ask the customer if the machine is plugged in and turned on.

    If you could start over, what would your organization do differently?

    Because we were "trail blazing" within the newer SQL Server 2014, as it was released in 2014, there is little that we would have been able to change. All-in-all, we made the right choices.


  • 5 out of 5.0, Reviewed

    Product(s): Other...

    Right Management Service

    Overall Comment

    On time information and guidance when issue arise.

    What one piece of advice would you give other prospective customers?

    N/A

    What do you like most about the product or service?

    Protection of documents

    What do you dislike most about the product?

    initial complexity with current version. AIP will resolve most of them.

    What one thing do you wish the vendor did differently?

    Allow anonomyous tracking.

    If you could start over, what would your organization do differently?

    N/A


  • 3 out of 5.0, Reviewed

    Product(s): Datacenter and Cloud Services

    Products are excellent, but they need to think about the end to end service

    Overall Comment

    The products themselves are very good. However, Microsoft need to think more about the end to end service irresepective that there may be multiple 3rd parties and/or systems involved in the delivery of the services.

    What one piece of advice would you give other prospective customers?

    Use one of their top partners who can demonstrate that they have delivered the end to end cloud service that you are looking to implement.

    What do you like most about the product or service?

    The flexibility, the user experience and the cost.

    What one thing do you wish the vendor did differently?

    Be realistic about the risks and the fact that they are also on a voyage of discovery as well as their clients.

    If you could start over, what would your organization do differently?

    Not make the assumption that Microsoft understand how their cloud products relate to each other and also that their partners, whom they have relied on to supplement their capabilitiy, are not as up to speed as they should be with their new cloud products.

    Service & support - overall comment

    The TAM did not provide timely information about Azure Site Recovery global outage whilst we were doing our migration onto Azure from our on-premise systems.


  • 5 out of 5.0, Reviewed

    Product(s): Datacenter and Cloud Services

    Can Azure replace your datacenter?

    Overall Comment

    We have been very pleased with what Azure IaaS environments to this point. Our main use has been for Test and Development environments.

    What one piece of advice would you give other prospective customers?

    Purchase an expressroute connection if you have a large number of user. The experience will be much better.

    What do you like most about the product or service?

    Speed of build process for new servers, networks, etc.

    What do you dislike most about the product?

    Needs better guide on server sizes to help customers determine what size server to build.

    What one thing do you wish the vendor did differently?

    Provide a better understanding of the on premise integration needed to use an Azure datacenter with little issue.

    If you could start over, what would your organization do differently?

    We would spend more time integrating the environment with our on premise systems before the start of development projects. Most of the road blocks that we have hit were due to missing connectivity or access to on premise systems.


  • 4 out of 5.0, Reviewed

    Product(s): Datacenter and Cloud Services, Other...

    Microsoft Premier Support

    Overall Comment

    Overall outstanding

    What one piece of advice would you give other prospective customers?

    none

    What do you like most about the product or service?

    the professional service

    What do you dislike most about the product?

    cost

    What one thing do you wish the vendor did differently?

    cost

    If you could start over, what would your organization do differently?

    I would bring them on in the beginning.

    Service & support - overall comment

    outstanding


  • 4 out of 5.0, Reviewed

    Product(s): Datacenter and Cloud Services

    Microsoft Azure - Disaster Recovery is a great place to start

    Overall Comment

    The product works great - we moved our disaster recovery site to Azure IAAS. We encountered some obstables but Microsoft was there every step of the way to help over come them

    What one piece of advice would you give other prospective customers?

    Gain success with quick wins and build upon that

    What do you like most about the product or service?

    The speed to market/agility that we have to deliver new and scalable services

    What do you dislike most about the product?

    continues to need to mature

    What one thing do you wish the vendor did differently?

    Continue to do even more rigorous testing for new products

    If you could start over, what would your organization do differently?

    Take more time to execute the cutover to Disaster Recovery - We needed to get out of our facility which caused too agressive of a time line than desired

    Service & support - overall comment

    great and timely support


  • 5 out of 5.0, Reviewed

    Product(s): Datacenter and Cloud Services

    WCMS environment migrated to Azure IaaS

    Overall Comment

    Overall experience was very good, but due to the nature of Azure IaaS being different from on-premise server configuation, there was a steep learning curve.

    What one piece of advice would you give other prospective customers?

    Hire a competent 3rd part to help.

    What do you dislike most about the product?

    Complexity of Iaas.

    What one thing do you wish the vendor did differently?

    Microsoft was very helpful.

    If you could start over, what would your organization do differently?

    Assess security requirements earlier. Azure Network Security Groups did not provide enough separation of duties or visibility for our organization.

    Service & support - overall comment

    A bumpy road, but very satisfied in the end.


  • 4 out of 5.0, Reviewed

    Product(s): Datacenter and Cloud Services

    It may be difficult for a large corporation to use existing standards in the Cloud.

    Overall Comment

    Struggle for a large corporation to adapt to a cloud platform that has less regulation.

    If you could start over, what would your organization do differently?

    Try to use the existing architecture of Azure rather than using existing standards and trying to adapt the technology.


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Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(13)
4.2

Ability to understand your organization's needs

(13)
4.1

Timely and complete response to product questions

(13)
4.1

Pricing and contract flexibility (pricing and terms)

(13)
3.5
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(13)
3.8

How long did your deployment take?

3 - 6 months (<6)

0 - 3 months (<3)

12 months or more

6 - 9 months (<9)

9 - 12 months (<12)


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(12)
3.7

Ease of integration using standard APIs and tools

(12)
3.9

Quality and availability of end-user training

(14)
3.9

Ease of deployment

(13)
3.9
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(14)
3.9

Did you purchase a support package from the vendor?

Yes

No

I’m unsure


Timeliness of vendor's response

(14)
4.1

Quality of technical support

(14)
4.3

Quality of peer user community

(14)
4.1
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(13)
4.3
Section
1

Additional Context

What was the nature of your involvement? Multiple responses allowed.

Vendor/Product Selection

Implementation, Maintenance or other IT support

Technical assessment

Development/Integration

Executive Sponsor

Functional Assessment

Business Analyst

End User Support Manager

System Administrator

Vendor Management

Application Lead

End User Computing Stakeholder

Technical Assessment

User Training

Other...


Why did you purchase the software or service? Multiple responses allowed.

Create internal/operational efficiencies

Improve customer relations/service

Improve business process outcomes

Reduce time to market

Cost management

Drive innovation

Improve business process agility

Improve compliance & risk management

Enhance decision making

Improve compliance and risk management

Improve supplier or partner relationships

Other...


What were the key factors that drove your decision? Multiple responses allowed.

Product functionality and performance

Breadth of services

Product roadmap and future vision

Financial/organizational viability

Overall cost

Pre-existing relationships

Strong services expertise

Strong user community

Strong customer focus

Strong consulting partnership


In which region(s) did your deployment take place?

North America

Europe, Middle East and Africa

Asia/Pacific

Latin America