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5.0 out of 5.0 (1 ratings)

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  • 5 out of 5.0, Reviewed

    Product(s): Adeptia Integration Suite

    Exceptional customer support!

    Overall Comment

    The key positive factors in my relationship with Adeptia are 1) The strength of their technical team. 2) Their responsiveness when issues arise. Every vendor product is going to have issues from time to time. Adeptia sets themselves apart by their willingness to tackle the issue head on without trying to play the blame game. We have also used them yo help us create some of our processes when we had a backlog of projects.

    What one piece of advice would you give other prospective customers?

    Take the time to talk to their technical staff. They know their stuff.

    What do you like most about the product or service?

    The stability of the platform.

    What do you dislike most about the product?

    nothing.

    What one thing do you wish the vendor did differently?

    Nothing. Any issues we did have were small and were handled promptly.

    If you could start over, what would your organization do differently?

    Start with a smaller project.

    Service & support - overall comment

    Support is their strength.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

0 - 3 months (<3)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
5.0

Ease of deployment

(1)
5.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

Yes


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
5.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0

Bulk/Batch Data Movement

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Maintenance and Support

Rollout and Install

Vendor Management


Why did you purchase a Data Integration Toolset?

Create internal/operational efficiencies

Improve customer relations/service


What other vendors were considered?

Adeptia


What were the key factors that drove your decision?

Pre-existing relationships

Product functionality and performance

Strong consulting partnership

Strong customer focus


Number of diverse data sources and targets?

10 to less than 50


Number of diverse source operating platforms?

4 to less than 6


In which region(s) did your deployment take place? Multiple responses allowed.

North America