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5.0 out of 5.0 (1 ratings)

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We have aggregated ratings data on FusionOps but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 5 out of 5.0, Reviewed

    Product(s): Supply Chain Analytics

    Unlock SAP Supply Chain Data for Improved Corporate Performance.

    Overall Comment

    Demonstrated high level of intellectual property in the supply chain space. Very easy to work with in the sales cycle. Extreme responsiveness during implementation.

    What one piece of advice would you give other prospective customers?

    Vet the technical realities of connecting to FusionOps in the cloud with internal IT early.

    What do you like most about the product or service?

    Compatibility with our SAP implementation and ease of use.

    What do you dislike most about the product?

    Offering for APO is not yet fully developed, requiring co-development to realize value.

    What one thing do you wish the vendor did differently?

    Be more specific about availability of new features. We've been told things were completed, but they had not been commercialized, and that process has taken longer than I was led to believe.

    If you could start over, what would your organization do differently?

    This implementation has been very smooth so far. Knowing what we know now, we would have started on the contracting process earlier, since SaaS analytics solutions are new to us. For the same reason, the technical details for connecting to the FusionOps cloud could have been addressed earlier by bringing the right people, on our side, into the discussion.

    Product capabilities - overall comment

    Scope of KPIs is very broad in the supply chain area. Ability to integrate disparate data across SAP modules (and outside) is very strong. Performance seems very good. User experience and intuitiveness is very good.

    Service & support - overall comment

    Outstanding responsiveness. Utilizes a great collaboration tool, called Bootcamp, to work with customers during the implementation process.

    Integration & Deployment - Overall comment

    Extremely smooth, quick, and easy implementation. This is quite a feat in a company with a very tight control on its SAP implementation. FusionOps promised data in Two weeks, and they beat that!


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(1)
5.0

Ability to understand your organization's needs

(1)
5.0

Timely and complete response to product questions

(1)
5.0

Pricing and contract flexibility (pricing and terms)

(1)
5.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(1)
5.0

How long did your deployment take?

3 - 6 months (<6)


Ease of integration using standard APIs and tools

(1)
5.0

Quality and availability of end-user training

(1)
3.0

Ease of deployment

(1)
4.0
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(1)
5.0

Did you purchase a support package from the vendor?

No


Timeliness of vendor's response

(1)
5.0

Quality of technical support

(1)
4.0
Section
1

Product Capabilities

Overall rating of product capabilities

(1)
5.0
Section
1

Additional Context

What was the nature of your involvement?

Executive Sponsor

Technical Assessment

Vendor/Product Selection

Other...


Why did you purchase a Data Integration Toolset?

Cost management

Create internal/operational efficiencies

Drive revenue growth

Enhance decision making

Improve business process agility


What other vendors were considered?

Other...


What were the key factors that drove your decision?

Overall cost

Product functionality and performance


Number of diverse data sources and targets?

Don't know or N/A


Number of diverse source operating platforms?

Don't know or N/A


In which region(s) did your deployment take place? Multiple responses allowed.

Asia/Pacific

Europe, Middle East and Africa

Latin America

North America