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3.2 out of 5.0 (6 ratings)

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We have aggregated ratings data on SAP but all of our reviewers have opted out of sharing their qualitative review feedback. In certain cases we allow reviewers to withhold their qualitative review feedback from public view, in order to protect their confidentiality.
  • 3 out of 5.0, Reviewed

    Product(s): SAP Data Services

    SAP Data Integration Technologies

    Overall Comment

    SAP Data integration technologies for application integration across the hybrid platform. Integrating SAP with heterogeneous environments.

    What one piece of advice would you give other prospective customers?

    When you find a good developer/application resource hold on to them. Great synergies are realized when they grow with you and learn your company drivers and needs.

    What do you like most about the product or service?

    the capability to quickly extract, transform and load data from multiple applications and databases.

    What do you dislike most about the product?

    stability of the dev. & QA environment due to memory or CPU issues; configuration of test environments (possibly undersized) caused business trust issues.

    If you could start over, what would your organization do differently?

    Engage and interview 3rd party providers to ensure knowledge base.

    Product capabilities - overall comment

    key tool for ETL.

    Service & support - overall comment

    no issues.


  • 3 out of 5.0, Reviewed

    Product(s): SAP Hana Cloud Integration

    Implementation challenges due to unavailability of qualified resources.

    Overall Comment

    Experienced unavailability of qualified resources.

    What one piece of advice would you give other prospective customers?

    Use an established system integrator for implementation.

    What do you like most about the product or service?

    Ability to integrate easily with the SAP modules data.

    What do you dislike most about the product?

    Perfomance is as not good as expected or promised.

    What one thing do you wish the vendor did differently?

    Make sure qualified implementation resources are available either through vendor or vendor partners.

    If you could start over, what would your organization do differently?

    Wait for the technology and the supporting ecosystem to mature.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Data Services

    Good product with robust capabilities.

    Overall Comment

    Data Services 4.1 is a solid data integration product.

    What one piece of advice would you give other prospective customers?

    Establish what your goals are (no detail is too small) and find a vendor that provides the best value (not always the lowest cost) for your needs.

    What do you like most about the product or service?

    This product is robust and meets all of our data integration needs.

    If you could start over, what would your organization do differently?

    I would create a detailed plan and consider alternative vendors.


  • 4 out of 5.0, Reviewed

    Product(s): SAP Data Services

    The product met our base requirements and it was relatively straight forward to leverage for the project.

    Overall Comment

    Overall, the experience is positive. We received good support from the vendor, there is a good pool of available resources that are knowledgeable with the product.

    What one piece of advice would you give other prospective customers?

    Understand your environment and needs.

    Integration & Deployment - Overall comment

    Minimal issues encountered with the product. Finding resources to support the deployment was relatively easy.


  • 2 out of 5.0, Reviewed

    Product(s): SAP Data Services

    Great if you have SAP and have to use their tool.

    Overall Comment

    Not the best.

    What one piece of advice would you give other prospective customers?

    Go with another vendor.

    What do you like most about the product or service?

    It does work in the end.

    What do you dislike most about the product?

    Hard to use.

    What one thing do you wish the vendor did differently?

    Actually did the implementation.

    If you could start over, what would your organization do differently?

    Implement ourselves.

    Product capabilities - overall comment

    Works for our needs.

    Service & support - overall comment

    Not the best at supporting.

    Integration & Deployment - Overall comment

    Worked okay once we did it.

    1 of 1 peer(s) found this review helpful.


  • 3 out of 5.0, Reviewed

    Product(s): Other...

    Business Objects - a lesson in frustration.

    Overall Comment

    Implementation and training were good overall, but end-user ease of use was not. The product ended up being very difficult for most end-users to manage, and universe construction was laborious.

    What one piece of advice would you give other prospective customers?

    Ensure you have end-users who are capable of becoming "super users", who can train and support less technically-oriented users. This will help relieve some of the burden on IT.

    What do you like most about the product or service?

    Organization of reports, scheduling capabilities were helpful.

    What do you dislike most about the product?

    Volatile customization options, not easy for end-users to manage, quite clunky to use (high overhead).

    What one thing do you wish the vendor did differently?

    Been more responsive and supportive after deployment. They were slow to respond to issues and needs.

    If you could start over, what would your organization do differently?

    We would investigate much more self-service oriented options.

    Product capabilities - overall comment

    It really had none of the more advanced self-service capabilities that we've come to need.

    Service & support - overall comment

    Software upgrades were somewhat laborious, but that was not entirely the fault of SAP. (Hosting concerns)

    Integration & Deployment - Overall comment

    Integrated relatively well with other applications.


Ratings Overview

1 2 3 4 5
Section
1

Evaluation & Contracting

Overall rating of product evaluation and contract negotiation

(3)
3.7

Ability to understand your organization's needs

(5)
3.4

Timely and complete response to product questions

(5)
3.0

Pricing and contract flexibility (pricing and terms)

(4)
3.0
1 2 3 4 5
Section
1

Integration & Deployment

Overall rating of integration and deployment

(6)
3.8

How long did your deployment take?

9 - 12 months (<12)

12 months or more

3 - 6 months (<6)

6 - 9 months (<9)

I don't know


Availability of quality 3rd-party resources (integrators, service providers, etc.)

(6)
4.0

Ease of integration using standard APIs and tools

(6)
3.5

Quality and availability of end-user training

(5)
3.8

Ease of deployment

(6)
3.7
1 2 3 4 5
Section
1

Service & Support

Overall rating of service and support

(6)
3.0

Did you purchase a support package from vendor?

Yes

No


Timeliness of vendor's response

(5)
2.8

Quality of technical support

(6)
3.2

Quality of peer user community

(5)
3.6
1 2 3 4 5
Section
1

Product Capabilities

Overall rating of product capabilities

(6)
3.3

Bulk/Batch Data Movement

(6)
4.2

Data Federation/Virtualization

(4)
3.8

Message-Oriented Movement

(4)
3.3

Data Replication & Synchronization

(5)
4.0
1 2 3 4 5
Section
1

Additional Context

What was the nature of your involvement?

Development/Integration

Application Lead

Executive Sponsor

Maintenance and Support

User Training

Vendor Management

Vendor/Product Selection


Why did you purchase a Data Integration Toolset?

Improve business process agility

Improve compliance & risk management

Create internal/operational efficiencies

Enhance decision making

Improve business process outcomes

Reduce time to market

Drive innovation

Drive revenue growth

Improve customer relations/service

Improve supplier or partner relations

Other...


What other vendors were considered? Multiple responses allowed.

Microsoft

IBM

Oracle

Other...


What were the key factors that drove your decision?

Pre-existing relationships

Financial/organizational viability

Product functionality and performance

Product roadmap and future vision

Strong consulting partnership

Strong user community

Other...


Number of diverse data sources and targets?

Less than 10

10 to less than 50

100 to less than 1000


Number of diverse source operating platforms?

Less than 2

2 to less than 4

4 to less than 6


In which region(s) did your deployment take place? Multiple responses allowed.

North America

Asia/Pacific

Europe, Middle East and Africa

Latin America