5 out of 5.0, Reviewed Aug 24, 2016
Excellent professional services support. Makes you exceed set expectations in terms of monitoring coverage. Easy usability of the tool by IT Operations and tool admin.
This tool is a must-have for IT Operations personnel.
Presentation of facts about the tool. Sign-offs at each stage to manage customer expectations.
Could have implemented it earlier.
5 out of 5.0, Reviewed Aug 22, 2016
They did what they said they could do. The company is very responsive to enhancements and issues.
Understand what you are looking for and where you need to look. Do a full POC so you can understand how the software works.
The flexibility and accuracy.
The risk score calculations.
Used this software sooner.
5 out of 5.0, Reviewed May 25, 2016
We have maintained a very close working relationship with the vendor and have had a bi-directional relationship, where our feedback has been taken into account into future roadmaps.
Become very knowledgeable about the product before implementing it, there is a learning curve and it takes a little time to become an expert. Learning the idiosyncrasies and capabilities of the product before deciding on how to go about it, actually implementing it will go a long way in doing it successfully.
The breadth and capabilities of the offering, it is a very feature rich and performant product.
It does take some time to learn the product and become an expert so better tutorials and documentation would help.
Put more emphasis on discovery and profiling up front.
3 out of 5.0, Reviewed Mar 23, 2016
Neutral.. because the vendor was responsive but product quality left much to be desired.
Look for reference implementation closely. Have a strategy for implementation.. where do you start in a complex integrated environment? Go for the primary systems of record so that the masked data flows into the downstream systems this reducing.
Consistent with the tool set Informatica ETL that we have been using for our Datawarehouse implementation
Could not handle EBCDIC data very common in mainframe legacy application. Product had glaring bugs like not recognizing email fields and truncating. Required us to have either workarounds or upgrade thus slowing the project.
Provide bug fixes than asking us to upgrade the system to the next verson or put a work around until they got their act together.
Look for reference implementation closely.
The vendor was responsive although the quality of the product left room for improvement
The vendor provided installation and product support. The integration was done by a 3rd party